So I just had my 2012 Volt at the dealer due to a "Service High Voltage Charging System" Error message, and I have to say i'm rather disappointed with the dealer and Chevy. First the car is at 90,006 Miles, and this is the second time in a year that the error appeared.
First the dealer issue, Upon dropping the car off, they informed me that they will call when they know what is wrong with the car. I informed them about the voltec warranty, and all was well. Later that day they call me and state that the solution was reprogramming and remove the battery drain plug, and that the warranty wont cover the repair that will take 2.7 Hours. I told them to hold off on the repair, after some "ahhh's and well's on their end, I asked if they could hold off or was the work already done. They replied with "Well we kind of went ahead and did the work, you know since the computer was already plugged in", "We really should have called you first".
So anyway I paid the bill and informed them I will be placing a call to Chevy about the warranty issue.
As far as the warranty goes. The Car threw codes PIE00, P0AA6, and PIEFF. It also lists system isolation and coolant level fault. The coolant level was fine and no moisture was in the battery case, so all that was done was to reprogram HPCM2 and BECM.
When I originally called GM, they stated that it was covered under voltec, and that they will find out what the issue was. A few days later they called back with "This issue is not covered under warranty, because your volt isn't a hybrid model". I told them I was lost and asked them to clarify. They said they have several different models of volts and if mine was a "Hybrid" model then yes it would be covered under warranty, but after checking the vin they see that it isn't a "Hybrid" model so its not covered. To humor them, I asked them how to tell the difference and they stated "If your volt is a Hybrid it would be on the left side of the car right under the VOLT Emblem"
Funny thing is my original window sticker clearly states "Plug-In Hybrid Vehicle"
Call me crazy but last I knew Chevy only had one model Volt in 2012.
Anyone else run into these issues with Chevy?
First the dealer issue, Upon dropping the car off, they informed me that they will call when they know what is wrong with the car. I informed them about the voltec warranty, and all was well. Later that day they call me and state that the solution was reprogramming and remove the battery drain plug, and that the warranty wont cover the repair that will take 2.7 Hours. I told them to hold off on the repair, after some "ahhh's and well's on their end, I asked if they could hold off or was the work already done. They replied with "Well we kind of went ahead and did the work, you know since the computer was already plugged in", "We really should have called you first".
So anyway I paid the bill and informed them I will be placing a call to Chevy about the warranty issue.
As far as the warranty goes. The Car threw codes PIE00, P0AA6, and PIEFF. It also lists system isolation and coolant level fault. The coolant level was fine and no moisture was in the battery case, so all that was done was to reprogram HPCM2 and BECM.
When I originally called GM, they stated that it was covered under voltec, and that they will find out what the issue was. A few days later they called back with "This issue is not covered under warranty, because your volt isn't a hybrid model". I told them I was lost and asked them to clarify. They said they have several different models of volts and if mine was a "Hybrid" model then yes it would be covered under warranty, but after checking the vin they see that it isn't a "Hybrid" model so its not covered. To humor them, I asked them how to tell the difference and they stated "If your volt is a Hybrid it would be on the left side of the car right under the VOLT Emblem"
Funny thing is my original window sticker clearly states "Plug-In Hybrid Vehicle"
Call me crazy but last I knew Chevy only had one model Volt in 2012.
Anyone else run into these issues with Chevy?
