"Consumer protection" is a term used by OEMs and their franchised dealerships. If you look at the actual laws, they only protect the franchised dealerships, plain and simple. We go through this same crap over and over, here in Texas and not a single consumer steps up to say, "Yes, I really love that franchised dealership 'experience' when I buy an automobile!" The only ones fighting against Tesla are the dealerships and the OEMs they serve. It's the consumers that step up and give testimony in favor of Tesla's direct sales model, every time.
A dealership in my state cannot take non-refundable deposit, must sell me spares, tools, manuals, must support consumer initiated lemon laws, etc.
Texas is different? I have a lot of friends in Texas (love Texas), and nobody has ever mentioned it.
Here's how my last 2 auto purchases went. Nearly all our purchases go this way:
Negotiated a price over the phone and emails. Down to the penny.
Arrived, spent under 1 hr filling out crap while the car is being detailed, get a 20 minute walk through of features, they put HOV stickers on the car if applicable, initiate OnStar, and I'm gone in under 2 hours. Record? 20 minutes from parking to leaving.
But then again, I've bought dozens of cars, trucks, and motorcycles.
Here's how my servicing works:
"Hi Pat. What can I do for you?"
"I need our XXXXX to be serviced for XXXX."
"I'll make sure we have the parts. When will you show?"
"Sure, they will have the parts here at noon today, so tomorrow you'll be ready for pickup by 4 easy."
We stop, hand over keys, scribble quickly, and gone. Never even turn off ignition. Under 5 minutes.
Pickup later that day? Go directly to cashier, they call up the car. It's been washed, and is out there for me usually by the time I run the financial end.
Exactly what about that experience sucks to you? I'm honestly curious. You're saying there is something better out there? If I want a car today, (it's 6:30am), I will have one by noon. If I want my car serviced, (it's Saturday), I'll have it ready by Monday afternoon.
My wife just ran down (it's a 20 minute drive) to grab some parts yesterday. Not only fast and easy, they were discounted since we are good customers.
Your "Tesla Witnesses" seem to be tailoring their testimony at hearings. I've had a reservation for a Model 3 for a long time. When it's time to order, I must place a non-refundable deposit, or pay in full. It could take weeks or months to actually receive the car I've paid for. If the car is damaged, then the fun begins. I can't just step way from the table. I must complete the transfer on my end or lose my deposit.