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I bought my 2015 volt "brand new" in February 2 of 2016 with 5000 miles. I got a 6 month service reminder and was really busy, working 7 days a week, so I had my son take it in when I went on vacation the first week in September. Got home and he handed me a bill for a oil change and tire rotation! Called the dealer and asked WTF? How can I purchase a car 8 months ago and be out a my 2 year service warranty? They said they will check into it. After a few aggravating conversations they finally call me back and tell me there was a mistake and the car was registered as "sold" on 9/2/2014 and they were looking into this with gm. A week later they said it was all fixed and sent me a check. I was a little confused about the whole thing but figured problem solved and off I went. My heat quite working Saturday night so Monday morning I was going to take it in to another dealer to have them work on it "trust issues". so I called gm warranty to make sure it was solved. Come to find out (what the lady told me on the phone) was my warranty was the date it was put into service 9/2/2014. The day it rolled off the line! I lost a year and a half of warranty! Can this be true? If I knew that I would of negotiated some off the car or just bought a used one for cheaper. I feel mislead. Any one ever hear of this on buying a new, never titled car?

 

[WopOnTour]

I bought my 2015 volt "brand new" in February 2 of 2016 with 5000 miles. I got a 6 month service reminder and was really busy, working 7 days a week, so I had my son take it in when I went on vacation the first week in September. Got home and he handed me a bill for a oil change and tire rotation! Called the dealer and asked WTF? How can I purchase a car 8 months ago and be out a my 2 year service warranty? They said they will check into it. After a few aggravating conversations they finally call me back and tell me there was a mistake and the car was registered as "sold" on 9/2/2014 and they were looking into this with gm. A week later they said it was all fixed and sent me a check. I was a little confused about the whole thing but figured problem solved and off I went. My heat quite working Saturday night so Monday morning I was going to take it in to another dealer to have them work on it "trust issues". so I called gm warranty to make sure it was solved. Come to find out (what the lady told me on the phone) was my warranty was the date it was put into service 9/2/2014. The day it rolled off the line! I lost a year and a half of warranty! Can this be true? If I knew that I would of negotiated some off the car or just bought a used one for cheaper. I feel mislead. Any one ever hear of this on buying a new, never titled car?

Well this is simply a case of not knowing how it all "works" obviously, but don't beat yourself up too much as not many do.
Warranty coverage is always based on the "in-service" date.
So if you bought it with 5000 miles on it was obviously "used" and wasn't "brand new".

It may have had a previous owner, or if not possibly it was a dealer demo or even a GM company car.
They typically must put the car "into service" in order to plate and insure it. All warranty or service contracts commence from that date.

A 2015 model year Volt certainly could have been built in the late summer of 2014 and when you bought this 2015 car in Feb 2016 it would have obviously "past model" as by then they were selling 2016 Gen2 Volts.

Hope you got a great deal because a previously registered car obviously wont qualify for any federal rebates either as they would have had to have been claimed by the original owner in 2014.

Sorry for the bad news but I can see how this might have been confusing but your 'in-service" date should appear on your bill of sale.

Welcome to gm-volt.com
WopOnTour

 

[klic]

"a previously registered car obviously wont qualify for any federal rebates either as they would have had to have been claimed by the original owner in 2014."

Not necessarily. I'm dealing with this now on a pending purchase of a '14 ELR. If the car was a demo or GM Program car, it would not likely have been previously titled. If the dealer is selling the vehicle on the original MSO, and the car was never titled then the 1st owner should be eligible for the federal tax credit as far as I understand.

 

[loborojo]

I bought my '14 volt in '15 with ~3600 dealer miles and have not had any issues with warranty service to this point.

Side note, I think it's a little goofy that they change the oil at 75%+ remaining life when I go in for a tire rotation. I don't question much as long as they are paying for it.

 

[rdunniii]

In service date for Warranty. Never titled with MSO for federal tax credit. Two different things. If the dealer misrepresented the in service date and you have anything in writing so stating it is time to talk to a lawyer. Otherwise you paid for a lesson hard learned, dealers are out for their best interest not yours.

If a dealer sells you a car with thousands of miles on it (usually a demonstrator or company car) they will go out of their way to misrepresent, or more specifically not state or play stupid with, the warranty dates without incurring any liability. The dealer I bought my (used) Volt from did it as has every single GM dealer I have bought a new car from for the past 40 years. The worst was Colonial Chevrolet in Norfolk VA in 1978 from whom I bought a new G10. When I asked another dealer a question about something unrelated about a week before the warranty really expired (unbeknownst to me) he asked me why I had not had the rear axle fixed under warranty because of the noises and I told him Colonial Chevrolet said all those noises were normal. I've learned to NEVER trust anything a dealer says.

 

[Joe67]

I bought my 2015 volt "brand new" in February 2 of 2016 with 5000 miles. I got a 6 month service reminder and was really busy, working 7 days a week, so I had my son take it in when I went on vacation the first week in September. Got home and he handed me a bill for a oil change and tire rotation! Called the dealer and asked WTF? How can I purchase a car 8 months ago and be out a my 2 year service warranty? They said they will check into it. After a few aggravating conversations they finally call me back and tell me there was a mistake and the car was registered as "sold" on 9/2/2014 and they were looking into this with gm. A week later they said it was all fixed and sent me a check. I was a little confused about the whole thing but figured problem solved and off I went. My heat quite working Saturday night so Monday morning I was going to take it in to another dealer to have them work on it "trust issues". so I called gm warranty to make sure it was solved. Come to find out (what the lady told me on the phone) was my warranty was the date it was put into service 9/2/2014. The day it rolled off the line! I lost a year and a half of warranty! Can this be true? If I knew that I would of negotiated some off the car or just bought a used one for cheaper. I feel mislead. Any one ever hear of this on buying a new, never titled car?

Sounds like a simple mistake/error. Those do happen sometimes