[phatline]

Ordered a new Draw-Tite 24947 hitch for my 2018 Volt. It arrived yesterday, to my surprise, with no box. It was just wrapped in a few skimpy pieces of cardboard and a lot of poly-wrap. I've ordered a lot of things online in my life, and never seen anything like this!

It seems to have survived in square shape, but there is paint damage in several places. None of those places would actually show, but the bare metal is exposed and will be prone to rusting. I'm inclined to think this is a non-issue in terms of service life, but it just irks me. Especially coming on top of the fact that I waited 3 full weeks for this to arrive.

Would you accept this? Should I try to return it? I was counting on having this for a trip this weekend and there's no time to get a replacement.

 

[jcanoe]

You could contact the company and see what they are willing to do for you as far as sending a replacement via overnight express shipping.

As long as the hitch is not damaged (other than the paint) you might want to use it for your upcoming trip and if there is a problem you discover while using the hitch then you could return it for an exchange. A quick shot of spray paint from a can of Rust-Oleum will cover up the missing paint. The hitch is going eventually lose some paint from use anyway.

 

[kk07]

As long as it is not damaged physically, I guess I'd give it a try. Was that shipped from oversea? 3 weeks sound like one. Or the prep took 2 weeks and 1 week of actual ship time?

 

[FI Spyder]

I agree but would use something more durable. I would sand it to create some mechanical surface holding power, paint the exposed portion or complete part with a small can of POR-15, then while still tacky spray paint it with at least 3 coats of caliper, wheel or engine paint.

 

[Don M]

I would keep it. I've had things shipped in boxes that arrived in worse shape . . . . and when the box is mutilated, usually the small parts are missing as well. I would say they did at least as good a job getting it to you as if it had come in a box

Don

 

[emartin00]

Hit it with a little spray paint and call it good. My Curt hitch showed up technically in a box, but it may as well have not had one. Large heavy objects like that don't do well in cardboard. But their are strong enough that they can be banged around without any serious damage.

 

[emg77]

I'd contact them and see if they will refund part of the purchase price (it's going to cost them 2 ways of shipping to return it and send you a new one, plus having to sell the damaged one), so factor that into the amount you want to ask for. Then hit it with some touch up paint. The paint on them is never that good and it always starts rusting around the receiver anyway.

 

[Chrisby18951]

Ordered a new Draw-Tite 24947 hitch for my 2018 Volt. It arrived yesterday, to my surprise, with no box. It was just wrapped in a few skimpy pieces of cardboard and a lot of poly-wrap. I've ordered a lot of things online in my life, and never seen anything like this!

It seems to have survived in square shape, but there is paint damage in several places. None of those places would actually show, but the bare metal is exposed and will be prone to rusting. I'm inclined to think this is a non-issue in terms of service life, but it just irks me. Especially coming on top of the fact that I waited 3 full weeks for this to arrive.

Would you accept this? Should I try to return it? I was counting on having this for a trip this weekend and there's no time to get a replacement.

View attachment 154933 View attachment 154931 View attachment 154935

That’s how my Curt hitch came for my fiancé’s Trax, I’d just hit it with some spray paint and use it.


Sent from my iPhone using Tapatalk

 

[phatline]

Thanks for the input and suggestions, everyone! I'll install it tomorrow. Assuming it goes on with no problems, then I'll keep it.

I'm still amazed that the shipping company would accept something like this. It's sharp and heavy and could damage other packages in transit.

 

[OoPEZoO]

another vote for the spray paint and call it a day. I've thought about ordering one of these, would love an update on how the install goes for you.