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You do not need to maintain cellular data, nor a higher-tier level of onstar beyond the free trial for those features. OnStar Basic is included for 5 years and covers use of the App and remote starting.
https://www.onstar.com/us/en/help-support/basic-plan/services-included.html

That said, it would then seem there is something wrong. I'm not aware of any in-vehicle settings that would influence this. The WiFi hotspot does not need to be enabled, and you cannot disable the cell radio. How long have you been without access? The app does occasionaly have downtime. See if you can pull info from the car via web vs mobile:
https://secure.myvolt.com/web/portal/home#
 
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