[Premeau]

I have a 2012 Volt with 81,000 miles on it. My 110V charger is doing the "blown fuse" thing, no lights no matter what outlet you try.

I've seen both on the forums -- so which warranty applies to the Voltec charger that comes with the car?

My dealer won't say whether something is covered until they diagnose it. Since I have a L2 charger at home and work, I haven't taken anything in to them yet -- but holiday travel season is approaching...

If it's not a covered item, I'm not going to pay dealer prices for a replacement.

Should it be covered? Any tips on what to say or do to make the process easier?

 

[Chris TX]

Bumper to bumper. Even though it has "Voltec" on it, it is NOT covered under the Voltec drivetrain warranty.

You might be able to convince a franchised dealership to replace it, and you might be able to get a Volt Advisor to get it replaced. However, it isn't covered under the extended Voltec warranty.

 

[turboguy327]

Bumper to bumper. Even though it has "Voltec" on it, it is NOT covered under the Voltec drivetrain warranty.

You might be able to convince a franchised dealership to replace it, and you might be able to get a Volt Advisor to get it replaced. However, it isn't covered under the extended Voltec warranty.

Not true. It's been discussed many times on here and a majority have gotten the EVSE replaced under the voltec warranty.

 

[Chris TX]

Not true. It's been discussed many times on here and a majority have gotten the EVSE replaced under the voltec warranty.

That's because they convinced a dealership or a Volt Advisor to do it. This has been covered and verified on the FB group by the guy that runs the page. Just because a few people got theirs replaced after the B2B ran out, does not mean it will work for everyone.

 

[somms]

2013 Volt Stock Charger Cord Failure

Meanwhile in the thread linked above, a Volt tech posted the GM global labor code used for replacement of the EVSE and later in that same thread the OP posted he had success with the same GM service dept that had earlier refused warranty replacement but then recanted when given this labor code...YMMV!

 

[maxRU]

Had mine replaced recently with over 55,000 miles on the car. Dealer just wanted the old EVSE back. Still, YMMV

 

[dhiller123]

Bumper to bumper. Even though it has "Voltec" on it, it is NOT covered under the Voltec drivetrain warranty.

You might be able to convince a franchised dealership to replace it, and you might be able to get a Volt Advisor to get it replaced. However, it isn't covered under the extended Voltec warranty.

Got mine replaced under the Voltec warranty. That covers anything related to the electric half of the car.

Mine was replaced at 99k.


Diller
'11 Volt

Sent from my SAMSUNG-SM-G935A using Tapatalk

 

[Joe67]

I have a 2012 Volt with 81,000 miles on it. My 110V charger is doing the "blown fuse" thing, no lights no matter what outlet you try.

I've seen both on the forums -- so which warranty applies to the Voltec charger that comes with the car?

My dealer won't say whether something is covered until they diagnose it. Since I have a L2 charger at home and work, I haven't taken anything in to them yet -- but holiday travel season is approaching...

If it's not a covered item, I'm not going to pay dealer prices for a replacement.

Should it be covered? Any tips on what to say or do to make the process easier?

Why would any dealer say anything is covered under warranty until they diagnose it?

The EVSE is covered under the Voltec warranty. GM does not communicate the Voltec warranty items well with GM dealers.
If you are getting the 'blown fuse' thing, it's an issue with where you are plugging in and/or the electrical configuration at that site, GM is under no obligation to replace the EVSE under warranty in that case. Many, however, do as a goodwill gesture.

 

[MrEnergyCzar]

There was a service bulletin/recall on that cordset several years ago. Many got it replaced at the dealer that way. I think if you have an orange three prong plug, you still have the old original one.

 

[dhiller123]

There was a service bulletin/recall on that cordset several years ago. Many got it replaced at the dealer that way. I think if you have an orange three prong plug, you still have the old original one.

There were actually two different styles with orange cords. The original had all orange cord (both ends) , whereas the replacement only had orange from the wall to the black charger box and black from the box to the car.

The most current design is all black cord on both ends.


Diller
'11 Volt

Sent from my SAMSUNG-SM-G935A using Tapatalk

 

[Premeau]

Thank you to all that replied... armed with the labor code I took the time off work to get the to dealer.

Turns out that my frustration with the dealer was caused by them being busier than expected... no time to answer research intensive questions of paying (or warranty) customers not standing in front of them.

Turns out that my cordset -- which was the recall replacement -- has something loose inside of it... apparently it would power up if it was tapped one way and would fail if it was tapped another way. That made the process easier, because there was no real question that it was home wiring or anything else.

Since I had the labor code, the looked it up, saw the V, looked up my warranty information, confirmed with a service manager and started the replacement process. The parts department even had one in stock, so it ended up being more tapping on the computer to assemble all of the pieces than anything else.

It's is disappointing that the Volt/EV advisor team doesn't give out the correct information, but all's well that ends well.

 

[Joe67]

There were actually two different styles with orange cords. The original had all orange cord (both ends) , whereas the replacement only had orange from the wall to the black charger box and black from the box to the car.

The most current design is all black cord on both ends.


Diller
'11 Volt

This is correct, not all 'orange cords' were covered in the recall/campaign.

 

[hellsop]

There were actually two different styles with orange cords. The original had all orange cord (both ends) , whereas the replacement only had orange from the wall to the black charger box and black from the box to the car.

The most current design is all black cord on both ends.


Diller
'11 Volt

Sent from my SAMSUNG-SM-G935A using Tapatalk

I think this might be backwards: Mine has black from wall-plug to EVSE housing, and orange from housing to J-plug.

 

[NRA Life Member]

I think this might be backwards: Mine has black from wall-plug to EVSE housing, and orange from housing to J-plug.

I was thinking the same thing. Mine is like yours, black from the wall plug to the EVSE and Orange to the Car. Is there an inherent problem with this charger? I've had a couple of the LED's not light up but it still charges fine.

 

[driver779]

I used the GM supplied one daily (or more to say nightly). I decided to go with a level 1 clippercreek 120v unit as I charge at night mostly. I noticed when I opened up my very out of warranty GM charger, there was signs of noticeable internal corrosion. This vehicle was a CPO that was ALLEGEDLY garaged its early years of ownership.

As for relying on Chevrolet, (GM) for any assistance on this, GOOD LUCK. Longtime domestic and import vehicle owner my tip is DIY and SAVE.

 

[Eggplanto]

Today the ground prong from my EVSE broke off in the garage outlet. I've had this charger (all black model) since buying my 2013 Volt 3.5 years ago. Does anybody know if the EVSE would be covered under the warranty for this issue? If it's not covered, is this type of problem fixable?

 

[bentbiker]

If it's not covered, is this type of problem fixable?

Just pick up a replacement plug:
http://www.homedepot.com/p/Leviton-15-Amp-125-Volt-Rubber-Grounding-Plug-R60-515PR-000/100011602 . There is even a video showing how easy . . . they do confuse things a bit by using a different plug with an extra wire.

 

[hellsop]

And quit letting your EVSE dangle by the cord.

(Seriously, mount a hook or something you can but the handle on, or loop the velcro over. Copper and copper alloys get brittle when they're flexed, even a little bit, and that mean micro cracks and eventual weakness. If you hang the EVSE box, THEN plug in the wall plug, t'll help the next plug last longer.)

 

[Eggplanto]

Just pick up a replacement plug:
http://www.homedepot.com/p/Leviton-15-Amp-125-Volt-Rubber-Grounding-Plug-R60-515PR-000/100011602 . There is even a video showing how easy . . . they do confuse things a bit by using a different plug with an extra wire.

Thanks for video. Looks simple, but I'll probably enlist the help of a friend who knows more about wiring. I'll try it though, thanks!

I'm guessing that it broke from 3.5 years of wear, even though I've always treated the charger with great care, never letting it hang from the outlet I've always rested the charger on a table right next to the outlet.