So.. about 2 weeks ago, here in Salem OR - in typical NW fashion.. it was raining. I stopped into Buffalo Wild Wings to get my wife some boneless wings as requested for dinner (she is pregnant so she gets anything she wants). On pulling away from the restaurant, I drove through a puddle. It wasn't amazingly huge or deep, I didn't really even see it until I was in it. About 3/4 of the way through it though, I started hearing this crazy loud scraping sound. Stopped, backed up, forward creep.. same sound. Ok.. must have picked up a pop can or something? So I hop out, in the rain, get down on the asphalt and look under. I see a twisted mass of metal. By this time 3 or 4 other cars have driven through the puddle as well and are going around me. I was in a major artery in the parking lot so I had to move. I pulled over, slowly, into a parking space where no one was around. Look again, shine a light on it.. turns out it's some sort of shroud or shielding from my car that is still attached at 2 bolt points but is hanging down in such a way that I can't really drive on it. Makes a terrible noise and shakes the car a bit.. vibrates is more accurate.
Here's what I saw: (attachment mgr posted it upside down, sorry)
So, I hit the OnStar button and requested a tow. After a wait (it was a weekend so it took over an hour), the truck came and dragged the car onto the flatbed (I couldn't convince the driver that the Volt had no tow eye in the front under the cover, he took it off to look anyway) and took me and my Volt to the dealership.
It was now about 10pm and I dropped the keys in the night key drop and got a ride home from a friend. Next morning before I could even get to leave for work, they called and said my car was ready to pickup! This was at about 8:30am. Even for such a small job, I consider this stellar. When I signed the paperwork, they hadn't charged me anything and had done a full car inspection, pumped up my tires and washed the car. (I should note I have 44k on the odo and am out of warranty!)
Couple of days later I received a call from a Volt Advisor who just asked some questions about the whole thing, I sent him these same pictures and he thanked me.
Yesterday we got a large UPS delivery at the house and neither my wife or I could remember ordering anything. I opened it up and the first thing I saw was a Volt hat. I first thought that she'd ordered me some Volt stuff for Christmas and forgot, but nope, dug further and found the note and the rest of the goodies. Thanks to the Volt advisor team and Capitol Chevrolet in Salem OR, and to BC Towing also! Made for a pretty great experience even though it was a time suck. I did eat my portion of the wings though while I was waiting for the tow truck, so dinner was good at least!