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Discussion Starter #1
Hello forum members,
I am from Barcelona, Spain.
I have bought from an auction online a damaged Chevrolet Volt from Texas, year 2013. The vehicle has arrived in the port of Barcelona.
I have a problem with the key. This car came without key (lost or stolen?) so I ordered it to a local GM dealer in Spain, he gave me without any problem the key reference but he told me he cannot supply me with not with the key code. GM Europe told this local dealer that, as the car was not destined for European market, they cannot supply that key code. They told us to contact an American GM dealer in order to order that key code.
So I've contacted an American friend who went to a GM dealer in the US.
There they told him that they could give that code but that they need to see the ID, papers and connect the car to the machine....which is of course very difficult to realize.

Of course I can send a passport copy, vehicle wholesale agreement proving we have bought this car and it is not stolen, pay the costs for getting that key code but it will be difficult to bring over the car again to a US dealer.
Anyone could assist in this matter. We are in a fish biting it's tail situation, we are starting to get desperate.
Thank you very much in advance. Greetings from Spain. Phil.
 

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Not sure how a legitimate sale came to be without any keys, but that is likely to be a challenge. You wouldn't want GM dealers just handing out keys...

Damaged Volts often lock themselves into a safe state that requires a dealer computer to unlock the high voltage system after a careful safety inspection.
 

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Discussion Starter #3
We already work here in Spain with an official Chevrolet dealer. In Europe they call the Chevrolet Volt, Opel Ampera. Our dealer can provide us with a new key, we even have the key reference number, no problem at all. The problem is that no European dealer can give us the key activation code because this car is not destined for European market.
They advised us to ask support from an American GM dealer in order to obtain that key activation code.
The car has a salvage title from Texas and I have a wholesale agreement form. It seems that sometimes insurance companies sell the car without asking the key to the owner or I heard that keys are sometimes stolen in the port. Anyway it is my first experience buying at online auctions and I will never buy again a damaged car without key. Now I have to solve this key code problem.
 

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I would contact a local specialist that modifies foreign vehicles to meet EU specifications. They probably have dealt with making keys before.

Good Luck!

GSP
 

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What is the VIN of the Volt?
 

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Discussion Starter #6
VIN of the Volt: 1G1RB6E4XDU146221
Key reference: 13587073
We need the key activation code: usually it starts with Z...
 

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Looks like the vehicle was sold as salvage and then sold at auction by a salvage dealer in Texas if my Google search is correct, that would explain the no keys. i see you have already tried to go through the local Opel dealer. Does the car even show any life? Do you at least get the keyfob not detected error when you try to start it?

Sounds like you have your hands full with this one.
 

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Discussion Starter #9
Yes, the information is correct!
But we haven't tried to start the car yet.

Looks like the vehicle was sold as salvage and then sold at auction by a salvage dealer in Texas if my Google search is correct, that would explain the no keys. i see you have already tried to go through the local Opel dealer. Does the car even show any life? Do you at least get the keyfob not detected error when you try to start it?

Sounds like you have your hands full with this one.
 

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Off topic: how is the car moved without being able to get it out of Park? Does the car sit on a dolly under the front wheels, or what?
 

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Off topic: how is the car moved without being able to get it out of Park? Does the car sit on a dolly under the front wheels, or what?
I don't know what they did this time, but if you have to move a first generation Volt and the car won't boot or the computers refuse to unlock the shifter, you can open the center console trim from the passenger side and manually unlock the shift solenoid and shift out of park.
 

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Can you contact the seller or any other previous owners and ask if they still have a key? That key must be somewhere, and finding it would be the easiest solution. It seems to me that whoever sold you the car should be responsible for providing that key or finding it if it was missing.

Have you searched inside the car very carefully? It is possible that the key was stashed there somewhere.

Maybe the US dealer you are working with could work together with a Spanish dealer to coordinate the key making process. Maybe one can provide the code while the other one provides the connection to the car.

A final thought is that whatever part in the car that recognizes the key could be removed and replaced with a new part.
 

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Unfortunately, if an as-is, where-is sale, which salvage cars usually are, the deal of a lifetime may be that for the seller, not the buyer.

It is possible that there is a solution, just need to think beyond the bureaucracy of an Opal (?) dealership. The car may not be for use in Europe, but the car manufacturer is not in a position to determine and regulate where the car is used. Having said that, as a matter of internal policy they may not allow Opal dealers to provide Chevy support. However, those that make those decisions perhaps can make and grant an exception to their policy to permit an Opal dealer to help.

I would contact by letter and request a meeting with a regional (country) manager of GM to identify how to solve the problem. Make it clear you will pay for the service, so that they do not think you are trying to get something for free.

Keep the request simple. You love the Volt, want to be able to drive it, and realize now that maybe it was not the best decision to do what you did, but given the Ampera's demise (thought they are no longer being sold), you wanted one and this seemed like the best option. Be apologetic. Explain your support of GM products in general and your continued plan to buy GM.

And, unfortunately for those here, agree with that GM exec that you will not disclose the process - thus you will not encourage others and thus keep silent. Sorry to the forum, but that is how it will likely have to go down.

Do contact seller and request key. Do contact owner (if it can be determined) and ask for key.

At the moment you have a 3,400 pound brick with 4 seats. That stinks.
 

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I live in Texas; bought a salvage 2014 Volt in Texas. Here's what I found about keys:

You can buy new door locks & keys to match (the blade, not the fob).

You can put the car into "learn mode by turning the door lock counter-clockwise 5 times in 10 seconds.

You will need a key fob (available on ebay), and follow programming instructions (posted on this forum somewhere. I can help you find it) for your car.

The Volt is much easier to reprogram than the Prius.

Hopefully, you have solved this already, I hope this may help.
 

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Not exactly sure what OP is needing, but from the manual...
If there are no currently recognized transmitters available, follow this procedure to program up to five transmitters. This procedure will take approximately 30 minutes to complete. The vehicle must be off and all of the transmitters must be in the vehicle.
1. Insert the vehicle key of the transmitter into the key lock cylinder on the outside of the driver door and turn the key to the unlock position five times within 10 seconds.
The Driver Information Center (DIC) displays REMOTE LEARN PENDING, PLEASE WAIT.
2. Wait for 10 minutes until the DIC displays PRESS START BUTTON TO LEARN and then
press the POWER O button on the center stack.
The DIC display will again show REMOTE LEARN PENDING, PLEASE WAIT.
3. Repeat Step 2 two more times. After the third time, all previously known transmitters will no longer work with the vehicle. Remaining transmitters can be programmed during the next steps.
The DIC display should now show READY FOR REMOTE #1.
4. Remove the rubber mat in
the instrument panel storage. Extend the key blade on the new transmitter and insert the key blade into the transmitter slot.
5. Press and hold the POWER O button for two seconds. When the transmitter is programmed, the DIC will show that it is ready to program the next transmitter.
6. Remove the transmitter from the transmitter slot and press K on the transmitter.
To program additional transmitters, repeat Steps 4 through 6.
When all additional transmitters are programmed, press and
hold the POWER O button for 10 seconds to exit programming mode.

Apologies if this isn't related to main issue.
 
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