[Henry_FL]

Press and hold the button under the hatch with the fob near by is how you open it

 

[TripleTrucker]

I've noticed my 2012 takes a second press if car is locked. Haven't tried the press and hold.

 

[ampera_jed]

Are you double pressing (dead locking) the car when you leave it?

 

[oldertwin]

Press and hold the button under the hatch with the fob near by is how you open it

Thats what I have been trying. I hold down the button under the hatch while lifting up. And I will sometimes almost hear a pump kick on and off for about 5 seconds but the hatch still does not open.

 

[oldertwin]

Are you double pressing (dead locking) the car when you leave it?

I just walk away and it locks itself.

 

[canehdian]

Normal function is to unlock/unlatch when you press the button in the handle area, then lift.
I've found on a 2013 it takes a second or two to acknowledge, but on my 2014 it's barely a pause - 1/2sec perhaps.
If it's doing nothing when you press the button there's a problem with the button on the hatch or with the car knowing you (your fob) is there.

 

[Fred_B]

My 2013 opens when I press the hatch button and the doors are locked (key fob in pocket). Check that the battery in the fob is good. If in doubt just put a new battery in. Is it making any noise at all when you press the hatch button? Mine makes a "relay clicking" sort of noise like the doors do when you touch the silver part to unlock them.

 

[viking79]

On my 2012 I just keep pressing the button until it unlocks, 2 or 3 clicks maybe hold for half a second or something? If not, maybe something isn't working right. Maybe replace battery in the fob.

 

[audguy]

Yea, on my '13 that was a sign the keyfob batteries were about to die.

 

[Ztirffritz]

Batteries are cheap

 

[sduck]

Two presses on the button on the rear, then pull, it'll open. Make sure to release the button after the second press before pulling up.

 

[Loboc]

On my 2013, I had to hold the hatch button for a few seconds before it would open when locked. When unlocked it was instant.

 

[Joe67]

My 2013 opens when I press the hatch button and the doors are locked (key fob in pocket). Check that the battery in the fob is good. If in doubt just put a new battery in. Is it making any noise at all when you press the hatch button? Mine makes a "relay clicking" sort of noise like the doors do when you touch the silver part to unlock them.

Same here.
Just press & hold the rear release button, it takes a couple seconds to unlock.
Double & triple pressing is for the impatient

 

[jazzer]

Try changing Fob key battery you will be astounded how far away you can operate the key from and your above will work