GM Volt Forum banner
1 - 10 of 10 Posts

·
Registered
Joined
·
1,426 Posts
Discussion Starter · #1 ·
I've just figured out how to get Voltstats to work, goto your Vehicle info under Your Account and click on update. I just did that and suddenly all of my status is current. I haven't had an update since 10/19, clicking on the Update button fixed it.
 

·
Registered
Joined
·
1,315 Posts
The problem remains with VoltStats even after the connection to OnStar is fixed. It lost a lot of outstanding data between 10/19/2017 and last night. All my fantastic records are gone. My mileage between tank load froze at 10/19 and restarted from zero even though I haven't consumed any gasoline until my FMM kicked in after 6,000 more miles and that would have put me at number 3 spot in the hall of fame. I boosted my MPG cs during the FMM, and had also traveled 450 EV miles in a single day, and it isn't posted. Data was lost.

The mileage data is available from OnStar though. I can pull them myself from the Secure.MyVolt website. VoltStats has just to pull them out from the day the connection is lost to to date, but that is time consuming.
 

·
Registered
Joined
·
1,041 Posts
I've just figured out how to get Voltstats to work, goto your Vehicle info under Your Account and click on update. I just did that and suddenly all of my status is current. I haven't had an update since 10/19, clicking on the Update button fixed it.
Everybody's cars went back online today.
 

·
Registered
Joined
·
524 Posts
I have regained my Achievements on Voltstats and they are up to date.I didn't do anything. I think Onstar kept all the data during the outage. Sometimes it takes more than 2 pollings by Voltstats.
If your Achievements don't come back in a week I would try the Authenticate process in Voltstats.
 

·
Registered
Joined
·
1,436 Posts
I've just figured out how to get Voltstats to work, goto your Vehicle info under Your Account and click on update. I just did that and suddenly all of my status is current. I haven't had an update since 10/19, clicking on the Update button fixed it.
Thanks for the tip. I can see my current lifetime EV mileage, but there is a gap in data from Oct. 2017 to Dec.
 

·
Registered
2018 Premier
Joined
·
120 Posts
I have never been able to get my car onto voltstats....always get a message "error authenticating". I've mailed Mike several times to no avail. Any ideas????
 

·
Registered
Joined
·
133 Posts

·
Registered
2018 Premier
Joined
·
120 Posts
My Volt was a new 2017 delivered in July of 2016. I have an email sent to me back in August 2016 from Volt Stats stating there was an error authenticating. That email contains links to login to my account to Reauthenticate. I try to do that every few months and it always fails. Just did it again and have pasted the results below:

"Internal Server Error
The authorization server encountered an unexpected condition that prevented it from fulfilling the request. Subsequent requests may succeed."

My requests never succeed!??
 
1 - 10 of 10 Posts
Top