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Discussion Starter · #1 ·
It's happening again to some of us. It starts with the status update getting stuck on December 24. Then the following "Account not currently authorized - please login to reauthenticate!". And after reauthenticating, nothing happens, and slowly one by one in the achievement tab, some of your line item scores start to disappear.


Yet in myChevrolet app, I have the EV miles displayed, and my VoltStats to OnStar connection authenticated. No more mileage accumulation since December 24, 2017. :( :( :(
 

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Voltstats thinks that the authorization failed but Onstar thinks it succeeded.

From Voltstats,
OnStar reported an error during the registration process. Usually these errors are intermittent, please return to your account and try again. If you continue to have issues please try waiting for an hour or two and then trying again and clearing your cookies / trying a different browser. I cannot help with authentication issues - make sure that you have a valid Onstar subscription, and that you try over the span of a couple of different days. If you continue to have issues you can email [email protected] to let me know about it, but I'll likely ignore your email or not respond for at least a week, because as I said, there's nothing I can do about it.

The e-mail from Onstar,
Congratulations on connecting your GM Account ending in ******1922!

If you did not authorize this connection, please contact us at [email protected] so that we can resolve the issue.
 

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We also had problems for a couple days, but after reauthenticating, it seems to be normal again. Took a couple attempts before having success. Good luck!
 

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I had to reauthenticate as well after receiving an error message from VoltStats a few days ago. I did exactly that, and it picked up where it left off without any issues.
 

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Voltstats thinks that the authorization failed but Onstar thinks it succeeded.

From Voltstats,
OnStar reported an error during the registration process. Usually these errors are intermittent, please return to your account and try again. If you continue to have issues please try waiting for an hour or two and then trying again and clearing your cookies / trying a different browser. I cannot help with authentication issues - make sure that you have a valid Onstar subscription, and that you try over the span of a couple of different days. If you continue to have issues you can email [email protected] to let me know about it, but I'll likely ignore your email or not respond for at least a week, because as I said, there's nothing I can do about it.

The e-mail from Onstar,
Congratulations on connecting your GM Account ending in ******1922!

If you did not authorize this connection, please contact us at [email protected] so that we can resolve the issue.
I had the same.
Tried it twice to be sure, same error on voltstats, but confirmation from onstar.
 

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Voltstats thinks that the authorization failed but Onstar thinks it succeeded.

From Voltstats,
OnStar reported an error during the registration process. Usually these errors are intermittent, please return to your account and try again. If you continue to have issues please try waiting for an hour or two and then trying again and clearing your cookies / trying a different browser. I cannot help with authentication issues - make sure that you have a valid Onstar subscription, and that you try over the span of a couple of different days. If you continue to have issues you can email [email protected] to let me know about it, but I'll likely ignore your email or not respond for at least a week, because as I said, there's nothing I can do about it.

The e-mail from Onstar,
Congratulations on connecting your GM Account ending in ******1922!

If you did not authorize this connection, please contact us at [email protected] so that we can resolve the issue.
I had the same.
Tried it twice to be sure, same error on voltstats, but confirmation from onstar.
Yeah, same here - I tried twice last night, and was going to attempt to again this morning but I decided that'd probably just end up being a waste of time. :(
 

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My car last updated at 12/26/2017 2:14:17 AM CST, but some local FB members here in St Louis are reporting they needed to "reauthenticate" their vehicles.
 

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I had to hit the authorize button over and over until it succeeded, eventually it worked.
 

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I also got it to reauth after four failures by simply trying again 20 minutes later. The reauth text on the VoltStats side even says something like "If it doesn't seem to be working, try again in an hour or two."
 

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I got error 404 from the VoltStats to GM websites link.

I used another browser, and was able to successfully log in from VoltStats to OnStar and then completed the linking process. VoltStats reported an error that it can't reauthenticate and I have to try a couple of hours later but I got email confirmation from OnStar of a successful confirmation!

So what gives?

I tried this a dozen of times, randomly at times, same message, even for different browsers.
 

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Discussion Starter · #11 ·
ALEXA?

Another failed attempt and this time, something's different from the OnStar Notification email that I got. There's Alexa now!

GM is flagging the link requests from VoltStat as coming from myChevrolet Alexa skill.

"[
Congratulations on connecting the myChevrolet Alexa Skill to your GM Account ending in ******7235!

If you did not authorize this connection, please contact us at [email protected] so that we can resolve the issue.
]"
 

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I have had the same problems authenticating with Volt stats, also with the ELR stats. This happens so often. Now Onstar doesn't even recognize my login or password. I will try for a few more days but if it isn't right by then I may just say the hell with the whole thing. Just not worth the constant hassle. I was kind of cool seeing how I rated with everyone else, but there are so many others that are not authorized, what's the point.
 

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I'm wondering if it's an issue with VoltStats. It seems a lot of us received confirmation emails from OnStar saying authorization was successful, but VoltStats seems to indicate it failed to authenticate.
 

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I have had the same problems authenticating with Volt stats, also with the ELR stats. This happens so often. Now Onstar doesn't even recognize my login or password. I will try for a few more days but if it isn't right by then I may just say the hell with the whole thing. Just not worth the constant hassle. I was kind of cool seeing how I rated with everyone else, but there are so many others that are not authorized, what's the point.
I'm going to cancel my OnStar account next month. Nothing works properly for me. I no longer get the text when it is finished charging, called OnStar and as advised by them, cleared data for the app, removed the app, reinstalled it, turned notifications off, then back on. They simply can't fix it. OnStar is as useless today as I remember it being 10 years ago so I have better things to do with my money.

Mike
 

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I'm going to cancel my OnStar account next month. Nothing works properly for me. I no longer get the text when it is finished charging, called OnStar and as advised by them, cleared data for the app, removed the app, reinstalled it, turned notifications off, then back on. They simply can't fix it. OnStar is as useless today as I remember it being 10 years ago so I have better things to do with my money.

Mike
Hi - OnStar data also is not coming in properly for me (it has not worked since I got the Volt in late October). I started this new poll, open for two weeks, to ask folks how things look to them at this time:

http://gm-volt.com/forum/showthread...-EV-miles-and-other-OnStar-info-via-web-phone
 

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I'm wondering if it's an issue with VoltStats. It seems a lot of us received confirmation emails from OnStar saying authorization was successful, but VoltStats seems to indicate it failed to authenticate.
I got the exact same response for the past couple days in 5-6 attempts, each one failed and in each case I got the "successful" email from GM.

Today I tried it again and did the suggestion noted on the Voltstats site, which was to clear cookies - I use Firefox and used the options to "clear individual cookies" and removed the ones for GM and then tried to authenticate through Voltstats again, and first try was successful.
 

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VoltStats went "unverified" twice on me in the last 3-4 days.

The first time it reauthorized on the first attempt, no issue.

Happened again earlier today, tried about 6-8 times this morning to get it to re-authorized, no joy. Tried it again this evening, worked first time.

OnStar's IT department really needs to be fired and replaced with competent people. In my 6-8 months I've been with them I've come to the realization (between this, the fact 90% of my stats have never worked, and other oddities) that their IT is a train wreck.
 

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Discussion Starter · #18 ·
latest issue...

My 2017 Volt has been lying to me lately. Every morning, after my alarm goes off, the first thing I do after shutting the alarm off is to precondition my Volt twice, using the myChevrolet app. The app responds that the preconditioning command is successful, one after the other, so it should have a total of 20 minutes preconditioning time. But 5 minutes into the preconditioning, I take a peek out of our window and the Volt is not running, not even lighted at all. So I used my FOBKey to precondition it. Has anyone else noticed this anomaly? They seem to be related to the VoltStats not getting updates and also some app not showing the EV miles. It has been fixed, but now my preconditioning commands aren't giving me the right feedback. I have the latest app downloaded.
 

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VoltStats went "unverified" twice on me in the last 3-4 days.

The first time it reauthorized on the first attempt, no issue.

Happened again earlier today, tried about 6-8 times this morning to get it to re-authorized, no joy. Tried it again this evening, worked first time.

OnStar's IT department really needs to be fired and replaced with competent people. In my 6-8 months I've been with them I've come to the realization (between this, the fact 90% of my stats have never worked, and other oddities) that their IT is a train wreck.
Not 100% sure this is entirely incompetence as such. The confirmation page at OnStar says this is for "VoltStats 2.0" and I don't remember the 2.0 from prior auths. AND the VoltStats status page for my car has a slightly different layout around the monthly data table than I remember from last week. So while OnStar may have changed something, there's changes afoot at VS as well (probably to accommodate OS, sure) and that's gonna make for a bit of instability until the code is field tested and locked in.
 

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The app responds that the preconditioning command is successful, one after the other, so it should have a total of 20 minutes preconditioning time. But 5 minutes into the preconditioning, I take a peek out of our window and the Volt is not running, not even lighted at all. So I used my FOBKey to precondition it. Has anyone else noticed this anomaly?
Doubt it's anything related to VoltStats or the issues there, I stick with my suggestion that it's incompetence at OnStar.

Not 100% sure this is entirely incompetence as such. The confirmation page at OnStar says this is for "VoltStats 2.0" and I don't remember the 2.0 from prior auths. AND the VoltStats status page for my car has a slightly different layout around the monthly data table than I remember from last week. So while OnStar may have changed something, there's changes afoot at VS as well (probably to accommodate OS, sure) and that's gonna make for a bit of instability until the code is field tested and locked in.
Look at the VoltStats Facebook page - the admin has clearly stated what the issue with, and it's OnStar, not his end. Like I said, along with all the other weird **** I've seen happen with OnStar since we've been a customer, the fact that half the features related to the Volt don't work for half of us here (seemingly randomly, at that), and other weird behaviour (see post just above yours), I'm fairly steadfast on my suggestion that this is all incompetence in OnStar's IT Department.
 
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