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The tow hook should be in the rear hatch compartment under the floor mat, next to the 12V battery.
 

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It is in a space made just for it under the tire inflater.
 

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See the attached pictures of underneath the hatch area floor cover.
 

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The proper name for it is the Tow Eye Bolt. Page 312 of the 2k17 Volt manual - steps 3 and 4 are the relevant sections.. Note there is a cover on the front bumper to hide where the tow eye bolt screws in - this too may not be intuitively obvious.
 
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