[supermachoman]

I just bought a 2017 Volt. They told me it had the adaptive cruise control feature. It doesn't. Of course it's my fault for not verifying myself. A quick search on the forum tells me that the feature can be determined by looking at the front bowtie.

I drove 2 hours to get it, and 2 hours back home until I figured out it for sure does not have ACC.

This is Oklahoma, so there is no 30 day return policy, apparently.

What options do I have? Does anybody know whether the option can be installed? Any ideas?

 

[Qinsp]

If they haven't electronically filed the registration, perhaps calling and saying, "You Told Me This Had ACC? Are You Sure? If It Does Not, Do You Have One With It?"

I would try talking with them. Can't hurt. It's not like you're not buying a car or put 1000 miles on it.

 

[llninja]

Shame on you for not looking at the sticker. Shame on the dealership for lying. Go back and ask for the sales manager and see if they can give you anything (knock off a few $k, give you the extended warranty, free tire rotations and oil changes for 5 years) as anything is better then nothing. I think the cost to add it now is going to be high. You'd need a new front bumper, grill, sensors, maybe a different wiring harnes, and probably a bunch of reprogramming. I might be impossible depending on how the software is setup.

 

[Qinsp]

Something to note:

In states where there is no "cooling off" period, that does not mean the DEALER cannot unwind a sale. It happened to me once. The dealer decided to "unsell" the car which had not been registered yet. I brought the car back to the lot, and bought a different one. Embarrassing, they assumed they could finance me, but they could not, I was young and had unpaid medical bills on my record.

 

[accelerus]

If they told you it had ACC... and it doesn't that's on them, not you. You paid X price because you thought you could trust a dealer to know their own product.

Unless you have money falling out of your pockets... I'd make a large stink about this, give the dealer a chance to make it right and then I'd start going up the chain. GM coporate, social media, or more.

 

[llninja]

If they told you it had ACC... and it doesn't that's on them, not you. You paid X price because you thought you could trust a dealer to know their own product.

Unless you have money falling out of your pockets... I'd make a large stink about this, give the dealer a chance to make it right and then I'd start going up the chain. GM coporate, social media, or more.

But it's the folks who do have money falling out of their pockets who love to rattle the dealer's cages, by threatening a lawsuit and exclaiming that they've always wanted to own a piece of a car dealership.

 

[supermachoman]

Thanks for the replies everyone. I'm sure I can raise a big stink, and even take it up the chain, but I have to figure out what to ask for. There is no volt with acc within 200 miles of me. I thought this one was it. Any dealer can order one with the feature, but the wait is up to 8 weeks. I could ask them to order me the right one, and ask if I can keep driving this till it gets in, but I suspect that won't fly because it then becomes a used car.

The vehicle has just about every other feature on it: leather seats, fcw, lka, etc. With the ability to detect that a car is in front of me, I have to wonder what additional hardware could be required to add the feature. I know the front grille is slightly different but what if that's a simple modular replacement? Just wishful thinking I guess.

Not that it matters, but I bought this as a reward to myself for getting through with a difficult divorce. Not getting exactly what I wanted leaves a bad taste in my mouth.

 

[llninja]

Thanks for the replies everyone. I'm sure I can raise a big stink, and even take it up the chain, but I have to figure out what to ask for. There is no volt with acc within 200 miles of me. I thought this one was it. Any dealer can order one with the feature, but the wait is up to 8 weeks. I could ask them to order me the right one, and ask if I can keep driving this till it gets in, but I suspect that won't fly because it then becomes a used car.

The vehicle has just about every other feature on it: leather seats, fcw, lka, etc. With the ability to detect that a car is in front of me, I have to wonder what additional hardware could be required to add the feature. I know the front grille is slightly different but what if that's a simple modular replacement? Just wishful thinking I guess.

Not that it matters, but I bought this as a reward to myself for getting through with a difficult divorce. Not getting exactly what I wanted leaves a bad taste in my mouth.

Rewarding yourself after a difficult divorce, ouch. Sounds like after she takes half, then you go out and buy a almost fully optioned car, that can't be good for the pocketbook. You might be better off raising a huge stink, make the dealership take the car back, give you your money back, then get something really cheap but reliable until the fincances are in better shape. Of course, if you ended up getting half... that's a different matter.

 

[supermachoman]

Rewarding yourself after a difficult divorce, ouch. Sounds like after she takes half, then you go out and buy a almost fully optioned car, that can't be good for the pocketbook. You might be better off raising a huge stink, make the dealership take the car back, give you your money back, then get something really cheap but reliable until the fincances are in better shape. Of course, if you ended up getting half... that's a different matter.

Yeah luckily that part was fair and easy. Finances are doing just fine for me thankfully.

 

[Geohec]

Thanks for the replies everyone. I'm sure I can raise a big stink, and even take it up the chain, but I have to figure out what to ask for. There is no volt with acc within 200 miles of me. I thought this one was it. Any dealer can order one with the feature, but the wait is up to 8 weeks. I could ask them to order me the right one, and ask if I can keep driving this till it gets in, but I suspect that won't fly because it then becomes a used car.

The vehicle has just about every other feature on it: leather seats, fcw, lka, etc. With the ability to detect that a car is in front of me, I have to wonder what additional hardware could be required to add the feature. I know the front grille is slightly different but what if that's a simple modular replacement? Just wishful thinking I guess.

Not that it matters, but I bought this as a reward to myself for getting through with a difficult divorce. Not getting exactly what I wanted leaves a bad taste in my mouth.

ACC can't be added after the fact.

If you make a big stink, a dealer can trade with another dealer and have it shipped. This cost the dealer some cash to have it shipped but maybe they can make it happen. Good luck.

 

[16513]

What does your window sticker say? It is supposed to accompany the car at delivery.

 

[Loboc]

What does your window sticker say? It is supposed to accompany the car at delivery.

My ELR didn't have the window sticker. I didn't know it had ACC until I drove it home. The dealer/salesman never mentioned it.

 

[turboguy327]

Good luck. Typically a GM dealer will tell you to bad. They already have your money. You can try but you didn't verify it's options before signing the paperwork.

 

[firehawk72]

Thanks for the replies everyone. I'm sure I can raise a big stink, and even take it up the chain, but I have to figure out what to ask for. There is no volt with acc within 200 miles of me. I thought this one was it. Any dealer can order one with the feature, but the wait is up to 8 weeks. I could ask them to order me the right one, and ask if I can keep driving this till it gets in, but I suspect that won't fly because it then becomes a used car.

The vehicle has just about every other feature on it: leather seats, fcw, lka, etc. With the ability to detect that a car is in front of me, I have to wonder what additional hardware could be required to add the feature. I know the front grille is slightly different but what if that's a simple modular replacement? Just wishful thinking I guess.

Not that it matters, but I bought this as a reward to myself for getting through with a difficult divorce. Not getting exactly what I wanted leaves a bad taste in my mouth.

I am sorry to hear about this, your divorce (so sad in every circumstance), and getting told it has ACC, when in fact it did not. I believe this can be resolved by playing nice (I am a victim here). Go to the person that specifically told you this and any others. Start there and then quickly move up to the General Manager. They can do a trade with another dealer and get you one with ACC. My first question though would be was ACC a must have option for you? IF so, then you need to get one with it or you will always regret it.

If it was not a must have option, then I would simply ask for the price of ACC to be given back to you.

 

[llninja]

Good luck. Typically a GM dealer will tell you to bad. They already have your money. You can try but you didn't verify it's options before signing the paperwork.

And then you never do business with them ever again, for the rest of your life. My local dealership where I got my volt is on my s*** list as they told me to pound sand after I pointed out a problem with the factory tires provided to me. I now take my volt to a dealership 18 miles away instead of 3 just to spite them. I even switched the default dealership via onstar so now my mailings with service coupons come from an alternate dealership. Plus Paula is much better looking than Mitch (service advisors).

 

[ClarksonCote]

Call immediately and talk to them first, nicely. Explain what you told us, that you were told it has ACC and it does not. May have been an honest mistake by the salesman. Explain you'd like to get one with ACC from them and give them this one back, unwind the deal. Call sooner rather than later, as every mile you put on they are less likely to take it back. If they say tough luck, then you decide how or whether to escalate. Leave it be, report to BBB, get a lawyer, etc.

 

[madmike]

Just want to send best wishes to you and hope you enjoy your new car. I would try talking to the dealer and maybe you will have a good experience. If not sigh....don't know what to say except sorry...but you do have a nice car!

 

[mikeg3]

My ELR didn't have the window sticker. I didn't know it had ACC until I drove it home. The dealer/salesman never mentioned it.

I didn't think it was legal to sell a new car without the window sticker.

 

[theRedWingsGuy]

I was under the same understanding. That being said, it becomes a he said/he said issue about the presence of said sticker.

 

[Whatstreet]

You are not the first to post here about buying a car thinking it had ACC. Purchasing contracts would help here. Basically a document describing buyer expectations signed buy the dealer to confirm communication.