The ELR was not a Demo vehicle even though it had 363 miles it when I drove it off their lot. The car was never titled, and the clock did start ticking two months before I purchased it. So I get a 46 month warranty instead of a 48 month warranty. What I'm saying here is that GM will try and snooker you anyway they can coming with a "New Policy" to get out of giving you a freebie.
ELR Oil Change
When I purchased my left over new 2014 ELR last fall from an out-of-state dealer I was told the first oil change/maintenance would be at "no cost".
I logged into the local Certified Cadillac ELR dealership's website to make an appointment providing my VIN, and their web site states I have to pay $59 +tax. So I emailed my ELR (Volt) advisor who stated that; "GM does provide new vehicle purchases with a complimentary 2 year/24,000 mile Maintenance Plan. If you bought this vehicle outside those parameters, you may be responsible for the cost of the oil change/maintenance." Wow, Better think again!
On Edmunds.com (09/03/15) this is what I read; "Cadillac gets GM's best coverage. The Premium Care Maintenance program debuted on the Cadillac CTS Coupe, and is now standard on all new models. This program covers the car for four years or 50,000 miles, whichever comes first. Cadillac doesn't specify how many services will be covered, but a safe assumption would be that owners will get at least one scheduled maintenance per year". I'm not so sure?
FYI: My 2013 Volt's 1st oil change was @ No Charge. So I guess GM changed the rules on freebies again?
Did anyone else that owns an ELR have to pay for their 1st oil change?
I logged into the local Certified Cadillac ELR dealership's website to make an appointment providing my VIN, and their web site states I have to pay $59 +tax. So I emailed my ELR (Volt) advisor who stated that; "GM does provide new vehicle purchases with a complimentary 2 year/24,000 mile Maintenance Plan. If you bought this vehicle outside those parameters, you may be responsible for the cost of the oil change/maintenance." Wow, Better think again!
On Edmunds.com (09/03/15) this is what I read; "Cadillac gets GM's best coverage. The Premium Care Maintenance program debuted on the Cadillac CTS Coupe, and is now standard on all new models. This program covers the car for four years or 50,000 miles, whichever comes first. Cadillac doesn't specify how many services will be covered, but a safe assumption would be that owners will get at least one scheduled maintenance per year". I'm not so sure?
FYI: My 2013 Volt's 1st oil change was @ No Charge. So I guess GM changed the rules on freebies again?
Did anyone else that owns an ELR have to pay for their 1st oil change?
1 - 5 of 14 Posts
Thanks El Dobro, I just now received a phone call from the dealership after writing an email to them. The Service Manager informed me just what you stated. The SM said I was good thru 2020 or 50k miles. I'll never put the 50k miles on a car because I only drive ~5k a year.Have the dealer run your vin on GM Global Connect, it'll tell what coverage is still in effect. Unless something happened, Cadillac Premium Care should be good thru 2018 or 50,000 miles.
Strange that the ELR/Volt Advisors don't know this policy?
No My advisor knows me quite well and that I own a Cadillac ELR. I was fighting with them to allow me to take my car to my former Chevy Volt dealership which GM wouldn't permit because of "Cross line Warranty Work" that will starve the poor Cadillac dealerships to lose service/warranty work. So I was forced by GM to find a Certified ELR dealership. The first dealer I went to didn't have a clue how to correct a check engine problem due to loss of power. Their solution was to simply re-set the car's computer. So I didn't have a lot of faith in their ability to work on my ELR and now I'm moving on to another Certified Cadillac dealer. I wrote about my incidents previously here on the forums. Hopefully, now that they logged into the Global Connect network as you stated and found my car from its VIN everything is good to go. Thanks!From your first post, it sounds like the advisor quoted the standard GM coverage and not Cadillac's.
Thanks myoda! Will do from now on, but someone really needs to educate the ELR/Volt advisors on this matter as I think they don't have a clue as to what service/warranty work is covered. If they are Advisors then they need to be re-trained.Vn-Vet-Volt - You can always log into the Cadillac Owners Site, and you should be able to see your warranty info at my.cadillac.com - once logged in, go to the Maintenance button, then click on the Warranty Tracker to see your remaining warranties. Tire rotations and oil changes are free every 7500 miles as part of Cadillac Premium Care.
I don't have a lot of faith in GM anymore after my fiasco in not allowing me to take my ELR to an experienced Chevy Volt dealership for service/warranty work all because of this "Cross line Warranty Work"policy as it's called. The Chevy Volt dealership wanted to work on my ELR, but is not permitted to do so because of this dumb GM policy of taking service/warranty work away from Cadillac dealers. They don't seem to recognize the ELR is built on a VOLT Platform!
BTW: I hope the GM Advisors that often monitor this forum soon wake-up, or they really don't care about retaining customer relations. JMHO!
1 - 5 of 14 Posts
- This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
GM Volt Forum
A forum community dedicated to Chevy Volt electric car owners and enthusiasts. Come join the discussion about hybrid performance, modifications, classifieds, troubleshooting, maintenance, reviews, and more!
Full Forum Listing
Recommended Communities
