Spares, Warranty and service to continue --------
By now, you may have heard the news that General Motors will be retiring the Holden brand in Australia and New Zealand. This announcement will be felt deeply by the entire Holden family, our customers and our fans.
While we understand the impact that this decision may have on you, we want to provide assurance that Holden will continue to support customers in the following ways:
Honour all existing warranties and guarantees
Honour all free scheduled servicing offers
Ongoing call centre support
Provide servicing and spare parts for at least 10 years, through national aftersales networks in Australia and New Zealand
Recalls or safety-related issues if they arise
We have a long transition in front of us and we are focused on supporting our customers and our Dealers through this change. The doors do not close tomorrow. In fact, your local Dealership remains in operation and any existing bookings and agreements remain in place.
We are commencing work with our Dealer partners on timing to cease sales of new vehicles, as well as transitioning dealerships to authorised service outlets. Any future changes to our Dealer network that have a direct impact on you, will be communicated at that time.
This decision has not been taken lightly, especially considering the iconic status of the Holden brand. Holden will always have a special place in the development of our countries. As Australia and New Zealand grew, Holden was a part of the engine room fuelling that development.
This announcement will be felt deeply by the many people who love Holden, drive a Holden and feel connected to our company which has been with us for 160 years.
Interim Chairman and Managing Director
A link to the full customer FAQ can be found here.
Holden Customer Care is available to answer customer inquiries. Holden customers in Australia can call 1800 46 465 336 or visit www.holden.com.au; Holden customers in New Zealand can call 0800 465 336 or visit www.holden.
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