My 2012 Chevy Volt was hit by another driver driving a rental vehicle. Got in contact with the rental vehicle's insurance company and they said I could either get an estimate at a body shop or have their independent appraiser come out. Is it preferable to go to a regular body shop or go to the dealer? Or does it really not matter?
Local Body Shop or Dealer Shop?
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When I had my Prius at the body shop, they transported the car to the dealer to prep the car for body work. I guess that was all the high voltage stuff the body shop didn't want to deal with. Then the body shop fixed the body, and at the end, brought it back to the dealer to reconnect all the electric stuff.
This is a key issue with new EVs. The dealer is not always the best body shop, but they understand what's under the skin. If the damage is minor, I'd give it to a good body shop. If the damage is more significant such that guts might be damaged, I'd let the dealer handle it even though the body/paint work might not be as good.
Another thing is that the dealer will always be more expensive (despite so called "standard rates"). But if your insurance/pocket is not paying, then it's not a concern.
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