[nightfly]

Hi,

Got my Gen 2 '17 Volt about a month ago after turning in my Leaf. I use a JuiceBox Classic Lvl2 charger. Charging had been fine for my first month until this last Sunday after day-light-savings time.

Since Sunday, any delayed charging is not triggering.

So Monday I start out with a full charge (last charge was Sunday - which became immediate since it was a Sunday). Tues morning I get in and realize it hadn't charged overnight. Could not find any error indication or issue. Thought maybe I had a plugin issue.

So Tues night, I make sure to plug it in, wait for the beeps and slow blinking green, got them and went inside. I went to the myvolt.com site and verified it had the correct charge status of "plugged in" and next departure time of 5:30am.

So today, Wed morning, I check and still no charge! and now I have no battery charge left. So I used myvolt app on phone to have it initiate charging to make sure it would - and it did. I got about 6 miles of charge before I had to go to work.

I had notifications on for "plug in reminder" and "charge complete" and "charge interrupted" but have not received any notification since Sunday. In addition, on the myvolt.com, I see no charging data since Sunday's charge.

Seems odd that all of this started after DST switch. So I reset my charging preferences in a hope that will solve the issue. But without some sort of logging/feedback on what's going on I have no idea what the issue is.

 

[wws]

Do you have separate summer/winter schedules turned on? Perhaps the default switch-over date corresponded to last weekend?

 

[2VoltFamily]

I don't know much about Gen2 except I see a lot of complaints about scheduled charging stops working. Seems the majority that own one simply say read the manual. It has to be reset every so often.

 

[nightfly]

Thanks for the feedback.

After lots of testing of the scheduling, I determined that it simply won't auto-start charging unless I trigger it directly or I manipulate the schedule so that it'll start charging now. If I manipulate the schedule so it'l start in 15 minutes - it won't.

How does one "it has to be reset every so often"?

 

[maczr1]

Jucebox has a software update.

 

[nightfly]

Well, I've had two posts blown away here somehow so I'll keep this third one brief.

After testing, any future scheduled time will not trigger charging. Charging now and changing the charging preference from "off-peak" to "mid-peak and off-peak" and then moving up the departure time so that the scheduler calculated that it had to start charging now whould trigger charging.

I think I have the latest fw for my juicebox, 8.7.9 as I have a 40 classic.

How does one definitively reset the scheduler?

Based upon my testing the comment from 2VoltFamily, it seems as if its some weird scheduler issue - like it can't tell time. Seems odd that it started after I changed time on the clock for DST.

 

[2VoltFamily]

Do you use the AM PM time display or military time? Stupid question I know but if using AM/PM display is it correct? Just looking at all possibilities.

 

[nightfly]

Yes, I had to move it forward an hour on Sunday, but after yes. I use the 12hr time display.

I've set my charging to immediate. I plan on setting it to simply deferred before I get home tonight and test again.

Sad such a basic feature has issues.

 

[wws]

It's got to be something simple, as the feature really does work fine. But hard to diagnose over the 'net.

The only charging feature that expires is the destination based charging. This provides default 12 amp, instead of 8 amp, 120v charging at a destination of your choice. It has to be reset every 90 days. It has no effect on L2 charging.

 

[nightfly]

It's got to be something simple, as the feature really does work fine. But hard to diagnose over the 'net.

The only charging feature that expires is the destination based charging. This provides default 12 amp, instead of 8 amp, 120v charging at a destination of your choice. It has to be reset every 90 days. It has no effect on L2 charging.

I wish it were.

So I did a "factory reset" via the console->settings->factory reset

didn't make a difference. Tried twice and both times came went.

Tonight I only tested via the "temporary override" option under the Energy screen and set a temp new departure time so that it will start to charge in 15m, then later 30m. Both failed to trigger the charge. So I just gave up and had it charge now to get it charged.

Over the weekend, I will let it sit one whole day to see if it'll charge - maybe its somehow off 12hrs...

 

[wws]

Can you log into your account at https://secure.myvolt.com/web/portal/home? If so, perhaps using the 'charge mode wizard' would be easier than messing with the menus in the car.

 

[Barry]

Have you tried it with the EVSE that came with the car? That could help narrow it down to a problem in the car or EVSE.

 

[nightfly]

I don't thinks it's the EVSE - as charging goes fine once initiated.

I actually think the thing is confused and is off by 12hrs. I came home Friday earlier than normal with 50% batt and the next departure of 7:00am Sat; got a slow green flash and two beeps upon plugin.

Later that early evening around 7pm, I noticed that it had starting charging on its own!

I'll know tongiht if that is the case or not. I setup another test to see.

 

[jupitermoon]

Can you log into your account at https://secure.myvolt.com/web/portal/home? If so, perhaps using the 'charge mode wizard' would be easier than messing with the menus in the car.

Perhaps one of the crappiest, most unreliable websites around. I think they had interns design it.

 

[wws]

Perhaps one of the crappiest, most unreliable websites around. I think they had interns design it.

The history stuff seems pretty broken. But the charge mode wizard is fairly intuitive.

 

[nightfly]

Well,

It's working again. Charged this morning prior to my departure time.

I discovered that somehow the AM/PM setting got swtiched!

My best guess is the volt website. It constantly had problems updating the volt with any changes. I will only use the mobile app or volt console directly to make any changes in the future.