[telveer]

I stopped receiving OnStar Charge Complete alerts for my 2013 Volt about 4 weeks ago. I have an active OnStar account. After a few days of not receiving alerts, I did the usual app reset and reconfigured my notifications again (the settings persist, so I disabled and enabled them). Nothing worked. So, finally, I called OnStar

Oct 29: First call: I tell the rep that I am not recieving Charge Complete notifications. After verifying my account, the rep asked to uninstall OnStar app and install MyChevrolet app. The lady was like .. "you should not be using the OnStar Remotelink app anymore. It is no longer supported!". OK Madam. OnStar should have removed it from the app store, or sent a notification via email -- I think to myself! So, I uninstalled OnStar RemoteLink and installed MyChevrolet app. After logging in, it showed the same settings that the old app showed for notification settings. She said that should fix the issue. I was not convinced, but she insisted that the issue would be fixed. Having no other option, I thanked her and hung up the phone.

Oct 30: I did not get any charge complete notifications. So, I call OnStar again. Go through all the motions and tell them that I had called earlier, and was asked to install MyChevrolet app to fix the issue but it did not. I told them that I don't have any issue with the app. The issue is that I am not getting notifications when my charge is complete, even though the settings are correct. I also tell them that I am getting Plugin Reminders if my car is not plugged by 10PM. So, at least, that notification is working. The issue is specifically with Charge Complete notifications. This time, the rep has me unset all the settings in the app, and set them up again and save the settings. He says that should fix the issue. I am skeptical, but that is all he has to offer. I ask if they could escalate the issue. Rep says to call again if these steps do not fix the issue.

Oct 30: My car completes charging at 5PM but I do not get a notification. I call OnStar again, in the evening. After going through all the motions, I request them to escalate this to a technician because this is obviously not an issue with the application, or the settings. Rep tries to get me to OnStar website and enable notifications for Diagnostic reports and Dealer Service reports. I politely explain to him that those are not the alerts I am missing. I need Charge Complete notifications. He says he has exhausted all the steps he could perform. I request him to escalate to a Volt tech and he obliges. He says he would, and to expect a call from a tech in 3 to 5 days.

Nov 4: Still not getting any alerts for Charge Complete. No call from their tech. I call OnStar in the evening. After going through all the motions, rep asks me to wait for one more business day for tech to call. Fair, its the 5th business day, but I can wait for one more day!

Nov 7: No call from rep till CoB

Nov 8: Call OnStar in the afternoon. Gave them the full background. I am given the run around between OnStar, GM Connect and OnStar Remotelink teams. I am again asked to log into OnStar and enable notifications. I tell them that I already tried all that, and I was supposed to get a call from their Volt tech because there is a bigger issue. Rep checks the records and says that there are no notes from Volt tech that this case has been picked up by them. I tell that that it was opened on Oct 29, and should have been escalated to the tech at least on Oct 30, or Nov 4th. Nope . no tech picked up the case. She says she will try to expedite the case to a Volt tech and make a "special note". She asked me to wait for 3 to 5 days.

My saga continues ....

Any tips from the pros?

TIA!

 

[jbakerjonathan]

We can be thankful that more adept GM engineering groups designed the hardware and software for the Volt! It seems that OnStar is GM's step-child.

 

[canehdian]

...OnStar should have...sent a notification via email...

They did, or at least I got one. Maybe 2-3 weeks ago?

Tip from a pro at not having onstar texts/myvolt site work for well over a year - give up on it, not worth the headache.

Edit: Email Oct 25th

Edit2: I don't know why it keeps shrinking my attachments to illegible sizes.

Anyways, along the top it says
"The new myChevroletTM mobile app is replacing RemoteLink."
and then says click here to get the new app

 

[Paulacton84]

I ...Any tips from the pros?

TIA!

I wouldn't call myself a pro, but I can tell you that once I decided that charge complete notifications were not a meaningful part of my life, I stopped missing them, and caring about onstar.... I recommend that expect nothing of value in terms of data connectivity to come from onstar, and then you won't waste any more time or be further disappointed. It was a nice idea while it worked back in 2013... but I think they have moved on to newer customers with flashier bling....

 

[Norton]

.. - give up on it, not worth the headache.

.."The new myChevroletTM mobile app is replacing RemoteLink."...

It is if you drive a Spark EV. I like to know when it's topped up and I NEED to know if it got unplugged.

Thanks for this info. I just installed this new app and will see how it does tomorrow.
I haven't had txt msg's from my car in about a month.
I do use the Onstar app's 'Vehicle Status' daily to see the 'charge completed by' time, so it does send some data when asked.
I get a chargepoint app txt msg everyday saying "car is using little power and may be ......" but that is from their networked L2's.

 

[imanjunk1963]

Me too. I stopped getting charge complete alerts some weeks ago. And i am not renewing to pay for a service that we have to tell them their problems when they should be monitoring it. I had a rep call me to renew though and used the trump card oh you wont be getting emergency service if it runs out and not renewed. Never had for the first 30years of my driving life.

 

[Qinsp]

Mine all work, just tested 2 cars. I normally have them off.

Here's what I would do to attempt to troubleshoot:

If I understand it right, you can do bi-directional communications with your car using your cellphone and the GM software.

However, your cellphone does not receive emails from the application indicating the 'charge complete' event.

Is that right?

If so, first send an email from your phone to your phone. Use the target addy that is listed in the webphone application settings.

You need to isolate whether the message is not being sent, or whether the message is sent, but not received.

Does you phone show you Charge Completed? If so, I have a hunch it does try to send the message via the email settings it was told. Then the question would be what is actually wrong with the email settings.

Find a second cellphone, friend or whatnot. Install the app, select the correct vehicle, save the proper Notifications settings.

 

[Prohidium]

I had this issue some time ago. What I did was unset all of the notifications for at least 24 hours. Then, set them back again. That worked for me. I believe that the settings get refreshed at some point during the 24 hour period and if you simply turn the off and the turn them back on minutes later, no refresh will occur on the main server as it will see no change in settings. Can't hurt to try that at least.

 

[Cord]

I would change the title : you are having App problem but after about 5 years of working very well getting the charge texts mine too have been AWOL the last few weeks.

running ios 10.2b2 on my iphone so can't point fingers at apps at this time.
PS the other items on the both apps seem to be fine.

The rounding on tire PSI on the apps is not the same.

 

[Dark_Stang]

It looks like this is affecting many people. If these are text messages that you're receiving and not push notifications through the app, then it isn't an application problem. Something on OnStar's side is failing. Maybe the service they're using to push out the SMS messages isn't working and they haven't noticed yet. Or maybe they moved databases and forgot to update a connection somewhere. Or maybe somebody at OnStar forgot to pay a bill and it got shut down.

 

[Norton]

"The new myChevrolet mobile app is replacing RemoteLink."

Well I installed the 'new' myChevrolet mobile app yesterday.
(It has a similar look and feel to the Onstart RemoteLink app.)
I used it this morning to see 'charge complete time', works geat.
It has a few more features than the Onstar app.

I have the notifications on both set to txt me when 'Charge Complete' and neither did it today.

I just got my Chargpoint txt msg saying my Spark EV is 'drawing very little power,,,,,'.

So, still no notifications the way I used to get them daily....

 

[Steverino]

I concluded about 5 years ago that OnStar is basically tuned for emergency calls during an accident. Anything else is just not their strong suit. For website and apps they are NoStar. They are not alone I think. With the exception of Tesla, when it comes to apps this type of connectivity and user experience may be most car companies greatest weakness.

I essentially ignore the whole car app game and am blissfully happy as a result. I suspect I'm in the minority and YMMV. I may look into it again with the Bolt EV, but NoStar's apps just seem like an exercise in frustration.

 

[Carl S]

I also have stopped receiving charge complete text and email messages, and did not receive my October diagnostic report. Time to call and have OnStar do a refresh again. Seems to happen every year or so. I've had no change in my email or phone number.

 

[Dutch]

Here's what worked for me

• Go to the OnStar webpage and log in to your account.
• At the top, under "account" go to "change phone numbers"
• If the "main" or "home" phone number is blank, make that one the phone you want to receive notifications to
• Put the same number in under mobile

mine then started working again.

 

[Loboc]

My last 'charge complete' SMS notification was on 10/18. Haven't really missed them, but, it is annoying that something I expect to work is not working. I think this coincided with an update to iOS, but, unsure about that.

From the posts above, it seems that an actual change is needed within the data for it to start working again. Such as changing the phone number. Merely flipping the notification off then on doesn't seem to work. (Yes, I saw that pun!)

I am using myCadillac version of the app. BTW, in iOS, when loading a new app, you need to explicitly give it permission to receive alerts.

 

[OnStar Advisor]

I stopped receiving OnStar Charge Complete alerts for my 2013 Volt about 4 weeks ago. I have an active OnStar account. After a few days of not receiving alerts, I did the usual app reset and reconfigured my notifications again (the settings persist, so I disabled and enabled them). Nothing worked. So, finally, I called OnStar

Oct 29: First call: I tell the rep that I am not recieving Charge Complete notifications. After verifying my account, the rep asked to uninstall OnStar app and install MyChevrolet app. The lady was like .. "you should not be using the OnStar Remotelink app anymore. It is no longer supported!". OK Madam. OnStar should have removed it from the app store, or sent a notification via email -- I think to myself! So, I uninstalled OnStar RemoteLink and installed MyChevrolet app. After logging in, it showed the same settings that the old app showed for notification settings. She said that should fix the issue. I was not convinced, but she insisted that the issue would be fixed. Having no other option, I thanked her and hung up the phone.

Oct 30: I did not get any charge complete notifications. So, I call OnStar again. Go through all the motions and tell them that I had called earlier, and was asked to install MyChevrolet app to fix the issue but it did not. I told them that I don't have any issue with the app. The issue is that I am not getting notifications when my charge is complete, even though the settings are correct. I also tell them that I am getting Plugin Reminders if my car is not plugged by 10PM. So, at least, that notification is working. The issue is specifically with Charge Complete notifications. This time, the rep has me unset all the settings in the app, and set them up again and save the settings. He says that should fix the issue. I am skeptical, but that is all he has to offer. I ask if they could escalate the issue. Rep says to call again if these steps do not fix the issue.

Oct 30: My car completes charging at 5PM but I do not get a notification. I call OnStar again, in the evening. After going through all the motions, I request them to escalate this to a technician because this is obviously not an issue with the application, or the settings. Rep tries to get me to OnStar website and enable notifications for Diagnostic reports and Dealer Service reports. I politely explain to him that those are not the alerts I am missing. I need Charge Complete notifications. He says he has exhausted all the steps he could perform. I request him to escalate to a Volt tech and he obliges. He tells me to except a call in 3 to 5 days.

Nov 4: Still not getting any alerts for Charge Complete. No call from their tech. I call OnStar in the evening. After going through all the motions, rep asks me to wait for one more business day for tech to call. Fair, its the 5th business day, but I can wait for one more day!

Nov 7: No call from rep till CoB

Nov 8: Call OnStar in the afternoon. Gave them the full background. I am given the run around between OnStar, GM Connect and OnStar Remotelink teams. I am again asked to log into OnStar and enable notifications. I tell them that I already tried all that, and I was supposed to get a call from their Volt tech because there is a bigger issue. Rep checks the records and says that there are no notes from Volt tech that this case has been picked up by them. I tell that that it was opened on Oct 29, and should have been escalated to the tech at least on Oct 30, or Nov 4th. Nope . no tech picked up the case. She says she will try to expedite the case to a Volt tech and make a "special note". She asked me to wait for 3 to 5 days.

My saga continues ....

Any tips from the pros?

TIA!

Hi telveer,

I really am very sorry to hear about the obstacles you’ve encountered when trying to get your Volt notifications back up and running. I’d like to get some of my internal teams involved in your case to help get this situation resolved appropriately.

Please send an email to [email protected] with your account number so we can assist further.

Amber G.
OnStar Customer Care

 

[canehdian]

Well I installed the 'new' myChevrolet mobile app yesterday.
(It has a similar look and feel to the Onstart RemoteLink app.)
I used it this morning to see 'charge complete time', works geat.
It has a few more features than the Onstar app.

I have the notifications on both set to txt me when 'Charge Complete' and neither did it today.

I just got my Chargpoint txt msg saying my Spark EV is 'drawing very little power,,,,,'.

So, still no notifications the way I used to get them daily....

The app itself is nothing more than a settings changer.
The texts are sent by onstar central servers. There is nothing you can fix on your end, except (if lucky) the suggestions mentioned here might reset your server profile.
But the fundamental issues are upstream of you.

This is also why it works to give you live connected stats - that is the actual app sending a request via onstar to wake the car and get data at that moment.
When your texts aren't coming through, that's a problem between either a) your car waking up to tell onstar "I'm done!" or b) onstar's server receiving "I'm done!" and relaying a text to you.
Your phone is not involved in either of those steps.

In my case, the texts work sporadically, but they're at entirely wrong times because the new module they gave me does not wake to transmit data when it should. It just comes through whenever the car wakes on its own or is turned on to drive.

 

[Cord]

are people seeing the same problem with disconnect of the charger cable text/mail messages while charging ?

I can test mine later tonight

 

[Norton]

.... I’d like to get some of my internal teams involved in your case to help get this situation resolved appropriately.

Please send an email to [email protected] with your account number so we can assist further.

Amber G.
OnStar Customer Care

Amber,
What about me?
I own a Chevy BEV, a Spark EV. I NEED these notifications.
It's not like owning a Volt where it's nice to know my Car has been unplugged and Charge complete.

...
When your texts aren't coming through, that's a problem between either a) your car waking up to tell onstar "I'm done!" or b) onstar's server receiving "I'm done!" and relaying a text to you.
Your phone is not involved in either of those steps....

Cane,
Thanks. I know about this chain of communication. It's an Onstar issue. And it's MY PROBLEM.
It all worked fine until just recently.
Thanks to Chargepoint and the networked L2's that I use daily, I still get txt msgs from their service for 'Unplugged' and 'Charge Complete'.

Amber, are you aware of this chain of communication that Onstar uses?

 

[flyingsherpa]

No texts for me for about a month earlier. I didn't update iOS so I know it's not that.

I gotta say, whenever I called OnStar from my car, they were always super nice and polite. They helped me find a restaurant I couldn't remember the name of once, which was awesome. But the website doesn't work properly about half the time, the text notifications mess up every month or so, the kWh tracking on their website is often off by 40% (vs my kill-a-watt)... the service is overall a joke. They sounded sad when I cancelled the paying service after my 3 free years... well, maybe if your stuff worked at reliably, I would consider it. I am glad they gave us more free years of the simple plan that allows remote start (when it works).