[timholtz]

I tried to call and talk to a volt advisor today and the chevy rep's I talked to had no clue what I was talking about. I finally got a supervisor that told me the volt advisors were disbanded. Is this true? Is there anyone else that we can talk to? The general reps at Chevy barely know there is a car called the volt.

 

[colchiro]

There was a post a couple months ago stating the same thing.

 

[jupitermoon]

That's what I call excellent customer support.

 

[Bacardi]

Here you go...

http://gm-volt.com/forum/showthread...ogram-becomes-Chevy-Electric-Customer-Support

Never understood the appeal of them, the couple of times I reached out to them with legit repair issues (mine was the first "shift to park" my local dealer had encountered and they were originally clueless telling me they're looking into obtaining a new transmission) they were unable to do anything other than asking for a "status update"...I guess if you're getting the runaround, it's another channel if you don't want to escalate by asking for the service advisers supervisor...

 

[accelerus]

The volt advisors were about the same level of help as the "GM Reps" here on the board that are actually just "GM Social Media" people.

Never actually gotten any help from them, and one of them actually cost me $1k due to giving me bad information about the private offer code I had in my hand. Long story short, ordered a Volt, had a private offer, took longer to build so I asked if the code was still good, they said 'no', literally (and I do mean literally) 45 min after signing the papework and taking delivery of the car they called saying "wait wait wait, we were wrong, the private offer code is good". Didn't do any good, GM wouldn't fix it, and I was out $1,000

For my trouble all they sent me was some cheap pens and a hat which I just threw away. So yeah, bang up job GM, keeping your customer support team on top of things... or at this point even existing.

Same level of help (zero) when my 2017 died at 4,000 miles, and then again at 8,000 miles. They didn't care in the slightest that I was in a gas burning loaner for almost a month. Nothing like making payments on a $40k car and driving around in one that cost $20k.

 

[BAZINGA]

I hope Tesla has figured out how important customer service will be considering the M3 is just around the corner and the vast majority of them believe they will be treated the same as MS/MX owners with their $100K limited production vehicle.

Folks buying a Chevy, Ford or Dodge are probably more forgiving and live with the current paradigm but I'm not so sure M3 will tolerate being treated like that.

Good luck Tesla, buyers are fickle as you will soon discover.