I was trying to calculate the amount of KW used and Liters of fuel used since new so I can calculate how much I'm spending per month, and every time I click on "12 month" option it says it is "unable to update. It will give me stats for the last 7 days and for last 30 days. I did call onstar last week, but I was oh hold for soooo long, I just hung up. Anybody else experiencing this same problem??
"unable to update" efficiency reports on MY17
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23,657 Posts
Nope, when I contact OnStar I use the button in the car...
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90 Posts
I have this same problem. I haven't done anything about it and probably won't.
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1,170 Posts
Calculate for a month, and extrapolate.
Another way to calculate it is to determine your cost per mile or kilometer. In Summer, my Volt costs 2 cents a mile. Then, people can figure how many miles their car gets per gallon, i.e. 25mpg, and apply your cost, and bingo, they realize you just paid 50 cents to go the same 25 miles they spent $3. Or, something along those lines.
Another way to calculate it is to determine your cost per mile or kilometer. In Summer, my Volt costs 2 cents a mile. Then, people can figure how many miles their car gets per gallon, i.e. 25mpg, and apply your cost, and bingo, they realize you just paid 50 cents to go the same 25 miles they spent $3. Or, something along those lines.
The OnStar and/or MyVolt.com website are notoriously unreliable, neither have ever given me full and proper stats.
The alternative that does work far far better is MyChevrolet.com and VoltStats.net for better historical data going back 1 year usually.
Just one of those thorn in your side issues from GM/OnStar... and my personal opinion: a bit of a sneak peak into how GM really views taking care of their Volt people. I've been burned multiple times by Volt advisers (unrelated to the topic), so my confidence in the company or it's ability to run things properly/take care of people is pretty much zero.
I do find it a bit funny - you can tweet/email the CEO of Tesla with a problem and sometimes get a solution in 72 hours. I email GM with a problem and get ignored. (even asking for the proper people to email gets you shut down)
The alternative that does work far far better is MyChevrolet.com and VoltStats.net for better historical data going back 1 year usually.
Just one of those thorn in your side issues from GM/OnStar... and my personal opinion: a bit of a sneak peak into how GM really views taking care of their Volt people. I've been burned multiple times by Volt advisers (unrelated to the topic), so my confidence in the company or it's ability to run things properly/take care of people is pretty much zero.
I do find it a bit funny - you can tweet/email the CEO of Tesla with a problem and sometimes get a solution in 72 hours. I email GM with a problem and get ignored. (even asking for the proper people to email gets you shut down)
Depends on the problem. I don't consider "only 2 of 3 datasets working on a website" a mission-critical problem for a car manufacturer. On the other hand, people with real problems that might be safety issues or really alarming behavior DO get followups from GM customer service.
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