[lezouave]

I attempted to call the Volt Advisor team today and was told by the rep I spoke to that the team has been discontinued.

Also, the info in the Chevy Customer profile here, the listed facebook and twitter accounts are gone or suspended,

https://twitter.com/ChevyVolt
https://www.facebook.com/chevroletvolt

Kind of a rude surprise.

If you have any further questions feel free to contact the
Chevrolet Volt & Spark EV Advisor Team:
(877) 486-5846
Chevrolet Volt & Spark EV Advisor Hours:
Monday - Friday 9AM to 9PM EST.
Closed on Saturday and Sunday.
[email protected]
https://twitter.com/ChevyElectric
http://https://www.facebook.com/ChevroletElectric
For information on the GM Privacy Statement, please visit http://www.gm.com/privacy-statement.html

 

[Joe67]

Nothing rude about it really.

As the Volt becomes more mainstream and adding the Bolt to the mix, it makes sense. They were always part of the Chevrolet Customer Service program really. This sounds like a common sense move to streamline how they support all owners and I would not expect the owners of one model to receive any more or less service than others, would you?

 

[Loboc]

I thought that they expanded it to include other EVs? They just rolled it back into the mainstream Customer Service program?

Makes sense long term. Most new cars will be plug-ins or hybrids by 2025. More of them than gas cars. Maybe they open a Fossil Fuel Service program in the future because of their rarity? :0

 

[Nebula]

The Chevy Volt facebook page went through a renaming process to Chevy Electric a little while ago. They may have rolled it back and a new one might come in its place soon enough. I do understand Joe's point though.

 

[lezouave]

The links are still in the the customer service sig here, and there's a dead chat link in the myvolt.com page.

My point is about the communication, not the fact of the program being discontinued.

According to the rep I spoke to there is no team devoted to electric, though she might have been misinformed.

 

[ClarksonCote]

We have a Volt advisor that typically chimes in on here. Perhaps they'll provide updated info on a new "non-Volt specific" number that should be used for any concerns.

 

[VoltenRock]

I've been communicating with the "Chevy EV team" pretty regularly, but I don't think they've referred to themselves as "Volt Advisors" for some time now. All I care about is that there is a dedicated customer service group to Volt/Bolt/Spark EV issues. But you should definitely point out that problem with broken links to the web manager.

 

[Bacardi]

Never understood what their job was...When I followed the advice on these forums to call them about my "shift to park" issue, they reached out to my dealer but were unable to speed up the repair...

 

[Steverino]

Never understood what their job was...When I followed the advice on these forums to call them about my "shift to park" issue, they reached out to my dealer but were unable to speed up the repair...

They were like a hotel concierge. In this case to hook you up with a dealer. Some Volt owners mistakenly thought Advisors were Volt technicians. Nope, they would try to smooth issues with dealers though.

 

[turboguy327]

Never understood what their job was...When I followed the advice on these forums to call them about my "shift to park" issue, they reached out to my dealer but were unable to speed up the repair...

They "understood" your problems but didn't really care and couldn't really do anything. Just a half ass attempt by GM for "customer care"

 

[VoltenRock]

One thing the Volt "Advisor" (or whomever) DID do was get me a $250 merchandise gift certificate after an extended repair. Got a VOLT backpack, license plate, wallet, and some other interesting volt-branded items. I'll take it!

 

[llninja]

So that means instead of expecting Amber to answer forum questions or themphone, we might get any random person who works customer support.

Amber, we will miss you!!! Please don't leave us!!! (feeling sad)

 

[WopOnTour]

I attempted to call the Volt Advisor team today and was told by the rep I spoke to that the team has been discontinued.

Also, the info in the Chevy Customer profile here, the listed facebook and twitter accounts are gone or suspended,

https://twitter.com/ChevyElectric
https://www.facebook.com/chevroletelectric

Kind of a rude surprise.

The old "Volt Advisor" program hasn't really been "discontinued" but it has been re-worked and is now referred to as the "Chevy Electric Customer Support Team" .

I think the issues with your inactive links and suspended users was simply a matter of the numerous individuals here on gm-volt identified as "Chevrolet Customer Svc" simply have not edited their signature to reflect the most recent changes.
I have taken the liberty of doing that for them, which you will see now above AND in your original post

Yes, the Volt Advisor program has changed through the years. The Gen1 car had unprecedented support for an unprecedented car, but the whole program had to merge into other things with the release of other electrified cars such as the ELR, Spark EV, and now Bolt.

But Chevy Electric owners still have some enhanced levels of personal support through this customer support program as it exists now.
They have been particularly useful in adjudicating out of warranty concerns and dealing with dealerships in everything from locating authorized service facilities, making appointments, and clarifying repairs.

Feel free to contact the Chevy Electric customer service either through the phone or links above or via personal message (PM) here on gm-volt.com at http://gm-volt.com/forum/private.php?do=newpm&u=5558

WopOnTour

 

[don shaw]

turboguy327

Volt advisors were very helpful with me . There was nothing half ass, You don't know what you are talking about

 

[turboguy327]

turboguy327

Volt advisors were very helpful with me . There was nothing half ass, You don't know what you are talking about

Actually I do. With 3 completely separate occasions and 5 different "advisors". Only 1 of them was even slightly helpful. The rest of them where clearly reading from scripts and at least 2 of them I'd bet money didn't even pass high school. No knowledge of anything, in general, at all. Not even the car aspect but just general common sense that you'd expect a typical person to have.

 

[DonC]

Actually I do. With 3 completely separate occasions and 5 different "advisors". Only 1 of them was even slightly helpful. The rest of them where clearly reading from scripts and at least 2 of them I'd bet money didn't even pass high school. No knowledge of anything, in general, at all. Not even the car aspect but just general common sense that you'd expect a typical person to have.

No idea what your specific concerns were, but I've always thought they provided a service. Ultimately they are more facilitator than anything. In some circumstances this might be interpreted as "useless" though I wouldn't describe it that way at all.

I can also say that what some people think they're entitled to causes my eyeballs to reflexively roll, a reflex that disqualifies me from a customer support position.

 

[turboguy327]

No idea what your specific concerns were, but I've always thought they provided a service. Ultimately they are more facilitator than anything. In some circumstances this might be interpreted as "useless" though I wouldn't describe it that way at all.

I can also say that what some people think they're entitled to causes my eyeballs to reflexively roll, a reflex that disqualifies me from a customer support position.

It's no entitlement thing. 1 example was that it took 6 visits to get the wind buffeting kit installed and this dealer insisted GM painted some cars wrong from the factory. They painted parts of the window border on my 2013 white instead of black like it is from the factory and volt team was barely a help at all.

 

[Steverino]

volt team was barely a help at all.

They helped me get 4 new tires. Then again, I had/have a first year Gen 1. They treated me very, very well. Again, I never expected magic or them being a mechanic. They have a basic or rudimentary knowledge of the car, some have even driven a Volt. But at the end of the day you are dealing with someone at a call center who is simply trying to smooth things over between you and the dealer to the extent they can. Expecting more will lead to disappointment.

 

[Loboc]

I spoke with an advisor about the 'steering center bump' issue on my 2013. They were able to give me a starting point (some sort of service bulletin) to talk with the dealer. Very friendly and had a good handle on what I was talking about.

Ultimately, GM issued a fix and extended warranty for the issue. However, I traded the car before it was truly fixed.

The dealer was zero help.

 

[lezouave]

The old "Volt Advisor" program hasn't really been "discontinued" but it has been re-worked and is now referred to as the "Chevy Electric Customer Support Team" .
[...]
Feel free to contact the Chevy Electric customer service either through the phone or links above or via personal message (PM) here on gm-volt.com at http://gm-volt.com/forum/private.php?do=newpm&u=5558

WopOnTour

Thank you!