From good value to ZERO in an inastant! Can you help?
A couple weeks ago, while transitioning from battery to ICE on the highway, the ICE failed to come on (plenty of gas) and my 2013 Volt went into reduced power mode. Long story short, it never ran again. Dealer said total battery failure when checking all three modules. Car has 107K so Chevy refused to assist on replacement costs ($10,000). Regional service manager apparently got no joy from "Chevy HQ". Car value is now zero. Do I have any options? I love the car...
My Volt's issues are these 2 error codes:
- P1EC6 – Battery Pack heater fault
- P26A3 – bypass value stuck closed
My issue with Chevrolet and the dealer are:
1) I'm being told the Battery Pack heater is not covered under the Voltec warranty. This can't be true - the heater only exists to heat the battery!!
2) I bought the car as new from the dealer with 4900 demo miles on it (yes, it is one of the original demo models they could not sell immediately #1354). The warranty documentation say the warranty starts from the in service date and in service mileage. My car has 101,600 miles - so this is very relevant!!
The dealer is quoting me $1,900 to fix these issues, and it is not right.
I have been an ambassador for the Volt and my car still has the huge "Volt" stickers on it too. Surely "Customer Care" can help me sort this out as something rightfully covered under the warranty.
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