Exactly what data would they use against you?The reason is so they can keep monitoring your car and using your data against you. You get basically no benefit from their "free" account most anything of usefulness is locked out, but they get to query your car every day and pull it's data. You can cancel the "free" account. But it's a few hoops to do so.
I got an email from OnStar saying they would extend my basic plan for a year for free. Just click this link. I did so, and got thanked for registering.
A month or so later, my plan is about to expire, with no sign online or in the app of the one year extension. In fact the app shows a warning that the plan will expire soon.
So I call OnStar. And get disconnected.
I call them again. I get as far as talking to a human. And get disconnected.
I call them again (from a different phone). I get as far as the agent saying she has to check with a supervisor. She puts me on hold. In the middle of that... I get disconnected.
I call them again. Several times. From two different phones. The call won't even go through or drops before connecting to a human.
I log in to my account. Hey, there's a chat option! I chat with the agent and explain the situation. She says, your plan expires in 5 days. I explain the situation again. She says, oh, for that you have to call OnStar. I tell her I tried doing that multiple times and kept getting disconnected. She said that plans can't be extended via chat.
So let me get this straight. OnStar's main claim to usefulness is that you can call them in an emergency and they will send help. Yet they are so incompetent that it's impossible to talk to them even under non-emergency conditions. Do they honestly expect people to PAY for this nonsense?
Actually, every single one of them sounded like they were in Manila.Your being disconnected because the customer service rep for OnStar is working from “home “due to Covid Protocols, but is Really answering your call while sipping Margaritas on a beach in Cabo
Well, without hijacking the thread and turning into a privacy discussion, I for one am rather sick and tired of everyone and their brother using my data for their own purposes. Phones, thermostats, tv's...everything."The reason is so they can keep monitoring your car and using your data against you. "
I got my chance this week to deal with the squirrels. My OnStar app was working just fine on my phone. Then I saw where everyone was talking about the new "prettier" app, so like a dumbass I decided to "upgrade."Well, whaddya know. Two months later, GM pushes an app update that complete breaks remote start for me. You know, the feature they promised me for free for a year and then made me call multiple times and raise my voice to get it to actually work.
That's the thing about squirrels. They're squirrelly.The speaking squirrel told me I still have OnStar until may of 2022 but the keyboard typing squirrel wrote me a letter saying my subscription expired next month. Who do I believe?