[Aseras]

I really like my volt. It has it quirks, but overall it's a pretty good car. I've had my 2015 for 2 years and 42,000+ miles.

Every trip the the dealer has required a revisit because of problems. I had one thing fixed under the b2b, a broken button.
That required 3 trips to fix. One so they could confirm, yeah your buttons broken. A few days to order parts, 1 for them to replace half the dash for a single button, and another for the to redo it since they put it together wrong and left the tabs stick out out of the sides and got handprints on my ceiling.

My Volts in the shop again for the usual stuff and again it was there all day, called told it ready, and 45 minutes later it still has the same problem, and some new ones. Had to argue because it was under voltec and gmpp major guard. Dealer had to go look it all up. It was written on the paperwork. Just shady trying to double dip there. Then, The techs just plain don't know how to work on them. I know more about the car than anyone at the dealer, or the service department. That's just sad.

I just don't get it. I have 6 vehicles, and I've bought 7 new cars and gm has not impressed me at all. They are a far cry from dodge, so I do give them that. My dodge truck had every part of the drivetrain and brake system replaced under warranty. It was getting ridiculous.

If GM is going to stick to their dealer centric service, they need to crack down on the dealers and get them to do things right the first time. I just bought the wife a 2017 Outback Limited 3.6R and it was very nearly a 2lt traverse if the dealers( yes plural ) had their crap together and didn't jerk me around.

 

[turboguy327]

It took me 6 visits to get my wind buffeting kit installed. And 2 different dealers won't cover a known issue without me paying a diagnosis fee. But the repair will be covered if its part of the voltec warranty.

 

[Mister Dave]

You might find this site very useful: http://www.dealerrater.com/

 

[Kraven]

I'm a new owner and haven't been on these boards but a few weeks, but long enough to know that official Chevy personnel monitor these boards and post occasionally. I'm also not sure if these types of negative experiences are the exception or the rule. Would like to hear from others and get a temperature of service satisfaction. I may make another thread with a poll.

I'd be pleased to see someone from Chevy post in this thread with a meaningful response versus some generic "We appreciate your feedback and you are a valued customer. We will refer this to XYZ department."

I've bought mostly Japanese cars my whole life and have really enjoyed their reliability, at least in my experience. I'm hopeful I don't regret giving GM a shot. Let's see if GM is listening and if they take proper action to help their customers. I might be buying another vehicle in the next year and like you hear on almost airplane, "We appreciate your business and do realize you have other choices." This is true in all of business, cars obviously included.

 

[831Doug]

It took me 6 visits to get my wind buffeting kit installed. And 2 different dealers won't cover a known issue without me paying a diagnosis fee. But the repair will be covered if its part of the voltec warranty.

What are the symptoms? Which model does this affect?

 

[turboguy327]

What are the symptoms? Which model does this affect?

A corrupt software update specific to MY2013 that causes loss of range while parked.

 

[Coppersnowboarder]

I would be happier if the design of the Volt kept mice out of the cabin. I bought the Volt with mouse nest stuffing in the air circulation system. Last week, I went dispersed camping and returned home with a mouse again in the vents. I wish that I knew how to block mice from entering my cabin. The mouse traps are not working. First night, I set traps with peanut butter and found trap pads licked clean in the morning. Since then, the mouse has not even tasted the bait, but chews the Puffs tissues in a box.

 

[emv]

I would be happier if the design of the Volt kept mice out of the cabin. I bought the Volt with mouse nest stuffing in the air circulation system. Last week, I went dispersed camping and returned home with a mouse again in the vents. I wish that I knew how to block mice from entering my cabin. The mouse traps are not working. First night, I set traps with peanut butter and found trap pads licked clean in the morning. Since then, the mouse has not even tasted the bait, but chews the Puffs tissues in a box.

Good luck blocking the mice, they can squeeze thru the tiniest openings. I remember at one job we found a mouse inside the power supply of the boss's desktop PC.

Forget about the traps, dCon placed around the garage kills 'em.

 

[16513]

Bad dealer? Go somewhere else.

 

[Joe67]

*snip* And 2 different dealers won't cover a known issue without me paying a diagnosis fee. But the repair will be covered if its part of the voltec warranty.

Why should this be any different?
Should the dealer just take the vehicle owners diagnosis and start swapping parts? Do you tell the doctor what is wrong with you because you read something on the interwebz or do you let them diagnose the problem?

 

[Joe67]

Bad dealer? Go somewhere else.

This is the best advice.

 

[turboguy327]

[/B]

Why should this be any different?
Should the dealer just take the vehicle owners diagnosis and start swapping parts? Do you tell the doctor what is wrong with you because you read something on the interwebz or do you let them diagnose the problem?

Why should I have to pay a hourly diag fee for a known problem which my car has. The dealer even said that the car just needs a new update. There are no parts to swap. Car has a known bad update causing a problem. It would take a tech 10-15 minutes to update the software.

Wrong scenario completely.

 

[Joe67]

Why should I have to pay a hourly diag fee for a known problem which my car has. The dealer even said that the car just needs a new update. There are no parts to swap. Car has a known bad update causing a problem. It would take a tech 10-15 minutes to update the software.

Wrong scenario completely.

Again, no dealer will perform any work based on the owners diagnosis. It just doesn't work that way.

 

[turboguy327]

Again, no dealer will perform any work based on the owners diagnosis. It just doesn't work that way.

It's not my diagnosis. It's GMs diagnosis. But either way. It's a voltec problem. I shouldn't have to pay for a diagnosis for a problem under warranty. I get the diagnosis. But I shouldn't have to pay for it.

 

[Joe67]

It's not my diagnosis. It's GMs diagnosis. But either way. It's a voltec problem. I shouldn't have to pay for a diagnosis for a problem under warranty. I get the diagnosis. But I shouldn't have to pay for it.

Nobody pays for it. It is on the RO (Repair order), if the issues is deemed not covered by warranty, the customer is charged for the diag. It's standard and pretty easy to follow. Nobody pays up front before diag.

 

[turboguy327]

Nobody pays for it. It is on the RO (Repair order), if the issues is deemed not covered by warranty, the customer is charged for the diag. It's standard and pretty easy to follow. Nobody pays up front before diag.

They won't make an appointment to look at my car without a credit card...

 

[turnbowm]

Wasn't happy with the first service, xo I went to a different dealer for the second service.

 

[Joe67]

They won't make an appointment to look at my car without a credit card...

That is the first I've ever heard of that. Ever.

 

[turboguy327]

That is the first I've ever heard of that. Ever.

Yea, me too. And the volt team is on their side. I kind of want to dump the car and get a CRZ since my first interaction with a Chevy dealer. I love the car, not my first hybrid style car. I could care less about the environment, just enjoy good MPGs. Miss getting in the 70s but that won't happen again for a long time.

 

[Joe67]

Yea, me too. And the volt team is on their side. I kind of want to dump the car and get a CRZ since my first interaction with a Chevy dealer. I love the car, not my first hybrid style car. I could care less about the environment, just enjoy good MPGs. Miss getting in the 70s but that won't happen again for a long time.

So you dump the dealer, not an entire car company.