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Discussion Starter #1
Wanted to say hi and that I've been reading up on Volts for the last month. I was super excited when I found the exact color I wanted with a great price attached...

So, I bought a brand new 2017 Kinetic Blue Volt (2 miles on it!) on Monday. It had an electric range of 11 miles on it at the start, and by the time I finished that day I already had 69 miles on the odometer. That night I plugged it in (don't have my stage 2 charger set up yet) and waited a long 13 hours for a full charge.

Tuesday morning I was extremely impressed, my electric range after a full charge showed up as 50, by the time I finished all my errands, the odometer said "100 miles" and my electric range was still 29. Wow, I drove 31 miles and only used up 21 of my electric miles... BEST BUY EVER! I got a little more juice into the car that afternoon before I had to head out that evening for my work commute, which is 27 miles one way. It was a blast! I felt like I had unlocked some achievement using zero gas to make it all the way to work, what a feeling. However, I did realize that on my commute back I'd have to use some gas considering it was 27 miles back and my electric range was sitting at 12.

After work a coworker and I stood right beside the car and he asked questions about it for 45 minutes, I was happy to dispense all my knowledge I had accumulated in the past month. The ride home I watched as every electric mile slowly disappeared and I was still excited knowing that the amount of gas I used would be nothing compared to how it used to be. 3 electric miles left, 2 miles, 1 mile, 0! Suddenly, I felt a small jump in the car and saw the right side of the display light up saying I had 342 miles of gas range.

Bam! The green gauge suddenly goes yellow and the car is slowing down quickly. The message reads "engine propulsion reduced" and all my ranges go to zero. I barely make it off the highway and realize the dealership I bought the car from was just a back road away. All of my excitement begins to fade away. When I pulled into the dealer and turn the car off I see an odometer reading of 139 miles... While waiting for someone to pick me up, I restarted the car to see if I could even drive it and it took around 15 seconds for it to get off the initializing screen, when it finally did, I hear a POP! from under the hood and immediately turn off the car.

This morning the service department is telling me that it seems to be related to the fuel pump wiring or the fuel pump itself. I have read about some others on this forum that have had the same message, but have any of you had a problem with the fuel pump?

I'm really excited to be a Volt owner and look forward to sharing and reading all of our experiences with these amazing cars, I just hope that my problem is a 1 time fix and I never have to look back again.
 

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Unfortunate, hopefully you are back on the road quickly. For other prospective buyers you can start the ICE anytime by popping the hood while the car is "on". May be a good idea to actually see the ICE running for 10 minutes before taking delivery.
 

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Seeing some of these reports. What is going on with the 17s? It's an unmatched technology but seems the revised platform has some QC issues--hopefully to be resolved quickly. Here's hoping you get beyond this little hiccup and quickly back on the road.
 

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I'm always curious about build date, Joiner can you tell us what yours is? Easy to find on the placard between the front and back doors on driver side.
 

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Discussion Starter #5
Kraven, I'll check the build date when I get the car back. The Dealership called me late tonight to tell me that the fuel pump wasn't the issue because they replaced it and the check engine light is still on. I have a feeling that they are going to have a "Voltech" come in to look at it and there's no telling how long this will take.

CaronJeff, that's a pretty cool trick. Unfortunately, I doubt it would've helped my situation as I had driven in gas mode for 58 miles that very first day after the initial 11 electric miles had been used.
 

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Discussion Starter #6
Kraven- The build date on my car is 12/16.

I got it back late yesterday and they informed me it was "wiring to a fuse". The tech took it out several times without a check engine light, so they cancelled the Voltech from coming out and told me my car was good to go! Guess what!? This is not the end of my problems...

On my short drive to work from the dealership, my electric miles seemed to deplete much quicker than they had the other day when I had the pleasure of making my work commute. I thought it was odd, but quickly dismissed it as maybe I'll get more on the way back and its just "reading it wrong". On my drive home, I noticed it seemed like I had to give it just a little more gas than I had before to get moving, and the car was de-accelerating faster than it had before anytime I took my foot off the gas. The car seemed to use more energy according to the display, sometimes as much as 50% if my memory served me correctly!

I decided to take human error out of the equation and turn on my cruise control. It doesn't set! I tried it several times and no luck. I shouted some expletive that I can't quite remember right now. As a thought entered my head about how I know the cruise control worked for me the first day I had the car (the only other day!), I decided to take my left foot, place it under the brake pedal, and apply a very light upward pressure.. Sure enough, the cruise control worked, but only as long as I held the brake pedal up...

Needless to say, the car is back at the shop now.
 

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Kraven- The build date on my car is 12/16.

I got it back late yesterday and they informed me it was "wiring to a fuse". The tech took it out several times without a check engine light, so they cancelled the Voltech from coming out and told me my car was good to go! Guess what!? This is not the end of my problems...

On my short drive to work from the dealership, my electric miles seemed to deplete much quicker than they had the other day when I had the pleasure of making my work commute. I thought it was odd, but quickly dismissed it as maybe I'll get more on the way back and its just "reading it wrong". On my drive home, I noticed it seemed like I had to give it just a little more gas than I had before to get moving, and the car was de-accelerating faster than it had before anytime I took my foot off the gas. The car seemed to use more energy according to the display, sometimes as much as 50% if my memory served me correctly!

I decided to take human error out of the equation and turn on my cruise control. It doesn't set! I tried it several times and no luck. I shouted some expletive that I can't quite remember right now. As a thought entered my head about how I know the cruise control worked for me the first day I had the car (the only other day!), I decided to take my left foot, place it under the brake pedal, and apply a very light upward pressure.. Sure enough, the cruise control worked, but only as long as I held the brake pedal up...

Needless to say, the car is back at the shop now.
You don't have custom floor mats, do you? Others have had issues with floor mats causing the pedals to be pressed slightly. I know you said you already took it to the shop, so you wouldn't be able to check now, but that's something to keep in mind for the future.
 

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Sorry to hear about the problems Joiner. Arcanox has a good suggestion for you to investigate, I think the scenario he is suggesting has happened to at least one other person on the forum in the last few months. Your build date is quite recent, so it's not the battery terminal cable alignment issue.

If you get any diagnostic codes from OnStar or your dealer post them up, there are several knowledgeable people on these boards that might be able to provide better insight knowing those codes.
 

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Discussion Starter #9
Ok, I'll have to get the codes from the dealer when I (hopefully) pick up the car tomorrow.

No custom mats, all original.
 

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Discussion Starter #10
Went to pick up the car today at 2 pm because they said they fixed the problem involving the brake pedal. The car was back in the shop less than 5 minutes later. The service manager took my car out because I wanted him to see exactly what I was talking about. When he pulled back into the service center, he said it did everything exactly as I described. He assured me that his techs had taken it out and it was for sure working before they called me to come up there.

He says maybe it has something to do with the "drive cycle". This is pretty frustrating considering I bought the car last Monday and have only had it 2 days so far. The craziest thing is I haven't had the car back long enough to even see whether or not the check engine light issue is actually resolved from the first time in the shop...
 

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Thank you for keeping us updated. Maybe now with the manager first-hand seeing the issue was not completely resolved things can get checked out carefully. Make it well known time is wasted having you come down for nothing.
 

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Discussion Starter #12 (Edited)
The service department replaced a brake sensor, took the car out 3 times with no issue and let me know yesterday that I could come pick it up. Timing was perfect because my Mom was coming over to watch my 1 year old and I could finally show off the car! Once I arrived at the dealership I made the service manager take a short ride with me (incase something happened they couldn't act like it was me somehow messing up the car). Everything was fine! I dropped the manager off and left extremely happy because I finally got my Volt.

After showing off the car about an hour later, I was finally going to get to make my work commute and drive the car to the point that it would need to switch between electric to gas when the electric range depleted (the original issue my car had gone in for the week before) so I was still a little nervous.

I pulled out of my driveway and immediately went to 25 to make sure the cruise control would work so I could rest assure that my brake problems were over... and it worked! Huge smile! I got on the highway, popped on the cruise control, glanced at my electric miles, which was at 3 now, and braced myself to see what would happen... About 3 seconds later, the car started slowing down and I noticed the damned cruise control turned off! I did the same trick I had the first day I discovered the issue and put my foot under the brake pedal and of course it would stay on as long as I held my foot in that position... not happy.

There is some good news that came out of this. When all the electric miles were exhausted the car swapped over to gas mode with no problem, so at least that issue might be fixed. Although to be fair, it was only been tested once lol.
 

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If it's not easily reproduced or too much hassle to setup so you can bring a tech along for a ride to demonstrate this odd loss of cruise control, perhaps start recording your driving with a cell phone or camcorder mounted somewhere in your car. Good luck on the next dealership visit!
 
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