[Matrix21]

So here is my story...

On sunday, our charger stopped working, no light whatsoever...

I called my dealer and they said it is under the Voltec warranty, but the Volt technician is on sick leave. They referred me to another dealer.

I called the other one and right off the bat they said it is not under the Voltec warranty and i will have to use my CPO.

I called GM Canada and they said it is under warranty...
So they called the other dealer and explained the situation i presume
At the end, i got a new replacement at no charge.

I created that thread because i searched all over the web and it was 50/50 as if it was under Voltec or not. Some had to pay full price for a replacement...

 

[Detroit80]

My experience has been that some dealers, despite being supposedly Volt certified, have absolutely NO FREAKING CLUE what's actually covered under the Voltec warranty...the dealer I bought my Volt from told me that the Voltec warranty covered the HV battery, and the HV battery ONLY, for 6yrs/80K miles. Absolutely nothing else was covered...I believe this was so they could sell me the GMPP...that covered absolutely none of the electric drive parts...

 

[Matrix21]

My experience has been that some dealers, despite being supposedly Volt certified, have absolutely NO FREAKING CLUE what's actually covered under the Voltec warranty...the dealer I bought my Volt from told me that the Voltec warranty covered the HV battery, and the HV battery ONLY, for 6yrs/80K miles. Absolutely nothing else was covered...I believe this was so they could sell me the GMPP...that covered absolutely none of the electric drive parts...

I got that similar answer from the dealer near my place. Every time a call there, they don't know ****...
So i'm calling them for the portable charger and they didn't know if it was under warranty or not. A few minutes later, the Volt expert told me and i quote "well...if the fuse inside is blown...it must not be under warranty..."

So that was the last straw..i hung up and called other dealerships.

 

[Steverino]

To be clear, you are referring to the EVSE or charge cord. The "charger" is bolted behind the passenger-side front bumper.

 

[Matrix21]

To be clear, you are referring to the EVSE or charge cord. The "charger" is bolted behind the passenger-side front bumper.
View attachment 135753 View attachment 135745

Yes, portable charger 110v.

 

[TSquare]

Yes, portable charger 110v.

What Steverino is trying to tell you is that there is no such thing as a "portable charger" for the Volt. The charger is built into the car. What you are having trouble with is the "EVSE" or "charge cord" not the "charger". It might avoid some confusion with the dealer if you make sure that you use the correct terminology when talking to them. Of course the dealer might also be using the wrong terminology.

 

[Steverino]

What Steverino is trying to tell you is that there is no such thing as a "portable charger" for the Volt. The charger is built into the car. What you are having trouble with is the "EVSE" or "charge cord" not the "charger". It might avoid some confusion with the dealer if you make sure that you use the correct terminology when talking to them. Of course the dealer might also be using the wrong terminology.

Correct. Imagine someone at the dealer because their "left front steering wheel " went flat, their "dashboard headlights" burned out, their "brake water" is low, or an issue with the "rear driver's seat". It's not that they won't be able to puzzle out what your talking about, but it's a better to use the correct terminology.

 

[2015 volt]

This goes along with the Chevrolet salsmen
it is pretty sad that when I bought my 2015 volt premium I had to school the car salesman because he had no clue about the volt
No wonder there isn't many volts sold, because the salesmen aren't motivated enough to sell them