[bunyfofu69]

So I purchased my Volt from a dealer a few hours away. I was always told I could return to any Ally l/Chevy Dealer in my area.

Called about 4-5 Dealers in my area (Los Angeles), all of them won't take my lease return due to "Space Concerns". Anyone run into this problem before?

Called up Ally for some advice all the CS rep kept saying is "they must accept it!" Lots of help from them.....


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[bro1999]

So I purchased my Volt from a dealer a few hours away. I was always told I could return to any Ally l/Chevy Dealer in my area.

Called about 4-5 Dealers in my area (Los Angeles), all of them won't take my lease return due to "Space Concerns". Anyone run into this problem before?

Called up Ally for some advice all the CS rep kept saying is "they must accept it!" Lots of help from them.....


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Space concerns?

But seriously, never heard of that. Only time I ever turned a lease in (a Ford), I just parked it out front, signed a couple of docs, and I was on my way.

 

[DonC]

The dealers do have to accept it. I'd call ALLY and give them the dealer you want to use and them have them arrange it.

 

[16513]

When I turned my '13 in last year it was parked for a few days at the dealer then trucked to a processing center in Ontario, CA. When you turn the car in, have someone from the dealer do a walk-around to check for and note in writing cosmetic flaws and also to witness the presence of the tire inflator kit, rear armrest if equipped and the owner's manual. This step is probably what dealers like to avoid.

 

[bunyfofu69]

Lease Return "No Space?"

The dealers do have to accept it. I'd call ALLY and give them the dealer you want to use and them have them arrange it.

Just tried that. They said they can't "Make" a dealership take it, but state the exact opposite and say they "must" take it.

They didn't have a solution if all the dealers in my area did not have room. Just advised I take it to another dealer that has ties with Ally.

Probably didn't help the call center for Ally was in the Philippines, and was running off a script. To all the Ally folks in Southern California looking to do a return soon. Heads up.


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[DonC]

That sucks. Try calling a Volt advisor.

 

[caycemd]

So I purchased my Volt from a dealer a few hours away. I was always told I could return to any Ally l/Chevy Dealer in my area.

Called about 4-5 Dealers in my area (Los Angeles), all of them won't take my lease return due to "Space Concerns". Anyone run into this problem before?

Called up Ally for some advice all the CS rep kept saying is "they must accept it!" Lots of help from them.....


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I had the same issue in Northern California. I contacted Ally and they told me they would do a "courtesy pickup" of the vehicle (by a repo man) if I gave them three dealers who I contacted and would not accept it. I jumped on the opportunity but was closing in on my lease end date and the 7 - 10 day grace period and still hadn't been contacted to schedule the pick up. Each time I called Ally to follow up, they said the request hadn't been submitted and they would resubmit. I ended up finding a dealer in Hollister that would take it. Yes it was inconvenient (and added to my excess mileage) but I didn't want to find out what the charges would be for not returning it by the end of the grace period. Then a week - 10 days after I returned the vehicle, I was contacted by the repo man to pick it up. My advice is to contact Ally and ask for a "courtesy pickup" and keep on them to make sure it gets through their system properly. Hopefully you have enough time before your lease end. I started the courtesy pickup process with Ally on November 25th and was contacted by them for a pick up on December 12th. I contacted Ally every couple of days to follow up. Message me if you want contact information for those I spoke with to start the courtesy pickup.

 

[Michaelh310]

I had a similar problem with a Ford. Ford Credit said no problem, take it to any Ford dealer. I called my local dealer (not where I bought it) and they said the same thing, space.

Finally I got them to level with me...here's the deal (with Ford, don't know about Chevy...) The dealer are expected to convert some percentage of lease returns into new sales. If they don't make this quota, it cost them incentive money. The dealer who sold the car is required to accept it, but others are merely permitted to accept, but if they do, it counts against their quota.

 

[Chris TX]

It's the end of the month and end of the year. They are focused on selling cars on their lot. They can't be bothered with things like lease returns .

 

[mikeg3]

The dealer are expected to convert some percentage of lease returns into new sales. If they don't make this quota, it cost them incentive money. The dealer who sold the car is required to accept it, but others are merely permitted to accept, but if they do, it counts against their quota.

I don't understand this. People on this board report zero success in price negotiation when buying their car coming off lease. But the new buyer will not pay more than current market value. If the leasing company wants to resell a lot of cars right at the return dealership, why don't they try harder to sell the cars back to the lessees?

 

[Tomt]

I had the same issue when I returned my Leaf. I simply stood my ground and said that I and the Leaf were going to remain on their lot until they dealt with it... They eventually did.

 

[Highroller]

I had the same issue when I returned my Leaf. I simply stood my ground and said that I and the Leaf were going to remain on their lot until they dealt with it... They eventually did.

Now thats the way to go

 

[Dakster]

Showing up at quitting time could help that along as well.