GM Volt Forum banner

1 - 20 of 44 Posts

·
Registered
Joined
·
59 Posts
Discussion Starter #1
I bought a 2014 Chevy Volt in October 2016 and one of the big selling points was that is was GM Certified which gives you a 2 Year bumper to bumper warranty. I just went in for service yesterday and got charged because it comes up that I have no warranty on the car! Apparently sales never did the paperwork to certify it and now they are avoiding me. Is there anything I can do to get this corrected?
 

·
Registered
Joined
·
373 Posts
There's the standard 3 year warranty that may or may not still be in effect. And the certified warranty giving you two additional years of B to B. Why are you being denied warranty?
 

·
Registered
Joined
·
578 Posts
My CPO 2013 had a 1 year 12 k mi B to B warranty when I bought the car in April 2016. When did GM start doing 2 year B to B extensions?


Sent from my iPhone using Tapatalk
 

·
Registered
Joined
·
1,261 Posts
Bring in the Chevy Electric Team Advisors. Call EVERYBODY.
 

·
Registered
Joined
·
186 Posts
My CPO 2013 had a 1 year 12 k mi B to B warranty when I bought the car in April 2016. When did GM start doing 2 year B to B extensions?
Pretty sure the GM CPO B2B warranty is just 12 months. OP - tell us what your purchase documents say. If CPO is not on there, it didn't happen.
 

·
Registered
Joined
·
4,405 Posts
He still has not explained the work performed, the miles on the car, and the original sales date.

There might be blunder, there might not. If there is blunder, it might be the seller or the buyer.

My 2013 is still under the basic Factory Warranty as of Christmas break. I took my daughter's car in a for a warranty repair and it was finished a couple hours later. But her B2B expired.
 

·
Registered
Joined
·
59 Posts
Discussion Starter #8
To try and get me to buy they said "What if we certify it for you" and told me of all the perks that come with it.
Apparently when they sold it to me they never followed through with it because there is nothing in my paperwork or in the dealerships database. When I tried out the car the front license plate was a "GM Certified" plate but due to MA registration laws requiring both front and back plates it was taken off.
You were correct it is only 12/12 B to B sorry for the mistake.
The website ad on their site for the car I bought had pictures of the car and the GM Certified information that says "12 Month/12,000 mile B to B, 2 years/24,000 miles scheduled maintenance, New 6 year/100.000 mile powertrain with $0 deductible, and 24/7 roadside assistance & courtesy transportation.".
Now I'm getting the run around and their claiming it was so long ago that they don't remember.
 

·
Registered
Joined
·
59 Posts
Discussion Starter #10
Better locate your paperwork. What service was performed?

It went in for multiple problems;
Front suspension groans every time I go over a dip in the road at low speeds. (dealer says they found nothing, but never took it for a ride)

Front park assist keeps shutting itself off even though I am going under 5 MPH. (dealer says I shut it off)

Lane departure assist keeps going on and off at highway speeds with clearly marked lanes. (dealer handed me a printout of how the system works, again never took it for a ride.).

My EV range has fallen from 38 miles electric only range to only 23 (dealer says that I am mistaken, 2014 Volts only get a maximum of 23 miles of electric only charge).

When the engine is used I get the smell of burning rubber that will even come into the car when stopped at a red light. (dealer says I am mistaken there is no smell or anything wrong, and once again they never took it for a ride).

My infotainment system locks up and I cannot change anything, the screen it is on and all adjustments ie. volume, channel, climate, etc. are locked out. Sometimes the rear camera will stay on as I start to go down the road. People on this site have had this happen and have said the dealer had to do an update to take care of it. (dealer says I am mistaken, the infotainment system is fine and not locking up and that there is no such thing as an update for it.).
 

·
Registered
Joined
·
464 Posts
Given your description of every issue with the dealer's position on each one, time to try a different dealer. On the warranty issue it seems you already know the tough spot you are in. I'm guessing you don't have screen grabs or any documentation, email correspondence or anything like that which could help establish the position that they sold it to you with warranty?
 

·
Registered
Joined
·
59 Posts
Discussion Starter #12
Given your description of every issue with the dealer's position on each one, time to try a different dealer. On the warranty issue it seems you already know the tough spot you are in. I'm guessing you don't have screen grabs or any documentation, email correspondence or anything like that which could help establish the position that they sold it to you with warranty?
The only thing I have is the pics of the car and the GM Certified perks that were posted with the ad on their website. Any lawyer would just say I took that from another of their ads.
That dealership already lost ALL my business regardless of what happens with the warranty. If GM can't or won't do anything then I will never buy GM again New or used.
 

·
Registered
Joined
·
2,634 Posts
Show dealership pics and if they still don't cover it you could always try a lawyer. Sounds like a scoundrel of a dealer, I imagine that they do this on purpose.

The range decrease is probably heater use and drop from cold weather. Should rebound on warmer days.
 

·
Administrator
Joined
·
19,981 Posts
There is a reason car dealers have a bad reputation.
Rule #1: If the dealer makes a claim about the car, have them WRITE it on the contract or show you where it says that on the contract.
Rule #2: Thoroughly check out the car for dents, paint isues, etc. and make sure the car has everything they claim.
Rule #3. Don't buy a car in the dark.

I'm sorry you allowed the dealer to bamboozle you. If the dealership is basically saying you are wrong, I think your only recourse is to get an attorney involved given that you have nothing in writing to back up your claim.

As far as the battery mile reduction, that's normal for this time of year.
 

·
Registered
Joined
·
347 Posts
Save anything that supports your claim and file in small claims court for the amount they want to charge you to fix your car. Name the dealership and if your state allows supeona the salseman that told you it was a CPO car as well as all the paperwork. If the web ad said the car was CPO the dealership had to coordinate this with GM so there must be some paperwork. If they didn't coordinate with GM they were lying in their ad, you have them either way. Don't yell and cuss and make a scene, just be business like and file in small claims and have them served. I like to pay for a uniformed marshall over certified mail. There is a chance they will decide its not worth the hassel and settle.

By the CPO may not mean what you think, see link below.

https://m.youtube.com/#/watch?v=hOH8jXTwELg
 

·
Registered
Joined
·
500 Posts

·
Registered
Joined
·
578 Posts
So your saying Turbo2 should write headline statements for tabloid rags.



Sent from my iPhone using Tapatalk
 

·
Registered
Joined
·
4,728 Posts
Not all used cars on a dealer lot are CPO units (despite signage or web listings)

There are GM guidelines for CPO qualifications that must be met. For instance it must have a clear title, less than 75,000 miles on the odometer, it must not have been a daily rental car, and it must be a USA car (not Canadian export/grey market)
If ANY of these didn't apply it can't be registered with GM as CPO.

The dealer pays a $369 fee to register cars that meet the CPO guidelines, once they do this they are provided with a special CPO window sticker and you should have been provided with a 172-point CPO Inspection/Recondition report for the car as well as a specially printed CPO customer materials, warranty booklet and card at delivery.

If this was not done, it wasn't a CPO car

WOT

 

Attachments

1 - 20 of 44 Posts
Top