[Chinatown 888]

Ok guys this is the 2nd time it happens to me in 2 months.

My remote have problem

1st time was in the city. I was able to open the car doors with my remote but it cannot detect it and cannot turn on my car.
Resolution. I changed out the battery and i had to wait for like 5 mins and it works again. Chevy need to do a much better job on this. Its not acceptable for a brand new car remote to malfunction after few months.

2nd time was today. My whole family went hiking in the mountain. after a long day of hiking in the cold i find the same control stop working again when we try to jump back in the car to warm ourself up and go home. This time i cant even open the door. Luckily i was able to open the door with my onstar app but the app wasnt able to turn on the car. The car was many miles from anyone. I had to open up the remote remove the battery reassemble it. again after five minutes the car suddenly started..

I want to ask call GM and ask WTF is wrong with u people!? Is this a joke. I never ever have any remote problem with any crappy car dated back to the 1990s

Anyone have any idea? Now i make sure to bring two remote with me anywhere.

Thanks

 

[TSquare]

1.) Learn how to manually unlock the car and start it with a dead battery in the remote, it's in the manual.
2.) Is it possible that the battery is getting run down while it is in your pocket? Maybe something else in your pocket with the remote is pressing the buttons and running down the battery. The battery in my remotes last well over 2 years.

 

[16513]

Your problem is apparently unique. Don't go blaming GM. And NO,"they DON'T all do that"....

 

[BAZINGA]

Odd, my Volt is 3 months old and is our DD and we have had ZERO issues with fob. Maybe I missed it but I didn't read where you took it to your dealer for a look see and possible replacement.

Good luck.

 

[emartin00]

was the remote exposed to cold temperatures? My fob often fails to work during the winter until it warms up.
Also, next time it stops working, you can put the key in the emergency slot to start the car.

There are always a few people who have problems with a new car. Quality is never 100%. You are the first person to complain of this, so it's clearly an isolated incident, and it only involves the key fob, not the car.

 

[Joe67]

Ok guys this is the 2nd time it happens to me in 2 months.

My remote have problem

1st time was in the city. I was able to open the car doors with my remote but it cannot detect it and cannot turn on my car.
Resolution. I changed out the battery and i had to wait for like 5 mins and it works again. Chevy need to do a much better job on this. Its not acceptable for a brand new car remote to malfunction after few months.

2nd time was today. My whole family went hiking in the mountain. after a long day of hiking in the cold i find the same control stop working again when we try to jump back in the car to warm ourself up and go home. This time i cant even open the door. Luckily i was able to open the door with my onstar app but the app wasnt able to turn on the car. The car was many miles from anyone. I had to open up the remote remove the battery reassemble it. again after five minutes the car suddenly started..

I want to ask call GM and ask WTF is wrong with u people!? Is this a joke. I never ever have any remote problem with any crappy car dated back to the 1990s

Anyone have any idea? Now i make sure to bring two remote with me anywhere.

Thanks

Batteries can be defective, happens quite frequently. Sounds like you are going a little over the top with this, perhaps?

 

[Arcanox]

Probably a cheap button cell battery. Those things are mass produced like nobody's business and are pretty cheap, so they're prone to manufacturing defects. GM doesn't make the batteries; don't blame them for not testing every single button cell battery they ship with a remote.

now, one would expect them to test their LiIon propulsion batteries a little more carefully so that a certain someone doesn't get stranded in Wisconsin, but that's another story

 

[VoltMouse]

Interesting since my wife and I had a very similar issue with our remote just this weekend, and the car/remote are both VERY new (picked up less than 2 weeks ago). We were sitting in the in-law's driveway with the car on, then cycled the car off/on/off because we had forgotten to reset the charge mode. After that, the remote would simply not work - could not press the door button to lock/unlock, presses on the remote itself would not do anything.

Fortunately the doors were still unlocked, so I tried to start the car again - no joy from my lap, but fired right up when placed in the center console pocket. Shut down, removed the remote from the pocket and no response again. Since it was late, I tried opening the remote to check for corrosion/issues with the battery. No visible issues, and when I re-assembled the remote all worked fine. Same issue occurred the next day, and the same open/close of the remote fixed the problem.

That day I replaced the battery in the remote and no issues so far (but it has only been about 36 hours).

 

[DonB]

This has also happened to me twice (2017 Volt). 1st time could not open door with either remote, worked fine after opening door with on star. 2nd time lasted longer drove the car back home, about 1 block (worked with remote in center console), both remotes acting the same (gave up and next morning was working fine). Took to dealership, but they could not find any problem( they suggested it might be EMI). I don't think it is a battery problem.

 

[quirkySquirt]

Chinatown 888, when you first changed the battery back in the city (1st FOB problem), did you purchase the battery yourself from a store or did you use one from another FOB you had or was the battery from the dealer? If:

1. from store, FOB probably has issues (errant conductive material shorting out new coin batteries?)
2. from other FOB, same batch of bad batteries (possible)?
3. from dealer, maybe from same HUGE batch of bad batteries (highly unlikely, technically possible)?

If #1, maybe ask if dealer can swap you a set of new FOBs from a new shipment of cars? Maybe go to a different dealer for this FOB swap?

My FOBs have been perfect for the last 3 months of ownership.

 

[Chinatown 888]

Guys am not trying to beat up GM. I am a GM stock owner so you know. But really i never had this type of problem with any car in my life. Hope GM can do better. Also i dont think its the battery. Its a new duracell

 

[Geohec]

Guys am not trying to beat up GM. I am a GM stock owner so you know. But really i never had this type of problem with any car in my life. Hope GM can do better. Also i dont think its the battery. Its a new duracell

I've had my 2016 volt for over one year and 21000 miles, and I've not had any issues with my remotes or batteries. So maybe it is a bad battery and not the remote. Who knows?

 

[Chevrolet Customer Svc]

Ok guys this is the 2nd time it happens to me in 2 months.

My remote have problem

1st time was in the city. I was able to open the car doors with my remote but it cannot detect it and cannot turn on my car.
Resolution. I changed out the battery and i had to wait for like 5 mins and it works again. Chevy need to do a much better job on this. Its not acceptable for a brand new car remote to malfunction after few months.

2nd time was today. My whole family went hiking in the mountain. after a long day of hiking in the cold i find the same control stop working again when we try to jump back in the car to warm ourself up and go home. This time i cant even open the door. Luckily i was able to open the door with my onstar app but the app wasnt able to turn on the car. The car was many miles from anyone. I had to open up the remote remove the battery reassemble it. again after five minutes the car suddenly started..

I want to ask call GM and ask WTF is wrong with u people!? Is this a joke. I never ever have any remote problem with any crappy car dated back to the 1990s

Anyone have any idea? Now i make sure to bring two remote with me anywhere.

Thanks

We regret to hear you're experiencing some trouble with your remote, Chinatown 888. We understand how this could be frustrating, and we certainly want you to feel your Volt is reliable overall.

Have you made your dealership aware of this concern? We would be happy to contact them to schedule an appointment if you'd like to have them take a look. Please send us a private message with your full contact information, mileage, VIN and preferred dealership if you would like.

Best,
Lauren E.
Chevrolet Customer Care