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Discussion Starter · #1 ·
Requiring a monthly fee for Onstar to use a simple RemoteLink app is truly a gouge to the customer. Just ridiculous and not appreciated. Would recommend that decision be seriously reconsidered.
 

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Discussion Starter · #2 ·
Requiring Onstar for RemoteLink app??

Requiring a monthly fee for Onstar to use a simple RemoteLink app is truly a gouge to the customer. Just ridiculous and not appreciated. Would recommend that decision be seriously reconsidered.
 

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Requiring a monthly fee for Onstar to use a simple RemoteLink app is truly a gouge to the customer. Just ridiculous and not appreciated. Would recommend that decision be seriously reconsidered.
Well, you do get 5 years of the basic OnStar when you buy the car (or 3 if used). Do you want it in perpetuity?
 

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5 Years?? I have a 2017 Premier and OnStar has already contacted me advising that my free subscription (Guidance), expires in March. Do I have free basic service after that?? Just wondering.....
 

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Sign up for onstar basic, it should be free.

You have to understand that the App talks to a cellular modem (phone) that is built into the car, so GM has to pay for service for that to be enabled.

They give it free for a long time on Volts, probably for data collection reasons (they pull usage info from the car).
 

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5 Years?? I have a 2017 Premier and OnStar has already contacted me advising that my free subscription (Guidance), expires in March. Do I have free basic service after that?? Just wondering.....
Yes, you have basic for 5 years.
 

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5 Years?? I have a 2017 Premier and OnStar has already contacted me advising that my free subscription (Guidance), expires in March. Do I have free basic service after that?? Just wondering.....
Yes, they give you everything for free for a few months to get you hooked. I am not sure if you have to sin up for the basic, or if switch happens automatically. On my used Volt, when I activated my 3 year basic plan it was the full plan for a month or so, now I just have basic App controls (key fob).

I told them I wouldn't pay as much for a service I rarely use than I do to operate the car (about $30/mo)
 

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New Volts get 3 or 5 years onstar free. Not sure if it is the same for 2017 but someone that has it will know.

RemoteLink app is discontinued. MyChevrolet app is the replacement.

Even if Onstar free runs out the basic function is still available for free that allows the KeyFob apps to use on your devices.
 

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Requiring a monthly fee for Onstar to use a simple RemoteLink app is truly a gouge to the customer. Just ridiculous and not appreciated. Would recommend that decision be seriously reconsidered.
It is free for this functionality, you're not being gouged.

5 Years?? I have a 2017 Premier and OnStar has already contacted me advising that my free subscription (Guidance), expires in March. Do I have free basic service after that?? Just wondering.....
Basic Guidance plan is for 3 years, per the Chevrolet website. See below. Only thing that runs out in 3 months is the Wifi/4G LTE I think.

New Volts get 3 or 5 years onstar free. Not sure if it is the same for 2017 but someone that has it will know.
Per Chevrolet's Volt website:

The standard OnStar Basic Plan† keeps you connected for five years and includes select features of the RemoteLink mobile app as well as limited OnStar services, like Advanced Diagnostics† and dealer Maintenance Notification to help you schedule service.
  • Remotely start your vehicle, lock/unlock your doors, honk your horn and flash your lights.
  • Send destinations to your Chevrolet MyLink navigation screen
...
3 years of the OnStar Guidance Plan† (Shown under the "Chevrolet Complete Care" on the Volt's webpage)
So to the OP, after your 3 months of free Onstar "everything" runs out, you still get the OnStar Guidance plan for 3 years, and the basic service free for 5 years that lets you do all the key fob functions from your phone with RemoteLink/MyChevrolet.

Pretty sure the stuff that runs out after 3 months is the Wifi and 4G LTE, for example.
 

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Discussion Starter · #10 ·
Yes, you have basic for 5 years.
No. It's three years. Just got off the phone with OnStar and they told me my newly bought model 2014 service is expired. No RemoteLink access unless I pay for at least the basic at $20/mo! Seriously? $20/mo for a basic app? Unbelievable gouge.
 

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Discussion Starter · #11 ·
It is free for this functionality, you're not being gouged.



Basic Guidance plan is for 3 years, per the Chevrolet website. See below. Only thing that runs out in 3 months is the Wifi/4G LTE I think.



Per Chevrolet's Volt website:



So to the OP, after your 3 months of free Onstar "everything" runs out, you still get the OnStar Guidance plan for 3 years, and the basic service free for 5 years that lets you do all the key fob functions from your phone with RemoteLink/MyChevrolet.

Pretty sure the stuff that runs out after 3 months is the Wifi and 4G LTE, for example.
Yes. "Keyfob" functions are lock/unlock. No data, no charge status, etc. Lock/unlock....great.
 

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Requiring a monthly fee for Onstar to use a simple RemoteLink app is truly a gouge to the customer. Just ridiculous and not appreciated. Would recommend that decision be seriously reconsidered.
OnStar provides a service, that service costs money. If you would like to use the service, feel free to pay for the service. Not sure what the issue is here?

Do you provide your services for free runway1?
 

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Discussion Starter · #13 ·
It is free for this functionality, you're not being gouged.



Basic Guidance plan is for 3 years, per the Chevrolet website. See below. Only thing that runs out in 3 months is the Wifi/4G LTE I think.



Per Chevrolet's Volt website:



So to the OP, after your 3 months of free Onstar "everything" runs out, you still get the OnStar Guidance plan for 3 years, and the basic service free for 5 years that lets you do all the key fob functions from your phone with RemoteLink/MyChevrolet.

Pretty sure the stuff that runs out after 3 months is the Wifi and 4G LTE, for example.
"The standard OnStar Basic Plan† keeps you connected for five years" .....Yes, for a monthly fee. Just got that from the OnStar rep
 

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Yes. "Keyfob" functions are lock/unlock. No data, no charge status, etc. Lock/unlock....great.
You forgot remote start, just like most every other new vehicle out there.
Data and charge status are not basic/free items for anyone on any product, are they?
 

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Discussion Starter · #15 ·
New Volts get 3 or 5 years onstar free. Not sure if it is the same for 2017 but someone that has it will know.

RemoteLink app is discontinued. MyChevrolet app is the replacement.

Even if Onstar free runs out the basic function is still available for free that allows the KeyFob apps to use on your devices.
"MyChevrolet" app is horrible and needed constant restart. The OnStar rep admitted it was very buggy. I went back to RemoteLink. Of course that is currently out without the fee
 

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Discussion Starter · #16 ·
OnStar provides a service, that service costs money. If you would like to use the service, feel free to pay for the service. Not sure what the issue is here?

Do you provide your services for free runway1?
I understand business. I run several. Point is, you have a simple app that's cheaper that throwing in a tank of gas at pickup, yet you're charging an unusual amount. That's gouging. I can understand selling it for ..$20, whatever. But to ask a min of $240/yr for a tool that's near nothing to GM is the definition of a gouge.
 

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Requiring a monthly fee for Onstar to use a simple RemoteLink app is truly a gouge to the customer. Just ridiculous and not appreciated. Would recommend that decision be seriously reconsidered.
Hello runway1,

We can certainly understand the inconvenience associated to monthly expenses. Rest assured, that OnStar offers multiple Plans, so that you can choose the OnStar services which best fit your needs and budget. For more information on our Plans & Pricing, please visit hhtp://www.onstar.com/us/en/plans-pricing.html.

If you have additional questions, or are interested in discussing your Pricing concerns further, please send us a private message.

Philip J.
OnStar Customer Care
 

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Discussion Starter · #18 ·
Thanks, Philip. I think you illustrated my point exactly.

I understand that the "Protection" plan includes other services as well. I would think that GM would offer access to the standalone app for no fee or a one-time reasonable cost.
 

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5 Years?? I have a 2017 Premier and OnStar has already contacted me advising that my free subscription (Guidance), expires in March. Do I have free basic service after that?? Just wondering.....
Hello N8XWB,

Our team would be more than happy to take a look into your account and confirm that you are enrolled in our 5-year, complimentary Basic Plan. To do so, please send us a private message or email us at [email protected] with "ATTN: OnStar" in the subject line. Within this message, please include your contact information and your account number. Thank you and we look forward to hearing from you.

Philip J.
OnStar Customer Care
 

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No. It's three years. Just got off the phone with OnStar and they told me my newly bought model 2014 service is expired. No RemoteLink access unless I pay for at least the basic at $20/mo! Seriously? $20/mo for a basic app? Unbelievable gouge.
Purchasing a '14 you got 3 years of the full suite and an additional 2 of the basic. Take Philip up on his offer to help.
 
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