It's been a great three years with "Thor," the name for my 2011 Viridian Joule Volt. But now it's time for it to go home to US Bank. For obvious reasons - the substantial drop in residual - I'm not buying it.
The return process unfortunately reminds me of the extremely unpleasant experience I had when purchasing the car.
No dealership seems to know how to process a lease return. The dealer I use for service (Knapp) says they don't work with US Bank. I got on the phone with US Bank and listened on the line as their rep called the Chevy dealerships around my small town of Houston, Texas to no success.
One dealer (Allen Samuels, where I purchased the car) told the bank rep, "That sounds like a trick question. Sir, this is a car dealership. We don't deal with leases." Haha.
Long story short, US Bank is going to send a flatbed truck to pick Thor up at my office. Now at least that service is worthy of my $395 disposition fee. I'd probably pay $$$ more not to have to step foot inside another Chevy dealer.
As I wrap up this chapter of my car life, I say to anyone at GM who cares:
"You have some fantastic engineers and executives with a vision, but your dealerships are god-awful. Never again."
The return process unfortunately reminds me of the extremely unpleasant experience I had when purchasing the car.
No dealership seems to know how to process a lease return. The dealer I use for service (Knapp) says they don't work with US Bank. I got on the phone with US Bank and listened on the line as their rep called the Chevy dealerships around my small town of Houston, Texas to no success.
One dealer (Allen Samuels, where I purchased the car) told the bank rep, "That sounds like a trick question. Sir, this is a car dealership. We don't deal with leases." Haha.
Long story short, US Bank is going to send a flatbed truck to pick Thor up at my office. Now at least that service is worthy of my $395 disposition fee. I'd probably pay $$$ more not to have to step foot inside another Chevy dealer.
As I wrap up this chapter of my car life, I say to anyone at GM who cares:
"You have some fantastic engineers and executives with a vision, but your dealerships are god-awful. Never again."
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