[Kraven]

Note, I've chosen to make this poll anonymous so your username won't appear so feel free to answer without your vote being publicly disclosed. Of course you can eliminate anonymity in thread responses.

Many cars have at least a few issues over the time we own them (not including routine maintenance), both in warranty and out of warranty. There are many circumstances and factors that impact your ownership experience with respect to service. A few items to consider include:

Does your dealer honor the warranty fairly or do they look to unreasonably exclude repairs from warranty coverage?

Does your dealer take the appropriate amount of time and number of visits to remedy a problem?

Are you confident your dealer has qualified, trained Volt technicians?

If out of warranty service, do you feel the charges fair?

Do you feel the dealer tries to do more work than necessary to fix a problem or "manufactures" problems that need fixing (do you trust them, feel they are honest/ethical?)

Based on your Volt service experience to date, do you feel you would buy another vehicle from GM?

Does Chevy do a good job of monitoring forums like these and provide meaningful responses?

Would your service experience enhance or deter your possible next purchase of a Chevy Volt?

Understand some of this is subjective (for example, do you feel charges are fair?), subjective is what customer satisfaction is mostly comprised of.

Let's go with a scale of 1 to 10, 1 being the service is terrible by any standards and 10 being close to perfect contentment with the experience. Curious how many responses are accumulated and what the average result will be.

 

[Loboc]

I had very little issues with actual service. Buying/Leasing in the first place was a PITA.

The '13 Volt had the steering 'bump' which was never fixed because they couldn't figure out the problem. Later, I got a bulletin from GM about it, but, I had already decided to buy the ELR at that time.

All other routine service was performed on time and in expected manner. I used two different Chevy dealers for Volt and the Caddy one for ELR. The Cadillac dealer is much better than either Chevy dealer.

 

[AtomicPowered]

In almost 4 years with 3 Volts I have paid for one oil change and 2 tire rotations on the 2013. The dealer oil changes and tire rotations were discounted from normal dealership prices. The 2015 and 2017s are free for 12/24. Other than that I had an odd switch replaced under warranty on the '15.
I really haven't had any service on these cars.

 

[saltsman]

The poll is poorly worded so it doesn't exactly reflect my actual opinion. Hated my purchase experience. Won't buy from that dealer again, but would from a better dealer if i could find one.

 

[Kraven]

This poll has been open for about a week, I thought I'd do a quick summary write up of results thus far beyond the bar graph you can see for yourself:

45 responses

Basically a little better than 3 out of 4 respondents state their dealer service experience is good to excellent. The majority of these folks rate it excellent. You can see there are a few very dissatisfied customers, just under 1 out of 10 rate the experience so badly they wouldn't buy another Chevy (3 cases) or GM product (in one case).

Clearly this is no scientific poll and I'm not sure how it would compare if a similar poll was given to a similar sample size, of say Prius or Tesla owners. I didn't necessarily have expectations for the results, I would say looking at them the results are favorable such that more than half rate the experience excellent and again close to 80% voted good to excellent.

There can always be improvement and I hope GM continues to work in that direction.

 

[turboguy327]

I swore I'd never buy another GM product again after my camaro. The volt made sense and after a few months of thinking I gave it a chance. Before my 2nd month of ownership I regretted it. It's not the car. Car is great, it's the dealers and "customer care". Back to diesel powered ram trucks for me after this car makes sense to sell again.

 

[Delta]

One thing that I don't like is their dealer satisfaction survey. Apparently nothing has changed in 2 decades. I get the "You have to give us a 10 or we fail" thing. If that's true then don't do a scale of 1-10. Do it pass/fail.

 

[khalfyard]

One thing that I don't like is their dealer satisfaction survey. Apparently nothing has changed in 2 decades. I get the "You have to give us a 10 or we fail" thing. If that's true then don't do a scale of 1-10. Do it pass/fail.

It gets even weirder when one part of the buying experience. (I realize we are in a service thread, but since GM sends a similar survey after a new vehicle purchase I'm going to post this here). When one part of the buying experience (the salesperson) is excellent, but another part is horrendous (the skeevy finance guy), somehow me calling out one aspect punishes another person.

Plus, given how everyone fills out survey is different, if you have a scale of 1-5, many people will only give a 5 if things were AMAZING, but GM seems to expect that? Weird.

I don't care too much, as I did get a great car at a fair price, and haven't had to do any service on it yet (6000km / 83% electric), but surely GM knows it has a dealer problem, but can't seem to figure out how to fix it.

 

[PilotAlan]

The volt made sense and after a few months of thinking I gave it a chance. ... Car is great, it's the dealers and "customer care".

Yep. The Volt lured me back to GM (haven't owned a GM since 1986).
I'm going back to Mercedes after this. Not because of the car, but because of the dealer.

I *would* buy an ELR, but the trunk doesn't work for my needs.

 

[Joe67]

10.

2012 Premium - Red

 

[bjrosen]

I've been very happy with both the sales and service at MacMulkin Chevy/Cadillac in Nashua NH. I've been driving Chrysler's for the last 30 years but the dealer that I had used for the last 20 years went away and the Dodge dealer next door who took over their service records was spectacularly incompetent. I tried another Chrysler dealer and they were also incompetent. The experience at MacMulkin is been the polar opposite. They didn't try to sell me extended warranties or undercoating or financing (I always pay cash for cars) when I bought the car. I've had it in for service several times, the recall for the firmware update, and a check engine light for a brake issue that occurred twice (I think it might be a firmware issue or a connector problem (in both cases the engine light came on after riding over rough mountain roads), GM hasn't tracked the problem down but they've seen it on other 2017 Volts). In the case of the hard to diagnose brake problem they let me talk to the Volt tech who was working on he was seemed to know what he was doing, they also shared their communications with GM about the problem, so I really appreciated their openness. After they do any service, even the trivial firmware update, they wash the car which is a nice touch.

 

[G-PA]

My dealer service department has been great. We have a Buick (purchased elsewhere) and the Volt (purchased there), so it is same dealer for both vehicles. Sales department clearly not interested in selling electric vehicles, at least not yet.

 

[Bacardi]

My "shift to park" was a repair they were unfamiliar with so they get a pass on that and a pass on the service adviser telling me three times they're expected it to be ready tomorrow but it wasn't...My issues are as followed:

Called to set up a loaner, tried to steer me out of it "it could be ready tomorrow, do you really need it?"
Showed up to get the loaner, different person but also tried to steer me out of it but I immediately explained I had a reservation...
Twice on the phone I requested they fully charge the car, was promised it would be, it wasn't...
Car was returned with a warning that there was low tire pressure...I asked the service adviser if it's possible to just quickly have air thrown in, he said yes and ultimately it took nearly a half hour...

 

[Kraven]

My "shift to park" was a repair they were unfamiliar with so they get a pass on that and a pass on the service adviser telling me three times they're expected it to be ready tomorrow but it wasn't...My issues are as followed:

Called to set up a loaner, tried to steer me out of it "it could be ready tomorrow, do you really need it?"
Showed up to get the loaner, different person but also tried to steer me out of it but I immediately explained I had a reservation...
Twice on the phone I requested they fully charge the car, was promised it would be, it wasn't...
Car was returned with a warning that there was low tire pressure...I asked the service adviser if it's possible to just quickly have air thrown in, he said yes and ultimately it took nearly a half hour...

Sounds like you were very patient with all that, and accommodating allowing for them to be "unfamiliar" with a product they sell. I get there is some ramp up time to learn, but I'd expect them to ramp up real quick. I wonder how many years this dealership was selling Volts by the service date of your "shift to park" issue?

If you don't mind, which dealership was this? Also, what are you driving now Bacardi? I see "Former" in your sig...

 

[Bacardi]

Sounds like you were very patient with all that, and accommodating allowing for them to be "unfamiliar" with a product they sell. I get there is some ramp up time to learn, but I'd expect them to ramp up real quick. I wonder how many years this dealership was selling Volts by the service date of your "shift to park" issue?

If you don't mind, which dealership was this? Also, what are you driving now Bacardi? I see "Former" in your sig...

I leased my Volt and leased my current ride, an Equinox which was $0 down, $100/mo (once you convert the $700 Costco card into cash at the customer service desk) from Camino Real because I got best price...I used closer dealership for service, Martin Chevy in Torrance CA...For the Volt I requested they waive one months lease payment which they did (I also had documented issues with two OnStar tow trucks being no shows) so I will continue to use Martin for service again...

 

[Billtphotoman]

My Gen 1 had two issues (fluid leak and bad sensor) relatively early in its life. Both required 10+ day stays at the dealer due to only having one Volt trained technician. And this area is *crawling* with Volts. On the plus side they did fix the issues on the first attempt. So, a mixed bag.

 

[Kraven]

My Gen 1 had two issues (fluid leak and bad sensor) relatively early in its life. Both required 10+ day stays at the dealer due to only having one Volt trained technician. And this area is *crawling* with Volts. On the plus side they did fix the issues on the first attempt. So, a mixed bag.

I guess that's part of the price of driving a newer, technologically advanced drivetrain. Hopefully as EREVs and BEVs become more mainstream, the service departments will keep up with the required number of trained techs.

 

[rob]

Divide by zero error!

My Volt has never been to the dealer since I got it. Hopefully it never will. (All maintenance and inspections performed, but in my garage, not theirs.)