I purchased my Bolt long-distance from Rydell, and it went off without a hitch....except for some confusion about GM card earnings redemption. Looking back at it now, I think that I was actually not eligible to use my GM card earnings at the time (perhaps the Bolt was not officially eligible yet), but they told me that they would honor the redemption via an issued check instead of a rebate. I was like whatever, that's fine.
After I took delivery and inquired about the check they still owed me, they started giving me some talk about how GM was not letting them redeem the earnings, blah blah blah. I was like "OK, I don't really care what GM says, just give me my check like you promised me".
After a little more back and forth that went nowhere, I basically told them I am going to nuke you guys on the Customer Satisfaction survey I have sitting in my inbox right now unless you cut me my promised check. I had the sales rep literally writing me a check from his personal bank account, but later the dealership issued a formal check to me.
So in the event Rydell does not issue you your promised check, just pull the pin on the Customer Satisfaction survey grenade and they should bend over QUICK. I don't think it'll reach that point, but just in case, don't submit that survey until you are TRULY satisfied.
After I took delivery and inquired about the check they still owed me, they started giving me some talk about how GM was not letting them redeem the earnings, blah blah blah. I was like "OK, I don't really care what GM says, just give me my check like you promised me".
After a little more back and forth that went nowhere, I basically told them I am going to nuke you guys on the Customer Satisfaction survey I have sitting in my inbox right now unless you cut me my promised check. I had the sales rep literally writing me a check from his personal bank account, but later the dealership issued a formal check to me.
So in the event Rydell does not issue you your promised check, just pull the pin on the Customer Satisfaction survey grenade and they should bend over QUICK. I don't think it'll reach that point, but just in case, don't submit that survey until you are TRULY satisfied.