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Accuracy of MyVolt.com Lifetime Electric and Combined Economy Indicators

  • I have data and they appear accurate.

    Votes: 10 18.5%
  • I have data, but they are not accurate.

    Votes: 9 16.7%
  • I do not have data, just dashes --.

    Votes: 35 64.8%

  • Total voters
    54
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It took several rounds of tech support with OnStar before it was fixed for me.

I was told it is a server side issue.

OnStar was very good at taking care of this after I broke thru the first level of scripted support techs that answer the phone.
 

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My lifetime MPG is OK and looks accurate. I just have dashes for kWh/100 miles readings. I have brought this up to OnStar many times and have seen no correction of the issue.

Question for the Mods: Would this be a good thread for the new OnStar Customer Support area on this forum? If so, do you want to move it?
 

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I think many if not most Volt owners have experienced dissatisfaction with respect to MyVolt.com's unreliability, inaccuracies, and a general lack of data integrity. I know I have and repeated complaints to OnStar and MyVolt Advisor have not resolved this problem; at least not at all in an expeditious manner.

Recently, a few weeks ago, ECOHUB was announced by some GM bigwig which promised to be a belated benefit to VOLT owners using cell phones (Android and iPhone). I have asked MyVolt Advisor when this will be available, but not surprisingly, no information was given. In fact, the "advisors" I spoke with claim they never heard of ECOHUB.

Imho, all MyVolt Advisors should be REQUIRED as part of their job to spend at least one hour per day READING this forum, so they remain up to speed on all things Volt related!
 

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Discussion Starter #6 (Edited)
Imho, all MyVolt Advisors should be REQUIRED as part of their job to spend at least one hour per day READING this forum, so they remain up to speed on all things Volt related!
They have a couple of advisors that read the forum extensively. Considering the few quirks with the Volt, the ever increasing number of new Volt drivers (alright!), and the handful of advisors for all of us, I think they are doing a decent job. Could they know more and communicate better? Yes, we all could :)

I am more concerned with the OnStar telematics and the apparent hesitation on part of GM to resolve the various software issues with OnStar and provide software updates for the Volt.
 

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i have data, but its not correct.

sometimes it show 12 kWhs charged, during a 5 or 10min charge.

like this


10/18/12 at 12:34 PM EDT 10/18/12 at 03:57 PM EDT 3 hours 22 minutes Full 10.82 kW-hrs
10/18/12 at 11:35 AM EDT 10/18/12 at 11:40 AM EDT 0 hours 4 minutes Partial 11.05 kW-hrs
10/17/12 at 09:32 PM EDT 10/17/12 at 11:55 PM EDT 2 hours 23 minutes Full 7.52 kW-hrs
10/17/12 at 06:16 PM EDT 10/17/12 at 06:43 PM EDT 0 hours 26 minutes Partial 1.4 kW-hrs
10/17/12 at 05:34 PM EDT 10/17/12 at 05:35 PM EDT 0 hours 1 minutes Partial 3.12 kW-hrs

and

10/09/12 at 06:56 PM EDT 10/09/12 at 08:06 PM EDT 1 hours 9 minutes Full 3.53 kW-hrs
10/09/12 at 12:45 PM EDT 10/09/12 at 04:08 PM EDT 3 hours 22 minutes Full 10.78 kW-hrs
10/09/12 at 09:33 AM EDT 10/09/12 at 12:17 PM EDT 2 hours 43 minutes Partial 19.28 kW-hrs

and

10/07/12 at 09:36 AM EDT 10/07/12 at 09:45 AM EDT 0 hours 8 minutes Partial 0.47 kW-hrs
10/06/12 at 09:11 PM EDT 10/06/12 at 11:59 PM EDT 2 hours 47 minutes Full 8.79 kW-hrs
10/06/12 at 07:03 PM EDT 10/06/12 at 08:50 PM EDT 1 hours 47 minutes Partial 5.81 kW-hrs
10/05/12 at 08:55 PM EDT 10/05/12 at 09:05 PM EDT 0 hours 9 minutes Full 12.46 kW-hrs
10/05/12 at 04:03 PM EDT 10/05/12 at 07:47 PM EDT 3 hours 44 minutes Full 12.1 kW-hrs
10/05/12 at 03:12 PM EDT 10/05/12 at 03:19 PM EDT 0 hours 7 minutes Partial 0.41
10/05/12 at 11:23 AM EDT 10/05/12 at 11:29 AM EDT 0 hours 5 minutes Partial 0.31
 

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They have a couple of advisors that read the forum extensively. Considering the few quirks with the Volt, the ever increasing number of new Volt drivers (alright!), and the handful of advisors for all of us, I think they are doing a decent job. Could they know more and communicate better? Yes, we all could :)

I am more concerned with the OnStar telematics and the apparent hesitation on part of GM to resolve the various software issues with OnStar and provide software updates for the Volt.
Although I have not had the need to interface with my Volt advisor very much yet, I think she is a great asset and is doing a very nice job. BTW anyone who complains about the Volt advisors should really rethink their stance. I mean how many other vehicle models have dedicated owner advocates at all? I think this is a brilliant move on GM's part!

As for Onstar, this is a paid service so they reallllly need to up their game, especially in the IT area. Hopefully the recent announcement that GM is moving IT support back to the US will aid in this endeavor. With that said, again please keep in mind that although not perfect, at least we have Onstar. What other car makers provide a comparable service? Really, there may be one, I'm just not aware of it.
 

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I too have never seen that data work. It'll display the current charge level and that's about it. No historical data.
 

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I've been going back and forth with onStar forbthe past month about the "--" issue in my lifetime stats, ans similar issues in my monthly diagnostics email. I've been passed between 4 separate onStar folks and no one seems to be able to help... Most don't even know what I'm talking about when I outline the problem. I shudder to think what my call log actually looks like. Each call has resulted in the tech telling me that someone will get back to me in 3 to 5 days. Each time they call me back (if they do) i get passed to someone else, where i have to start completely over describing the problem...and then I'm given the 3-5 days answer again. We'll see how long this lasts...
 

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I've been going back and forth with onStar forbthe past month about the "--" issue in my lifetime stats, ans similar issues in my monthly diagnostics email. I've been passed between 4 separate onStar folks and no one seems to be able to help... Most don't even know what I'm talking about when I outline the problem. I shudder to think what my call log actually looks like. Each call has resulted in the tech telling me that someone will get back to me in 3 to 5 days. Each time they call me back (if they do) i get passed to someone else, where i have to start completely over describing the problem...and then I'm given the 3-5 days answer again. We'll see how long this lasts...
I have been having the same experience.
 

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I just heard back from onStar regarding the problems with Lifetime Efficiency reporting on the myVolt.com site. The official response is the lifetime efficiency stats is unsupported data at this time. It's there, but isn't officially "released" yet, so it's just a placeholder. Why it's on the site when it's known not to work I can't say.
 

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Discussion Starter #13
I get a feeling that what they told you is only partially true. The whole site is freaking unsupported. And to add an insult to injury OnStar killed voltstats.net and now are touting their own idiotic replacement, Volt Driver Challenge, or some such.

Hey OnStar, you want a challenge? How about delivering what you have committed to, fixing the existing myvolt.com and giving access back to voltstats.net?
 

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Hi vdiv,

We are working to improve myvolt.com to be as useful as possible. The lifetime MPGe stored in the Volt is reset during certain service events. This is why it is not currently supported.

The website voltstats.net has been restored as of November 18th.

We are committed to listening to our customers and providing quality customer support and service.

I am sorry for any frustration. If you have any questions, please PM me.

Corbin, OnStar Advisor
Social Media Team

I get a feeling that what they told you is only partially true. The whole site is freaking unsupported. And to add an insult to injury OnStar killed voltstats.net and now are touting their own idiotic replacement, Volt Driver Challenge, or some such.

Hey OnStar, you want a challenge? How about delivering what you have committed to, fixing the existing myvolt.com and giving access back to voltstats.net?
 

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I am more concerned that sometimes the myvolt.com site (AND the Android app) both suddenly can't connect to my 2013 Volt anymore. They work fine for maybe a couple of hours, where I periodically refresh to make sure it's still recharging OK (otherwise I might have to take a trip downstairs to the parking lot to check on it). Then suddenly they lose touch, and can't get the charging status, can't get anything from it. But if I DO take a trip down to check on it, it's still charging just fine, the green light's happily green on the dashboard.
 

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For mine, I've had dashes until today.
The 30-day and lifetime should be the same, as my car has less than 30 days of actual use, but they are not the same.

Edit: although now when i look, i see it only has 2 days of data.
 

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Discussion Starter #17
The lifetime MPGe stored in the Volt is reset during certain service events. This is why it is not currently supported.
I don't buy it. If it is not currently supported then why is it on the website? What else there is also not supported? Also why is it that for some Volts it does work but not for others? If the Volts with the "certain service events" no longer properly report data and you know about them, why aren't they being fixed?

The website voltstats.net has been restored as of November 18th.
Why did you have to interrupt it for over a month in the first place without a prior notice and without an announced plan to bring it back? Why not develop the changes and switch it over without data loss? Why is the tire pressure data no longer available to voltstats.net?

We are committed to listening to our customers and providing quality customer support and service.

I am sorry for any frustration. If you have any questions, please PM me.
Those damn pesky and always unhappy customers. You should start paying us for quality control.

Thanks Corbin!
 

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I was having this problem for the first 3 weeks I had my volt and finally last week it started logging charging data and effirciency and mileage info. It never had a value for the Lifetime kwh/100km tho it had a value for lifetime L/100km.

Then for no reason this morning I got the "unable to update". But not only is it not able to update but it lost the info it had collected. The myvolt website is definitely the biggest source of frustration with my volt. The car itself is awesome!

Even when it collect data values, the precision it reports is pretty useless.

1. L/100km in whole numbers? at this level of efficiency .1 L/100km is a huge change!

2. Rounding kwh charging info 10 1kwh increments. This is 10% of battery capacity. This should be .1kwh at least

3. Tire pressure data only updated once a month. This data should be updated each time it connects to the car to get charging info. Otherwise it's pretty much useless and doesn't need to be on the home page. I had a low pressure alert on last months diagnostic and I saw that annoying orange triangle all month until the most recent diagnostic report.

I am told an update is rolling out to myvolt dec 16th so lets hope this fixes these issues. Otherwise I'd just rather not be teased with this feature that's perpetually broken. Just don't offer it.
 

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i have data, but its not correct.

sometimes it show 12 kWhs charged, during a 5 or 10min charge.

like this


10/18/12 at 12:34 PM EDT 10/18/12 at 03:57 PM EDT 3 hours 22 minutes Full 10.82 kW-hrs
10/18/12 at 11:35 AM EDT 10/18/12 at 11:40 AM EDT 0 hours 4 minutes Partial 11.05 kW-hrs
10/17/12 at 09:32 PM EDT 10/17/12 at 11:55 PM EDT 2 hours 23 minutes Full 7.52 kW-hrs
10/17/12 at 06:16 PM EDT 10/17/12 at 06:43 PM EDT 0 hours 26 minutes Partial 1.4 kW-hrs
10/17/12 at 05:34 PM EDT 10/17/12 at 05:35 PM EDT 0 hours 1 minutes Partial 3.12 kW-hrs

and

10/09/12 at 06:56 PM EDT 10/09/12 at 08:06 PM EDT 1 hours 9 minutes Full 3.53 kW-hrs
10/09/12 at 12:45 PM EDT 10/09/12 at 04:08 PM EDT 3 hours 22 minutes Full 10.78 kW-hrs
10/09/12 at 09:33 AM EDT 10/09/12 at 12:17 PM EDT 2 hours 43 minutes Partial 19.28 kW-hrs

and

10/07/12 at 09:36 AM EDT 10/07/12 at 09:45 AM EDT 0 hours 8 minutes Partial 0.47 kW-hrs
10/06/12 at 09:11 PM EDT 10/06/12 at 11:59 PM EDT 2 hours 47 minutes Full 8.79 kW-hrs
10/06/12 at 07:03 PM EDT 10/06/12 at 08:50 PM EDT 1 hours 47 minutes Partial 5.81 kW-hrs
10/05/12 at 08:55 PM EDT 10/05/12 at 09:05 PM EDT 0 hours 9 minutes Full 12.46 kW-hrs
10/05/12 at 04:03 PM EDT 10/05/12 at 07:47 PM EDT 3 hours 44 minutes Full 12.1 kW-hrs
10/05/12 at 03:12 PM EDT 10/05/12 at 03:19 PM EDT 0 hours 7 minutes Partial 0.41
10/05/12 at 11:23 AM EDT 10/05/12 at 11:29 AM EDT 0 hours 5 minutes Partial 0.31
Yes, exactly this. Several of my pre-conditionings are listed at the same kW-hrs as the main overnight charge.
 

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Hi vdiv,

We are working to improve myvolt.com to be as useful as possible. The lifetime MPGe stored in the Volt is reset during certain service events. This is why it is not currently supported.

The website voltstats.net has been restored as of November 18th.

We are committed to listening to our customers and providing quality customer support and service.

I am sorry for any frustration. If you have any questions, please PM me.

Corbin, OnStar Advisor
Social Media Team
yes, mine stopped working at the end of june. since i last talked with you the emails for charge complete have started working again on the volt but i'm still having the same problems with the suburban, nothing has changed there.
 
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