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Parts Delays: I'm never buying another GM

8048 Views 55 Replies 20 Participants Last post by  markml
We've seen many posts along those lines, typically because of justifiable frustration over long wait times for BECM, EGR or other replacement parts.

"GM doesn't care about supporting it's customers", or "we need a class action lawsuit" or similar statements are made.

I've pointed out that GM is not the only auto maker having these issues. The main cause continues to be supply chain issues that started with the Covid disruptions.

The latest news is GM feels your pain. They have almost 95,000 partially completed vehicles in storage waiting for parts. The unsold vehicles amounted to 16% of GM's total sales from April through June. This hit's their stock and bottom line in a bad way. If you think GM doesn't car about the back order mess, you'd be very wrong. They are actively working with suppliers to resolve issues.

Need more proof this is industry-wide, not just GM? Toyota lost sales in the US due to parts supply shortages, falling into 2nd place behind GM.

The chip shortage has vexed automakers across the globe since 2020, forcing many automakers to temporarily close factories and trim production. The shortage has limited the supply of new vehicles on dealer lots in the U.S. to around 1 million, when in normal years it's about 4 million at any given time.
That's not to say we should be happy. No one would be happy having their car unusable or limping along for 3-4 months. I'm saying the grass is no greener with the other auto manufacturers. Blaming GM for something that's global and threatening to never buy another car from GM is understandable but unreasonable.

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Considering there have been thousands(?) of BECM failures, it seems like the opportunity to refurbish them is high.
Yes, it sounds like a good opportunity for those that claim to be BECM refurbishers. My guess is either it's not a simple fix (high skill + expensive equipment), not profitable at the price people would be willing to pay, or few expect the supply issue to last long enough to invest in setting up a refurbishing line. If the backlog for the OEM parts starts shortening, your new business investment could be wiped out.

This thread is not focused on BECM's but repair parts in general. Toyota is having issues with wheels falling off some cars. Repair parts can be backlogged. Now we are talking about someone setting up some kind of 3rd party fix? Probably not. Legal liability at a minimum would be an issue. Could be warranty related items as well for connected parts/systems. I've seen dealers refuse to work on a car until the mods/non-oem parts are removed and replaced with OEM for example. "My engine is running rough. Well, you have someone else's manifold on it. Replace it with an OEM and then we will take a look", that sort of thing. Won't stop them from working on the radio, tail lights, etc., but the gas engine? Yup.
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Bad solder joints were a 70s thing in the automotive world.
Yes. And as a result many of the boards used in automotive computers are encapsulated in resin to make them less prone to vibration. Yet another reason why most boards aren't repairable down to component level.
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I have been doing component-level electronic repairs for the past 50 years. I have an educated hunch at which type of component(s) are going bad in the BECM. I would love to get my hands on one to see if I could repair it. If I can fix one, I could probably fix nearly all of them.
Given the number of complaints here, I'd expect you'd be overwhelmed with offers.
Beats me. Not a big enough market? Who would setup, staff and operate the refurb line? Seems like the company that makes to part would be in the best position to refurbish. If they are having a hard time delivering the new parts, I suspect there could be similar issues with getting and refurbishing and shipping old parts. I would not be surprised if there would be a shorter warranty on the refurb parts as well. Who pays to replace the part when it dies in 90 days, you right?
Sounds to me like the Smartphone MFRs, John Deere, and everybody else making this electronic stuff. I'm thinking, there would be a market for rehab products if they had the right to repair. Apparently, GM doesn't publish the schematics? I'm not convinced that part of the blame may be on GM for rushing to the all EV market.
Yes, it sounds like a good opportunity for those that claim to be BECM refurbishers. My guess is either it's not a simple fix (high skill + expensive equipment), not profitable at the price people would be willing to pay, or few expect the supply issue to last long enough to invest in setting up a refurbishing line. If the backlog for the OEM parts starts shortening, your new business investment could be wiped out.

This thread is not focused on BECM's but repair parts in general. Toyota is having issues with wheels falling off some cars. Repair parts can be backlogged. Now we are talking about someone setting up some kind of 3rd party fix? Probably not. Legal liability at a minimum would be an issue. Could be warranty related items as well for connected parts/systems. I've seen dealers refuse to work on a car until the mods/non-oem parts are removed and replaced with OEM for example. "My engine is running rough. Well, you have someone else's manifold on it. Replace it with an OEM and then we will take a look", that sort of thing. Won't stop them from working on the radio, tail lights, etc., but the gas engine? Yup.
If anyone has a BECM that has failed and wants it repaired, please let me know and we can arrange to have it sent to me for inspection. If it cannot be repaired I will return it in the same condition at my expense. If it can be repaired, I will do the first one at no charge.
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Third party and aftermarket repair of components increases the supply of available units. Therefore discussing this is very much germane to the OPs topical post. The more OEMs intentionally or accidentally impair repairability, the worse the customer choice and experience is going to be. People notice the brands with 10, 20, 30 test old vehicles still on the road, and it's good PR for that brand. Intentional obsolescence, poor repair options and experiences have already kept my money from going to more than one famous EV brand.

@bobroth4433 , that is a fantastic offer, and I hope you can make it a profitable endeavor too! I'll be watching this space to see how that develops...
If anyone has a BECM that has failed and wants it repaired, please let me know and we can arrange to have it sent to me for inspection. If it cannot be repaired I will return it in the same condition at my expense. If it can be repaired, I will do the first one at no charge.
I moved your original post to start a new thread specific to the BECM part repair/refurbish rather than having it buried in this one.

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I moved your original post to start a new thread specific to the BECM part repair/refurbish rather than having it buried in this one.

I moved your original post to start a new thread specific to the BECM part repair/refurbish rather than having it buried in this one.

Thank you.
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or you could be gm and have 100000 new vehicle sitting having missing modules
I’m not buying it. GM sold over 500,000 vehicles last quarter. I waited over 15 weeks for my BECM replacement. They are absolutely prioritizing building new vehicles over servicing existing vehicles. Don’t make excuses for them for their poor customer support, it is what it is.
I’m not buying it. GM sold over 500,000 vehicles last quarter. I waited over 15 weeks for my BECM replacement. They are absolutely prioritizing building new vehicles over servicing existing vehicles. Don’t make excuses for them for their poor customer support, it is what it is.
No way they can chew gum and walk at the same time. They can't build new vehicles AND have dealers repair cars. When a 2018 Volt needs repair at the dealer, GM must shut down the 2022 global production of GMC, Chevy, Cadillac, and Buick. :)

But seriously, are you saying that a Gen 2 Volt's BECM is the same as a 2022 Silverado's? Maybe they are, I don't know, but do you have anything that shows that to be the case? Also, do you know if it's even the same supplier? GM may have more than one source and it may vary by year and model.
No way they can chew gum and walk at the same time. They can't build new vehicles AND have dealers repair cars. When a 2018 Volt needs repair at the dealer, GM must shut down the 2022 global production of GMC, Chevy, Cadillac, and Buick. :)

But seriously, are you saying that a Gen 2 Volt's BECM is the same as a 2022 Silverado's? Maybe they are, I don't know, but do you have anything that shows that to be the case? Also, do you know if it's even the same supplier? GM may have more than one source and it may vary by year and model.
22 silverado would not need a battery energy control module
wow
ever tryed to buy a main electrical distribution system these days
heard 2 year lead time now
a few big electrical contractors that i know are in trouble over this
ever tryed to get helium these days
waited 9 months for a cam shaft
probably gm fault as well :)
Well, there is a Silverado EV coming soon.

I say GM is hoarding BECM's and they are the same ones a 6 year old Volt uses. I base this on zero evidence of course... ;)
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I've traded my potential BECM issue for a new Bolt EUV and it has a defective transmission module. Meanwhile I'm driving a rental Toyota Corolla. I didn't know they were so loud and so cheaply made inside. At least they're reliable I guess. :rolleyes:
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If anyone has a BECM that has failed and wants it repaired, please let me know and we can arrange to have it sent to me for inspection. If it cannot be repaired I will return it in the same condition at my expense. If it can be repaired, I will do the first one at no charge.
I have a bad BECM and it's out of warranty. I will like you to have a look at it. Please contact me through [email protected]. Thank you.
looks like the boys have found a bad solder joint on one of the opto couplers
looks like the boys have found a bad solder joint on one of the opto couplers
Who be da boys?
My built in navigation map SD card is corrupted all of a sudden and its own reader can't read it. This is not acceptable for a 3 months old $40K car.
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