GM Volt Forum banner

1 - 20 of 49 Posts

·
Registered
Joined
·
623 Posts
Discussion Starter #1
Ok, I've done some searches and it appears that this was (at one time) a big issue, but I didn't find a lot of recent posts.

However, I just recently had the 4G hardware upgrade completed in our 2012 and one of the features I was looking forward to was charge-complete notifications.

However, when I try to toggle any of these features on (including charge-fail notifications, etc) via the iPhone app I get an "Error 900".

Some of the remedies suggested was deleting and reinstalling the app (did that, didn't help), rebooting the phone (same, no joy), and logging out and in again - didn't do anything either.

Is anyone else still having these issues, and for those who might have in the past, what was the solution?
 

·
Registered
Joined
·
45 Posts
Hi, Just got my 2017 2 days ago, and after many calls to Onstar and multiple account resets. I am finally able to get MyChevrolet app on my iPhone to connect and get readings. all works except for the notification, same as you I get an "Error 900". Onstart opened a trouble ticket with their software peeps and they told me they would get back to me within 5 days..
 

·
Registered
Joined
·
3 Posts
I've just ( a week ago) bought a used '14 volt. And I'm getting "unable to retrieve Notification Settings" in the OnStar app, and "System error Please try again later If this issue persists, please contact support for assistance (900)" in the MyChevy app.

I too would like charge notifications.

Any Suggestions from people who dealt with this before?
 

·
Registered
Joined
·
4 Posts
I just purchased this week, and had this issue. After you get error 900, set your notification targets in email and text. I think this is just a poorly handled error that should say "Please set email and phone number first". After I did that and hit save, I could then pick the options on how I wanted to be notified.
 

·
Registered
Joined
·
623 Posts
Discussion Starter #5
I just purchased this week, and had this issue. After you get error 900, set your notification targets in email and text. I think this is just a poorly handled error that should say "Please set email and phone number first". After I did that and hit save, I could then pick the options on how I wanted to be notified.
I've checked everything and it appears to be setup as much as possible. When I go into the notifications page the "Edit Contact Info" button immediately greys out after the Error 900 pops up, so I can't even edit the information despite it (indeed) being blank.
 

·
Registered
Joined
·
45 Posts
I get the same as you Mark. I even tried on my iPad and it's the same. The "edit Contact Info" is not select'able after the (900) error is closed. :-(
 

·
Registered
Joined
·
1 Posts
I had this issue when I first got my car. I think it's just a poorly designed app. After a few days of getting the 900 error, I finally just ignored the error and pressed the Edit Contact Info button anyway. I set my phone number and then toggled the notification on and it worked.
 

·
Registered
Joined
·
623 Posts
Discussion Starter #10
I called OnStar AGAIN today and spoke to a tech person who seemed to have a better grasp on the issue and documented it better. The initial ticket had apparently been kicked back to some in-limbo status where nothing was being remedied.

She resubmitted it again, so back to waiting.

I noticed on a Bolt forum today that Bolt owners are experiencing the exact same issues in the last month or two, so this appears to be something that is more widespread recently.
 

·
Registered
Joined
·
45 Posts
I also had a trouble ticket with onstar, and it had been 7 days with no news from them. I also wrote a review with the problem in the app store app reviews.. they got back to me asking to contact them via e-mail, which I did and explained the problem all over.. got this reply today:

"Hello Reg,

Thank you for following up with this additional information! I was able to locate your tech case (Case #73560452) within our internal system. Please know that we've reached out to our internal resources to make them aware of your outreach. Please expect an update within the next few days. If you have any additional questions or concerns in the meantime, please don't hesitate to let us know!

Best,
Jerel J.
OnStar Customer Care"


Not sure if he means " Please expect an update within the next few days " that there will be an App update or the'll send me and update explanation by e-mail?

will wait.. :)
 

·
Registered
Joined
·
623 Posts
Discussion Starter #12
Yeah, I'm not holding my breath for a quick resolution either, but it was refreshing to have a tech support lady today who actually seemed to understand and appreciate the issue, unlike the first one who seemed rather confused about the whole situation.

At this point a resolution, even if it takes a week or three, would be better than just nothing...which is what the first trouble ticket yielded.
 

·
Registered
Joined
·
2 Posts
Got a call back on this issue last week as I was having the same issue. I was told they are working on a patch to fix this and they should have an app update within a month.
 

·
Registered
Joined
·
49 Posts
I fixed mine by using an android device. Inetalled on android, logged in and went into notifications. got error but was allowed to edit contact info. got another error after editting info, but it saved. closed app the reopened and no more error. logged out of iphone app and then logged back in and error gone.
 

·
Registered
Joined
·
623 Posts
Discussion Starter #15
I fixed mine by using an android device. Inetalled on android, logged in and went into notifications. got error but was allowed to edit contact info. got another error after editting info, but it saved. closed app the reopened and no more error. logged out of iphone app and then logged back in and error gone.
Interesting, thanks - I wondered if this was something specific to the iPhone app. I have a friend with a droid, I'll ask him to borrow it for a bit and will report back if this worked for me as well.
 

·
Registered
Joined
·
45 Posts
Interesting! Thank you for the info, I will look for a new friend with an android!

Hi! Nice to meet you. Can I borrow your phone for a few mins? Yep. That will go well.... hehehehe


Sent from my iPhone using Tapatalk
 

·
Registered
Joined
·
2,966 Posts
I also had a trouble ticket with onstar, and it had been 7 days with no news from them. I also wrote a review with the problem in the app store app reviews.. they got back to me asking to contact them via e-mail, which I did and explained the problem all over.. got this reply today:

"Hello Reg,

Thank you for following up with this additional information! I was able to locate your tech case (Case #73560452) within our internal system. Please know that we've reached out to our internal resources to make them aware of your outreach. Please expect an update within the next few days. If you have any additional questions or concerns in the meantime, please don't hesitate to let us know!

Best,
Jerel J.
OnStar Customer Care"


Not sure if he means " Please expect an update within the next few days " that there will be an App update or the'll send me and update explanation by e-mail?

will wait.. :)
Maybe we should all write this review for the Android and Apple versions of this app. This is either a problem on their servers or a bug in the App. I'm also getting it on my HTC One M9. It also seems to be most prevalent when I'm on Wi-Fi.
 

·
Registered
Joined
·
22 Posts

·
Registered
Joined
·
121 Posts
I've had the same problem and contacted OnStar...they opened up an inquiry , gave a negative review of the app and GM contacted me...opened an inquiry. If they can't clear it up by the time my free OnStar period is over, I guess they'll be losing one more customer.
 

·
Registered
Joined
·
623 Posts
Discussion Starter #20
Between this and the fact that the myVolt website appears to be barely functional (so many features simply don't work) it's not giving me a great impression of OnStar.

GM really needs to get their act together. This error 900 thing appears to plague every GM EV option.
 
1 - 20 of 49 Posts
Top