Since I got my Volt in May, I've brought it in for service 3 times. The first was for a routine inspection. The second was for replacement of my broken level 1 EVSE. The last visit was for repair of the squeaky brake pedal problem that was the subject of a service bulletin.
Candidly, I did not buy my car at this dealer's sales department. I found a much better deal about an hour away from home.
When I returned my courtesy car after my last appointment, I was given an invoice for damage to the loaner. The invoice was substantial, the damage was not (3 inch, hardly visible scratch to rear bumper on a dark gray car). The review of the car on return seemed...overly interested, particularly compared to the 10 second walkaround when I got the car. I also did not cause the damage, but I know I will have a tough time proving that.
I guess my question is, is the service department paid by GM for warranty work? Is it possible that they were upset with me for bringing it back in multiple times and for a sort of "cosmetic" issue with the brake pedal?
Candidly, I did not buy my car at this dealer's sales department. I found a much better deal about an hour away from home.
When I returned my courtesy car after my last appointment, I was given an invoice for damage to the loaner. The invoice was substantial, the damage was not (3 inch, hardly visible scratch to rear bumper on a dark gray car). The review of the car on return seemed...overly interested, particularly compared to the 10 second walkaround when I got the car. I also did not cause the damage, but I know I will have a tough time proving that.
I guess my question is, is the service department paid by GM for warranty work? Is it possible that they were upset with me for bringing it back in multiple times and for a sort of "cosmetic" issue with the brake pedal?