How to stop text messages from Volt

I also started getting these text messages suddenly. I just went into the OnStar app and turned the notifications on (they were off.) the next day I then went back to the OnStar app and turned them off. I’ve not gotten another text from OnStar.

Hope that helps you.

TJ


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wssix99 said:

Check your OnStar or Chevy cel phone app. There is a bug in it where these "notifications" will turn on automatically. You can't erase your cel phone and OnStar is turning them on automatically.

This has happened twice to me.

If your notifications are on in your cel phone app, please contact OnStar and complain. This is a violation of the law. (Companies can't send you text messages overnight and they can't send them to you without your express consent.)

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I think you’ve misunderstood the TCPA. Service calls (which this falls under) does not require express written consent. Sales calls (where your dealer calls you) does in fact require your express written consent on a mobile phone.

If you’d like to discuss, PM me so we don’t pollute this thread, but it’s perfectly fine for OnStar to text you over these service notifications.

TJ


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wssix99 said:

I'm not going to debate TCPA with you. This is the internet and on the internet, everyone gets to be a lawyer - so that won't go anywhere.

Fortunately, we can set that discussion aside.

Here's a copy of OnStar's SMS Texting agreement. Regardless of what we might think about TCPA, it is written to be TCPA-compliant and this bug IS in violation of their own agreement with us. https://www.onstar.com/us/en/onstar-text-messaging-terms-and-conditions/ OnStar promises a TCPA-compliant text message opt-in process.

(Presumably, OnStar's lawyers and OnStar's telco carriers are acknowledging that this activity is subject to TCPA provisions.)

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I don’t know where exactly you think this is against the law. You’ve provided OnStar’s terms and agreements, not the federal law that would cause OnStar to be held accountable for. Did you text stop and they didn’t stop? While that’s in breech of their agreement, it’s not a violation of TCPA. Take that to them, maybe they will give you a free OnStar package for a year.

Service calls (or texts, TCPA defines them as one in the same) have never required express written consent. As long as my staff don’t try to sell you something, your cell phone is fair game as long as I can prove we’ve had an existing business relationship.

OnStar can do this in the above discussed issue and is not liable in the least of violating TCPA.

If you’d like to educate yourself, just run a google search over “are service calls covered under the TCPA.” Read the material available and stop spewing BS across the Internet.

TJ


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wssix99 said:

I'm not going to contaminate this thread by debating this with you. If it bothers you, I'm very sorry for that.

Let's keep this thread on-topic:
- OnStar has a bug (at least and at a minimum) in their mobile app that turns on text notifications automatically, without permission.
- OnStar has no filter on time of day as to when these texts are sent.
- This violates OnStar's own SMS end user agreement and (depending on where your law degree is from, who your lawyer is, and how litigious you feel) this may be against the law and you may be entitled to compensation...

Click to expand...

Thanks for changing your attitude on the point.

It may be against the law in some states. It’s up to you to identify if it’s illegal in your state. It is not illegal automatically. And it certainly is not a federal violation of TCPA. Nor does it need a time of day filter.

And no, OnStar does not need your permission to text you, so long as it’s service related. Good luck getting compensation. As I suggested, you might be able to get a free year of service from them. Give it a try and see what you can earn.

Peace

TJ


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