GM Volt Forum banner
1 - 20 of 26 Posts

·
Administrator
Joined
·
20,902 Posts
Discussion Starter · #1 ·
Looks like Chevy dealers are not alone in their EV ignorance.

Absolutely nothing but misinformation was sold to me. You can’t charge a Mustang Mach E at home, they can use Tesla Superchargers, it doesn’t have enough range, a plug-in hybrid is better, etc.

Each dealership called was EV certified according to Ford’s interactive dealership map. Everyone in the calls were aware they were being recorded. Most importantly, we believe the misinformation shared was not intentional.
https://evbite.com/ford-dealership-you-cant-charge-the-mustang-mach-e-at-home/
 

·
Registered
Joined
·
1,344 Posts
Shrug. A sales staff isn't going to have been trained on a product that's more than a year from hitting the shelves. What they know is what they saw of the reveal. Call back in 2021 and if they still know nothing maybe that's newsworthy.
 

·
Registered
Joined
·
3,449 Posts
Ford's taking preorders - their sales staff needs to have at least a basic knowledge of EVs.
 

·
Administrator
Joined
·
20,902 Posts
Discussion Starter · #4 ·
Ford has been selling several EV's for years now. The Mach-e will simply be the latest, not the first. That they still don't know EV basics after years of selling EV's is somewhat surprising.
 

·
Administrator
Joined
·
20,902 Posts
Discussion Starter · #6 · (Edited)
Wow ... This is very sad to hear. Education is very important and this really indicates strongly the need for more.
Yes, these are EV certified Ford dealers who have been selling and servicing Ford EV's for years. Getting a new EV in production is one thing, having the dealers know how to sell it still is a big hurdle that Ford, GM and others are still grappling with.

Meanwhile you have dealer associations that want Tesla to sell through traditional dealers. How about dealers start by learning how to sell EV's that are in their lineup instead of handing out ignorant misinformation or pushing interested buyers away?

To be fair on the home charging question, the woman he was talking to was referring to DC fast charging stations. So she was correct.
 

·
Registered
Joined
·
2,890 Posts
When I went to a Chevy dealer for test drives, I was handed off to the "EV specialist" sales person, who was young and new his stuff. This was at a dealership that sells more EVs than anyone in BC except one. Don't know how that is decided internally whether it is personal interest or what. Eventually that will change over the years as in 2040 (Tenety years from now) by law (in BC) you won't be able to buy a new ICE vehicle.
 

·
Registered
Joined
·
3,439 Posts
To be fair to those Ford Dealerships, it is probably not much better at any other brand's dealerships-- F1 Spyder's experience being a nice exception. Actually, when buying any kind of car, EV or ICE, if you are looking to the salesperson as your source of accurate, unbiased information to base your decision on, you are in big trouble anyway. You really need to know what you want before walking into the dealership. That didn't start with EVs and it won't go away soon.
 

·
Registered
Joined
·
542 Posts
Shrug. A sales staff isn't going to have been trained on a product that's more than a year from hitting the shelves.
But that's not stopping them from spreading misinformation about something they know nothing about. Better to remain quiet, or say "I don't know" than to open your mouth and look and sound like an idiot. Not a good way to build up the sort of trust needed to sell expensive, high tech products

Don
 

·
Administrator
Joined
·
20,902 Posts
Discussion Starter · #10 ·
To be fair to those Ford Dealerships, it is probably not much better at any other brand's dealerships-- F1 Spyder's experience being a nice exception. Actually, when buying any kind of car, EV or ICE, if you are looking to the salesperson as your source of accurate, unbiased information to base your decision on, you are in big trouble anyway. You really need to know what you want before walking into the dealership. That didn't start with EVs and it won't go away soon.
When I bought my Volt in 2011, the older sales guy was a Volt specialist and knew his stuff. That was at Atlantic Chevy in LI, NY (you could not buy a Volt in IL at the time).

When I bought my Bolt locally in 2017, the young sales rep was enthusiastic about the Bolt and Volt and knew a good deal about both. So did his sales manager who happened to also own a Volt.

Then there are those dealerships like one in PA that fired the sales manager for selling a Volt. Go figure.
 

·
Registered
Joined
·
222 Posts
I'm not at all surprised by this. Over too many years of car buying and trading the only real expertise I found in most car salesmen was in high-pressure salesmanship - "the deal ends tomorrow!" or "what do I need to do to get you into this baby today?" I did my research and knew what I wanted before I ever walked in to the dealership and never expected to get any good info from the sales rep. I just considered them a hurdle I had to get over in order to buy the car I wanted at a fair price. Same deal with the financial guy who tried to sell all the add-on junk - fabric protection, paint sealant, etc. And often the service department was no better.

But - occasionally there was that singular person - someone who knew their product and didn't play the games. Kind of like Camelot - a brief shining moment.
 

·
Registered
Joined
·
982 Posts
Actually, when buying any kind of car, EV or ICE, if you are looking to the salesperson as your source of accurate, unbiased information to base your decision on, you are in big trouble anyway.
HAHAHAHA! Good point!
 

·
Registered
Joined
·
3,449 Posts
Ford has been selling several EV's for years now. The Mach-e will simply be the latest, not the first. That they still don't know EV basics after years of selling EV's is somewhat surprising.
Not really. When my wife and I were looking for her new car last April there was exactly one Ford EV (PHEV actually) in the entire Denver metro area. Ford and GM have the same problem - if it's not a truck they don't want to sell it.
 

·
Registered
2018 Volt Premier w/ACC
Joined
·
562 Posts
Not really. When my wife and I were looking for her new car last April there was exactly one Ford EV (PHEV actually) in the entire Denver metro area. Ford and GM have the same problem - if it's not a truck they don't want to sell it.
I found the same thing in our region when looking for a Honda Clarity to test drive. It's a rare bird.
 

·
Registered
Joined
·
3,449 Posts
I found the same thing in our region when looking for a Honda Clarity to test drive. It's a rare bird.
It appears 2018 was the model year to get a Clarity. Honda has pulled back distribution to just California and Canada for 2019 and 2020.
 

·
Registered
Joined
·
3,439 Posts
But that's not stopping them from spreading misinformation about something they know nothing about. Better to remain quiet, or say "I don't know" than to open your mouth and look and sound like an idiot. Not a good way to build up the sort of trust needed to sell expensive, high tech products

Don
I admire the faith you have in what a car salesman could potentially be. Most of the commission sales people I have ever encountered don't know/care much about the facts. They say whatever words they think are most likely to lead (or mislead if necessary, it makes no difference) the customer into immediately closing a sale on whatever the salesman really wants them to buy.
 

·
Registered
Joined
·
2,890 Posts
I found the same thing in our region when looking for a Honda Clarity to test drive. It's a rare bird.
When I bought my Volt from local Honda dealer they had a Clarity there (PHEV I believe), population 5,000. There was nothing I liked about it (didn't check any of my boxes) so didn't even take it for a test drive.
 

·
Registered
Joined
·
3,449 Posts
When I bought my Volt from local Honda dealer they had a Clarity there (PHEV I believe), population 5,000. There was nothing I liked about it (didn't check any of my boxes) so didn't even take it for a test drive.
The Clarity is more comfortable for the passengers, but the Volt is more of a driver's car as well has having significanltly more usable cargo space. On top of that, the Volt is a BEV until battery depletion, when it becomes a standard hybrid. The Clarity PHEV is a standard hybrid that puts more emphasis on electric drive.
 

·
Administrator
Joined
·
20,902 Posts
Discussion Starter · #19 ·
Not really. When my wife and I were looking for her new car last April there was exactly one Ford EV (PHEV actually) in the entire Denver metro area. Ford and GM have the same problem - if it's not a truck they don't want to sell it.
Yes, really.

The Ford Focus Electric is a 5-door hatchback electric car produced by Ford. The Focus Electric is Ford's second full production, all-electric vehicle (the first being the Ford Ranger EV), and production began in December 2011.

The Ford C-Max Hybrid plug-in Energi was released in mid October 2012. Production of the C-Max Energi in the United States ended in September 2017, while Hybrid production ended in 2018.

Perhaps your not really is referencing whether all dealers are selling them? Like GM, that's up to the dealers and many are still stuck in the truck mindset. But the fact remains, Ford has been selling EV's since 2011, the same as GM.
 

·
Registered
Joined
·
6,675 Posts
BEV's are going to make or break the established auto manufacturers. With each passing story of dealer incompetence, another Tesla gets sold.
 
1 - 20 of 26 Posts
Top