Thank you to all that replied... armed with the labor code I took the time off work to get the to dealer.
Turns out that my frustration with the dealer was caused by them being busier than expected... no time to answer research intensive questions of paying (or warranty) customers not standing in front of them.
Turns out that my cordset -- which was the recall replacement -- has something loose inside of it... apparently it would power up if it was tapped one way and would fail if it was tapped another way. That made the process easier, because there was no real question that it was home wiring or anything else.
Since I had the labor code, the looked it up, saw the V, looked up my warranty information, confirmed with a service manager and started the replacement process. The parts department even had one in stock, so it ended up being more tapping on the computer to assemble all of the pieces than anything else.
It's is disappointing that the Volt/EV advisor team doesn't give out the correct information, but all's well that ends well.
Turns out that my frustration with the dealer was caused by them being busier than expected... no time to answer research intensive questions of paying (or warranty) customers not standing in front of them.
Turns out that my cordset -- which was the recall replacement -- has something loose inside of it... apparently it would power up if it was tapped one way and would fail if it was tapped another way. That made the process easier, because there was no real question that it was home wiring or anything else.
Since I had the labor code, the looked it up, saw the V, looked up my warranty information, confirmed with a service manager and started the replacement process. The parts department even had one in stock, so it ended up being more tapping on the computer to assemble all of the pieces than anything else.
It's is disappointing that the Volt/EV advisor team doesn't give out the correct information, but all's well that ends well.
