[Charge]

I'm approaching the end of my 2014 Volt lease and I'm gathering some data points to decide what I need to do prior to inspection.

I was wondering if anyone cars to share their real world inspection and pricing details/reports they received back after their initial inspection.

I've read a few horror stories and want to try to avoid if possible. I spoke with an inspector who was doing an active inspection and he doesn't have much insight into what gets charged and what doesn't. He documents EVERYTHING as some of the info will be needed to show the condition at auction. US Bank takes his report and makes certain allowances - just not sure how lenient they are.

I did learn:
- Minimum tread depth at lowest point - no less that 4/32
- The front Volt spoiler is not looked at
- He documented even the smallest chips - pin head sized but doubtful they will be charged
- Any mismatched tire will be charged

Some of my questions I'm hoping others can answer:
- How much curb rash was allowed?
- scratches? How big and were you charged?
- dings and dents? charged?
- Tire tread depth - consistent with what I mentioned?
- How may miles did you get out of your tires? Did you have to replace them before lease turn in?
- Did you negotiate a buyout? How much and did they come down
- Any interior issues

Pleases chime in any stories that might help. I know these can vary significantly but I'm hoping this info helps me well as others.

 

[TSquare]

Your best source of information will be the US Bank web site. Look for the Excessive Use & Wear Table.

https://www.usbank.com/includes/pdfs/dealer-services/Excessive-Wear-Use-Table.pdf

 

[don shaw]

my lease expired jan 2nd, inspection was performed dec 27th, and included pin hole dings, a 1/2 inch scratch on the hood, scuffed rims and everything else he could find in 2 hours. repair cost was $1100. i thought the car had very little wear and tear.

i phoned us bank, and they waived all costs, including lease termination fees in one phone conversation.

 

[Bacardi]

Does the U.S. Bank allow you to get an inspection at the dealership? Dealerships who are able to perform the inspected often overlook a lot more...

 

[Elemental]

I have not used US bank for a lease. BUT I have had a Business and personal relationship with them.

If anyone reading this has the choice to avoid them, DO IT! I don't want to into personal details on the internet, but I will say they have ZERO respect for their customers time. They will say they will do something, take hours of your time setting it up only to 2 days later say "Ummmmmm We cant do that."

THey will not follow up as described.... Many time.


I hate this bank with every fiber of my being. I would rather drive a Prius, dressed as a member of the Village People, in a Singles Gay Parade than give them my business.

 

[Volt 2014]

I just returned my lease at the beginning of the month. You should have received a letter to inform you what to do. I believe minor scratches are ok. Mine was almost perfect. I had 40K on it and kept the old tires. I have exactly 4/32 thread. My lease was 3 years 45K but I turned it in a month early so I saved the money for new tires and saved over $100 cost of insurance for the Volt. Total saving is about $500. I stop driving the car after the inspection. Make sure you ask US Bank to mail you the federal odometer form ahead of time. This way you don't have to wait too long at the dealer when you return your car. Take pictures of everything you left in the car such as 2 key fob, user manual, and charger. What happened is US Bank said I will get charge for $25 for missing manual at the time of the inspection. I went into the report and looked at those pictures the inspector took and show 2 key fob along with the manual. They said they will put a note in the system so I won't get charge for that. Right now I am waiting for the final statement. Hopefully they won't give me any trouble for the wear of the tires.

 

[AtomicPowered]

US Bank uses pre-inspection. Three months before end of lease they mailed full instructions about acceptable wear and damage and encouraged early pre-inspection. Autovin does the pre-inspection. I had the 2013 detailed and then on the pre-inspection day it snowed. Inspector showed up in a Prius and knew a lot about Volts. He brushed the snow off and started the car (testing the heater). I got the report emailed within 15 minutes. No charge for a small dent and a few scratches. Tire wear was recorded at 6/32.
Our 2017 wasn't available so US Bank extended the lease for a month.
Never heard anything about any inspection after turn in. No charges for excess wear.

 

[capinsac]

Had a bad experience with my US Bank lease return a few months ago. Autovin was the company that inspected the car about a month before the lease was ending and the inspector took pictures of every small chip/scratch on a vehicle that looked practically new (especially for having 45K miles).

When I received the report, I was shocked that I was being charged $600 for excess wear and tear. The bulk of this cost was to replace the windshield due to two small chips that I didn't agree with during inspection. Here's the pictures from the inspection so you can see the extent of the damage.

When I called US Bank to complain about the charges, they transferred me around and finally had a "manager" take my information so they could review my inspection report and call me back. They never called back and at that point I gave up and paid the final charges.

My takeaway from this is to never do business with US Bank again!

 

[11715]

I had a good inspection before turning in. There was a small dent on the hood that I never saw but it was considered normal wear and tear. I had more concern when turning in at the dealer. They didn't have a clue what to do.

 

[VoltageCA]

I had the same thing with my windshield except one spot was maybe a CM larger. RIDICULOUS! How can you drive a car for 36k miles and return it in the same condition??

 

[Charge]

Wow - experiences with US Bank are all over the map. They must be inundated with Volt returns. The AutoVin inspector I talked to also does inspections at the dealership. It might be the same guy who documented all those tiny windshield marks. I'm waiting to see how the report comes back on a co-workers car which was pristine IMO.

Good info thanks for sharing and keep them coming!

 

[Impala1ss]

My lease is up in April and I received a letter from USBank. I called them to get the cost to buy my car. They said I could put a bid on it to buy it, to call them back in a week. After 3 weeks, and 4 phone calls they still do not have an answer to my buying price. They simply say to call back in a week.

 

[tripowergto 2010]

My lease is up in April and I received a letter from USBank. I called them to get the cost to buy my car. They said I could put a bid on it to buy it, to call them back in a week. After 3 weeks, and 4 phone calls they still do not have an answer to my buying price. They simply say to call back in a week.

I called every other business day for the last two weeks of my lease. The day before I was due to turn it in, they finally accepted my offer.

Full details here: http://gm-volt.com/forum/showthread.php?275777-US-Bank-Buy-out-10K-Below-Residual-on-2014-Volt!!

 

[VoltageCA]

I called for almost a month and finally my bid of $12k was rejected.....big waste of time. When you place your bid they will tell you 10 business days. I wonder if they were able to get $12k at the auction???

 

[Charge]

Post the details - color, mileage and location and perhaps someone can look it up.

 

[Bacardi]

I wonder if they were able to get $12k at the auction???

Reported that they have insurance policies so they get a payout if they take a loss hence why they're rejecting offers that appear to be higher than auction prices...

 

[tripowergto 2010]

Reported that they have insurance policies so they get a payout if they take a loss hence why they're rejecting offers that appear to be higher than auction prices...

I believe that is only with Ally leases, not US Bank.

 

[turboguy327]

I called for almost a month and finally my bid of $12k was rejected.....big waste of time. When you place your bid they will tell you 10 business days. I wonder if they were able to get $12k at the auction???

Give me your VIN.

 

[Lobachevsky]

I have a 2014 Volt Base, silver, no special features, with my 3-year US Bank lease expiring in May. I got a letter from the bank talking about my options, so I called to find out the buyout price. I was asked my mileage, which is almost 45,000 miles (my lease had the $15K miles per year option), and was then offered a buyout price of $12,960, which includes my California sales tax, good for 10 days. The residual price on the lease is $20,448.15.

So there's a bit of information. No inspections needed, no haggling by me yet--just a straight offer. Looks reasonable to me. Opinions invited!