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Discussion Starter #1
I have had my SPX Power Xpress for approximately 1 1/2 weeks. I had it professionally installed on its own 30 amp breaker. Up to today, it worked flawlessly. When I plugged in tonight, the charge light in the car turned yellow then went out completely. When I looked at the charger, the power light was green and the status light was solid red. I unplugged the car, started it, reset the charger and tried it again. Same result. I drove down the street to a public 240v charger and plugged in. The car started immediately charging. I went back home and tried again. Same result, solid red light. I cycled the power at the breaker and tried again. No change. I finally ended up using my 110v charger.

Has anyone had a similar experience? If so, what was the remedy? I already miss my 240v charger.
 

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Solid red for the status LED would be an operation fault. Check the operating manual (page 12) for how to try and reset the EVSE. Otherwise you may need to take advantage of your warranty.
 

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What is the Amp setting? It should be at 16A (arrow pointing at 2). Please verify (pop open plug next to status light). I have never seen the red light on my unit. In the table below, your lights indicate "operation fault". After these steps, and nothing works, I would call SPX.



Operating Instructions - Troubleshooting
If there is a charging issue proceed with the following steps. If the issue persists after 3 attempts call SPX for assistance.
1. Verify supply-side power – Green “POWER” indicator light should be on. (If green “POWER” indicator light is off, locate load center/panel and reset breaker)
2. Press the master clear “RESET” button on the EVSE’s front panel to attempt charge-restart.
3. If the red status light remains on, unplug and replug-in the vehicle coupler.
Note: If after these steps the vehicle is still not charging, call SPX.
 

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One leg of a 2 leg 240V wire could be bad. Before calling in the warranty claim, have the electrician double-check their recent work. Could be a matter of infant mortality of the new circuit.
 

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I have had my SPX Power Xpress for approximately 1 1/2 weeks. I had it professionally installed on its own 30 amp breaker. Up to today, it worked flawlessly. When I plugged in tonight, the charge light in the car turned yellow then went out completely. When I looked at the charger, the power light was green and the status light was solid red. I unplugged the car, started it, reset the charger and tried it again. Same result. I drove down the street to a public 240v charger and plugged in. The car started immediately charging. I went back home and tried again. Same result, solid red light. I cycled the power at the breaker and tried again. No change. I finally ended up using my 110v charger.

Has anyone had a similar experience? If so, what was the remedy? I already miss my 240v charger.
Kevin_S,

Sorry to hear that you are experiencing difficulties charging. An SPX Technical Support Agent will be happy to troubleshoot for you. Please call an agent at 877-805-3873, option 4.

Meghan
 

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Discussion Starter #6
Update: I called SPX the following day. The customer service rep told me that he had taken 3 calls already that day for the same problem. He asked that I have the electrician that did the install verify the voltage. He said that if the voltage was good, they would send out a new unit (I actually purchased the unit from Amazon; they had already shipped a new unit).

The electrician came back to my home and checked the voltage/wiring. He said everything checked out ok. When we opened the box that the replacement unit came in we discovered that I had received an updated version of the SPX Power Xpress. This model has an upgraded plug for the car and a 5th option for the amp settings. I am assuming this is a new and improved version. The electrician installed my new charger and I'm back in business. I'll update this post in a couple of weeks and let everyone know how it's going.
 

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Have one too. Glad you got that kind of support. Mine is past the infant failure stage....knock on wood.
 

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Units sold by SPX work for a while. Sometimes they fail inside the warranty, other times just after the warranty expires. My $500 unit died 3 weeks out of the one year warranty. My suggestion, avoid SPX. Buy from a manufacturer who stands by their product with a 3 year warranty that does not require you hire their electricians for an overpriced installation. Hire a local electrician instead.
 
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