[canehdian]

Thanks for the heads up.
I suspect they'll be doing rural areas and smaller towns first, and those in large urban areas last, as the latter are likely to still have 2G service for a couple years yet.
I would hope they get everyone done by the end of this year, though.

Haven't been in for the evap yet. When I hear OnStar is ready for me, I'll have dealer order parts and get both done at once.

 

[MrDuck85]

My Evap recall took about 2 hours. I asked the service advisor if they dropped the tank, he didn't know.

Rachel at OnStar told me that OnStar had to order the parts, not the dealer. The email this morning said that the "offer" is only good to the end of next year (2016).

 

[Rampage_Rick]

I too received the email on Tuesday, however I'm still stuck on Step 1 (accept the OnStar Terms & Conditions)

I guess sometime in the past two months they've updated the website login so it won't accept underscores. (I've been told they're in the process of switching to email-based usernames) I can still use RemoteLink and authorize VoltStats, but no website access. Since I can't log in I can't accept the T&C, and they can't change my username until I accept the T&C...

When I phoned back around May 10 they suggested mailing me the new T&C to presumably sign, however what I received in the mail yesterday was a basic one-page form that stated "This letter is to confirm the OnStar subscription for Rick..." Nothing to sign, no help of any kind. Called again today and they promised to FedEx me the new T&C.

Bit of a time crunch as I still believe that Telus is switching off CDMA in BC/AB on July 1st. (not late December as stated in Tuesday's email) Stopped at a Telus store on the way home this evening and they confirmed that June 30th is the last day of CDMA service.

 

[MrDuck85]

Yesterday I received an email saying that my hardware was shipped to my dealer on Tuesday. Hopefully I will have the installation done within a week, and will report back here.

 

[canehdian]

Usernames won't accept underscores.. Want to switch to email address as username... But what if your email address has an underscore? Fail.

Mine doesn't, but seriously. These shouldn't even be issues. Such trivial things that are easily fixed and should never see an end user.

 

[OnStar Advisor]

Hi Rampage_Rick,

We're happy to look further into this on our end and review your account. Just private message us your account number and any additional details and we'll check more into getting you past the Terms and Conditions screen.

Thanks,
Amber N.
OnStar Customer Care

 

[Rampage_Rick]

Oh I'm all good now. They FedEx'd me a new set of documents on June 1st, I received them June 2nd and accepted the terms over the phone that evening. Got my username updated on the 3rd and got the Onstar upgrade ordered as well. It was shipped yesterday and received by the dealer today. I'm booked for my install next Tuesday.

 

[canehdian]

I just received the upgrade email from OnStar, and it was a bit confusing, in that it specified I would need to "upgrade" to a new plan in order to qualify for the hardware upgrade. So I called Rachel at OnStar. She took quite a while to research the proper answer, but in the end she told me the following.

1) Since My OnStar plan doesn't expire until 2017-05-15, the hardware upgrade is free.
2) The existing Directions and Connections plan rolls over to the new Guidance plan once the hardware is upgraded.
3) My pre-purchased phone minutes expired on the 15th, but since the Guidance plan includes 30 voice minutes a month, I will again have voice access after the upgrade. The phone number will change. Data is a separate issue, but I have my BlackBerry for that.
4) She ordered the hardware to be delivered to my dealer within 6-8 days.

All in all, it was a very satisfactory outcome. I just hope that it works out exactly as Rachel explained it to me! The OnStar website still wants me to change plans and upgrade, so I suggest that others also call OnStar directly to sort out their situation. The number is 1-877-935-9717. Have your account number and odometer reading ready.

Got mine ordered today, followed your instructions and went straight to calling.
Website is indeed confusing, makes it seem like you have to pay for more service, even though you still have a valid plan.

 

[Rampage_Rick]

Got mine installed today. WiFi settings appeared in RemoteLink app as soon as I refreshed vehicle data. The box from OnStar had a new VCIM, a new RF splitter, and two cables.

If any US Volts want to attempt the upgrade, here are the part numbers. According to the manual I read, it should be the same module in all Volts 2011-2014. Obviously the dealer must also program everything. (my work order says "Programming code 97A4C")

23230538 - Gen 10 VCIM (onboard WiFi and Bluetooth)
23242479 - Splitter
23310710 - Male to Male Keyed cable
23242477 - Male to Male Universal cable

See install instructions here.

Here's pictures of the new VCIM and the packing slip:

 

[canehdian]

Nice details for Amerifriends.
Googling the part number shows its a generic 'F-module', no way you would have ever known what it was unless you knew already.
About $250.

 

[canehdian]

Got mine ordered today, followed your instructions and went straight to calling.
Website is indeed confusing, makes it seem like you have to pay for more service, even though you still have a valid plan.

Already at the dealer, that was quick.
Scheduled for next week when hopefully the emissions parts are in as well.

 

[MrDuck85]

My LTE upgrade was done this morning. It took the dealer only a couple of hours and included a "pic5920" software update. I checked all my settings after, and most seemed to be intact. The responsiveness of the BlackBerry app is now hugely better - about 10 seconds for a refresh instead of a minute or more.

HOWEVER: when I first called OnStar about this upgrade the rep had told me that my existing 3-year plan would be rolled into the "Guidance" plan, the top one. That plan includes 30 voice minutes per month. Alas, that was not to be. I called OnStar, and after a considerable delay this rep told me that my plan was indeed rolled over to "Guidance", good for the original period (another almost 2 years) BUT that because it's "Free" it does not include the voice minutes. So apparently I have all the features except the phone.

Also, the Hotspot update fails on my BB, so I have no way of knowing how much data I have used or remaining. Maybe that will clear up at some point. I don't plan to pay once my 90 days/3GB are gone. I pay for data on my BB, I don't need yet another monthly plan.

 

[ianjay]

What annoys me is that the 30 monthly minute plan does not seem to roll over. I renewed before my factory plan expired in May and apparently lost the minutes that I had paid for and had always rolled over when adding more minutes. It was over 200 minutes! Thieves! I guess they don't want to keep their customers happy.

 

[canehdian]

What annoys me is that the 30 monthly minute plan does not seem to roll over. I renewed before my factory plan expired in May and apparently lost the minutes that I had paid for and had always rolled over when adding more minutes. It was over 200 minutes! Thieves! I guess they don't want to keep their customers happy.

I'd call in and ask again. The email specifically said your existing minutes will carry over after upgrading to new hardware (and thus new plan)

 

[Rampage_Rick]

One thing I've noticed: My Voltstats hasn't updated since the morning of my upgrade. No error message from Voltstats, but I tried re-authenticating anyways to no avail.

 

[HouseApe]

I too received the email on Tuesday, however I'm still stuck on Step 1 (accept the OnStar Terms & Conditions)

I guess sometime in the past two months they've updated the website login so it won't accept underscores. (I've been told they're in the process of switching to email-based usernames) I can still use RemoteLink and authorize VoltStats, but no website access. Since I can't log in I can't accept the T&C, and they can't change my username until I accept the T&C...

When I phoned back around May 10 they suggested mailing me the new T&C to presumably sign, however what I received in the mail yesterday was a basic one-page form that stated "This letter is to confirm the OnStar subscription for Rick..." Nothing to sign, no help of any kind. Called again today and they promised to FedEx me the new T&C.

Bit of a time crunch as I still believe that Telus is switching off CDMA in BC/AB on July 1st. (not late December as stated in Tuesday's email) Stopped at a Telus store on the way home this evening and they confirmed that June 30th is the last day of CDMA service.

I have not received any email. If CDMA stops on July 1st in BC then I'm screwed.
Just called OnStar and they said I have to wait for the email?

 

[Sly Bob]

Yeah, I'm still waiting too...

When I spoke to OnStar last, a few weeks ago, they said they were going alphabetically to send out the letters but as my last name starts with "B" I guess that's not the case.

 

[HouseApe]

I hope it's not either as mine starts with Y.

 

[pcons]

Try logging into the OnStar website. I didn't get the email either, but logged in today and got a notification pop-up saying my upgrade was ready. Called OnStar and 5 min later everything was ordered. They said it would take about a week to show up at my dealer, and the dealer would contact me when it was in for scheduling the upgrade.

 

[HouseApe]

Try logging into the OnStar website. I didn't get the email either, but logged in today and got a notification pop-up saying my upgrade was ready. Called OnStar and 5 min later everything was ordered. They said it would take about a week to show up at my dealer, and the dealer would contact me when it was in for scheduling the upgrade.

Did you get it right after the log in screen or did you go somewhere on the site?