I have the bulletin because my charger became stuck, and it says to pry apart the top and bottom parts of the handle. I have a replacement cord, and it has four screws, two star screws and two phillips (one is hard to remove because of the charging door). The charging cord for my 2014 Volt has six screws! So, depending on the model of your cord, the handle will pry apart, require removing four screws (in the dark????), or removing six screws.
Once the handle was apart, I could remove the charger. There was no apparent reason for the handle to have gotten stuck. I am going back for a warranty replacement anyway...
#PIC5565A: EREV Procedure For Removing Charge Cord From Receptacle If Cord Handle Latch Is Stuck - (Oct 18, 2011)
Subject:
EREV Procedure For Removing Charge Cord From Receptacle If Cord Handle Latch Is Stuck
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Models:
2011-2012 Chevrolet Volt
2012 Opel Ampera
Includes Domestic and Export Vehicles
This PI was superseded to update recommended field along with model and model years. Please discard PIC5565.
The following diagnosis might be helpful if the vehicle exhibits the symptom(s) described in this PI.
Condition/Concern:
Some customers may experience a condition where the charge cord handle latch may stick and the cord cannot be removed from the receptacle. If this condition arises, the vehicle cannot be shifted out of park.
Recommendation/Instructions:
The following procedure should allow the charge cord to be released from the vehicle. It can then be driven and serviced by a Volt certified dealer.
Important: CHARGE CORD MUST BE DISCONNECTED FROM THE ELECTRICAL SUPPLY OUTLET PRIOR TO PERFORMING THE PROCEDURE BELOW.
Important: If the vehicle is connected to a level 2 or 240 volt charge station, start the vehicle by using the blue start button, and open the vehicle hood. When the ICE (engine) starts, the high voltage battery charging will be disabled and the procedure below can be attempted.
1. Use a suitable medium size flat blade screw driver.
Object ID: 2726234Click here for detailed picture of the image.
2. Insert screw driver into the seam on the side of the charge cord handle.
Object ID: 2726237Click here for detailed picture of the image.
3. Twist the screw handle to separate the two halves.
Object ID: 2726241Click here for detailed picture of the image.
4. Follow the seam with the blade of the screw driver to further separate and disengage the halves.
Object ID: 2726246Click here for detailed picture of the image.
5. Grasp and remove the upper half from the handle.
Object ID: 2726251Click here for detailed picture of the image.
6. Reinsert the screw driver in-between the latch and receptacle and pry upward on the latch while pulling on the handle with the free hand to disengage the handle from the vehicle.
Object ID: 2726259Click here for detailed picture of the image.
Object ID: 2726261Click here for detailed picture of the image.
After removal of the cord from the vehicle have the receptacle and cord set inspected and serviced by a Volt certified dealer.
Please follow this diagnostic or repair process thoroughly and complete each step. If the condition exhibited is resolved without completing every step, the remaining steps do not need to be performed.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information.
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