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At just under 3 months ownership of a 2017 Volt yesterday we received a phone call from our "GM Electric Vehicles Customer Care Ambassador".

I realize that this may just be a nice personal gesture from GM but nonetheless I was impressed. We did not receive such personal follow up from neither Toyota nor Mazda when we purchased their vehicles in 2003 and 2007.

The GM reps follow up email suggested that she "will be happy to discuss all aspects of the vehicle, or answer any questions you may have"

Given the newness of the vehicle and the fact that both my wife and I have thoroughly read both vehicle manuals from cover to cover I don't expect we will have any questions unless perhaps we start to have issues with the vehicle. At that point it will probably be discussions with the service rep at our local dealership, rather than an email to the GM ambassador.

I just wonder what other owners may have used their " GM care ambassadors" for???
 

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I got a call about our Bolt-EV. It's my wife's daily driver, so I've been unable to really try things out. But I did explain to the rep that I'm still unsure about the cars cell phone support Without CarPlay or Android Auto. My 2014 Volt is voice and text phone literate with only Bluetooth, but unless I plug the phone in on Bolt, is it really deaf and dumb? The rep gave me a phone number for Infotainment Help.

I also had a chance to express my displeasure of the steering wheel button cost reduction. While I might guess the overall steering wheel cost is higher (paddle switches, heating etc), the front surface buttons are an unwelcome cost reduction. They are much harder to feel and control than those on the gen 1 steering wheel. Especially for cruise control. (gen 2 Volt is like this too)
 

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The best was 2011. Not only did I have a Volt Advisor, 5 years of full OnStar free, underbody airflow panels and an embossed aluminum inverter cover, but GM send a bunch of swag as well.

Volt Welcome Package box.jpg Volt Welcome Package box open.jpg Volt-Welcome Package Brochure-thankYou-Ca.jpg Volt-Welcome Package Book.jpg Volt-Welcome Package Camera.jpg

I also had a chance to express my displeasure of the steering wheel button cost reduction. While I might guess the overall steering wheel cost is higher (paddle switches, heating etc), the front surface buttons are an unwelcome cost reduction. They are much harder to feel and control than those on the gen 1 steering wheel. Especially for cruise control. (gen 2 Volt is like this too)
Totally agree. I said the same in a survey. VERY hard to touch-feel the cruise controls. My 2011 Volt is way better in this regard.
 

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Yeah nothing beat the 2011. By 2013, some of those goodies were going away when I got my Gen 1--but there were still the Volt Advisors and I did get a call.

Now, after buying a Gen 2 in 2017, all I get is a call from the same purchasing dealership asking "if I'm still interested in buying a Volt"-- huh?

Times change.
 

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I may be in the minority, but I prefer the soft touch feel buttons on the gen 2 wheel over the rockers on the gen 1. Sometimes I hit a rocker on the gen 1 (cruise speed control) and it's like I didn't flick it up or down far enough and so it doesn't do anything so I have to flick it again. I've never had that happen on the gen 2.
 
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