[DrakeRuns]

I am no longer getting charge status txt notifications.... I have both On Star and myChevrolet apps on my iPhone and both are sync'd in terms of the settings etc. and the only thing I did recently was change the departure time from 7am to 6:30am (txt's seems to have stopped around this time.

I confirmed that the number that previously sent the txt's isn't blocked on the iPhone and I looked in the car and couldn't find a setting that I may have inadvertently tripped.

Anyone had this issue and have any diagnostic tips?

Thanks in advance

 

[drmx]

When did you receive your last txt? I notice I have not received any since Tuesday evening, though I have done several charge cycles since then.

 

[Belgin]

Me too! I rebooted my iphone a couple of times. If I go to the onstar app it works and gives me status of the car. Just no text message saying charge has been completed.

 

[telveer]

Same here. The last notification email I got was on Oct 19, at 4:35AM. I turned notifications on and off several times on my app, and tried both text and email notifications .... No luck. Remote Start did work as late as yesterday evening, so this issue appears to be specific to notifications only.

 

[rhodomel]

I still get emails when my volt is fully charged but no text messages... oh well... doesn't matter. I just look at the app on demand to check the status whenever I wanted.

 

[DrakeRuns]

Last txt was Tuesday at 6:55am, sounds like a systemic issue

 

[telveer]

This appears to be an OnStar system issue. I recommend that all affected users report the issue to OnStar. If enough users report, they will take it seriously. Otherwise, their standard canned response is to re-install the app.

 

[hellsop]

Yeah, OnStar's notification bridge occasionally just stops working for a couple of days, maybe a week sometimes, before it gets poked back into working again. No amount of messing with your phone or settings will help -- it's all on the back end of things in GM's IT department.

 

[Joe67]

When did you receive your last txt? I notice I have not received any since Tuesday evening, though I have done several charge cycles since then.

Same here, last one was October 18th. They come and they go, they'll be back on soon

 

[quirkySquirt]

Ditto. Last one for me was Oct 18th, early morning. Will report to Onstar.

 

[DrakeRuns]

Just spoke to tech support at OnStar. They are aware of the issues and apparently the fix will be pushed out effective 10/25. The fix will be part of an app update with 'new features for electric vehicles'. So, you know, we've got that to look forward to...

 

[JoeReal]

It might be related to this outage:

https://www.cnet.com/news/internet-outage-dyn-ddos-attack-twitter-spotify/

As the internet of things gets deployed more and more, the strength of these attacks could exponentially rise.

 

[hellsop]

It might be related to this outage:

https://www.cnet.com/news/internet-outage-dyn-ddos-attack-twitter-spotify/

As the internet of things gets deployed more and more, the strength of these attacks could exponentially rise.

Nope, that started today (Friday Oct-21), and wouldn't affect anything three days in the past.

 

[quirkySquirt]

Just spoke to tech support at OnStar. They are aware of the issues and apparently the fix will be pushed out effective 10/25. The fix will be part of an app update with 'new features for electric vehicles'. So, you know, we've got that to look forward to...

Huh, I wonder if the app update is in prep of the Bolt coming out...

 

[Jernigan]

I wonder if it is an iOS thing. CarPlay has been boogery ever since I did the 10.0.3 iOS update. Any android users having this same goofiness?

 

[TSquare]

I wonder if it is an iOS thing. CarPlay has been boogery ever since I did the 10.0.3 iOS update. Any android users having this same goofiness?

No, it has already been determined that it is an Onstar problem.

 

[rhodomel]

Nope, that started today (Friday Oct-21), and wouldn't affect anything three days in the past.

Nope. You could also be wrong. The internet attacks could have started a week ago with various targets and the OnStar system was one of them. Only now that the attack was widespread and was announced.

 

[OnStar Advisor]

Hi everyone!

We can completely understand how frustrating this issue has been for everybody. I’d like to take the time to gather some more information and look into this charge status issue further on my end with my internal teams. I want to make sure the app and notifications are functioning properly. To do so, please send an email to [email protected] with your OnStar account numbers.

I can help further from that point.

Amber G.
OnStar Customer Care

 

[HighlanderICT]

I got (email) notifications every day for a long time then they just stopped. I never really bothered too much as they were a bit of a novelty to begin with but by the time they stopped they were just another unnecessary email to be deleted ....

I have re-enabled them a few times after they stopped this way and the way I do it is always the same and always seems to work ... just go into the settings in the (OnStar) app and change something, anything, doesnt matter, then save it ... then go back in and set it back to what you actually want it to do. this seems to refresh the setting and after doing this the emails re-commence.

 

[DrakeRuns]

Hi everyone!

We can completely understand how frustrating this issue has been for everybody. I’d like to take the time to gather some more information and look into this charge status issue further on my end with my internal teams. I want to make sure the app and notifications are functioning properly. To do so, please send an email to [email protected] with your OnStar account numbers.

I can help further from that point.

Amber G.
OnStar Customer Care

Is this legit?