[SuPerWu]

I've this tail light that it seems the heat of the LED make the inside casting deformed and let the water get in the unit and in the morning it's just got mist on the light.

I've read the other post: http://gm-volt.com/forum/showthread.php?240682-Tail-Light-Water&highlight=water+tail+light with the similar problem and it said they should be cover under the B2B warranty. However, my dealer claim they're not and if I said otherwise, I'll need to talk to the Volt Advisor.

I've purchased the vehicle used but at the same time, purchased the extended B2B warranty and it's still under the warranty period. Why aren't they warrant the defective product?

Also how do I contact the Volt Advisor to get help dealing with the dealer? Appreciate any help, I don't want to let them drag until the warranty is over then have to paid to get it replace.

Thanks

 

[Steverino]

Try a different dealer. That warping isn't something like a burned out bulb that would not be covered.

 

[mpmoore1979]

There is no such thing as a extended bumper to bumper warranty. All extended warranty's do not cover trim items such has lamps or carpets, door panels ect. If you are out of the base bumper to bumper 3yr/36 k mile warranty then the tail lamp would not be covered even under a cpo warranty.

 

[Steverino]

There is no such thing as a extended bumper to bumper warranty. All extended warranty's do not cover trim items such has lamps or carpets, door panels ect. If you are out of the base bumper to bumper 3yr/36 k mile warranty then the tail lamp would not be covered even under a cpo warranty.

To be clear, it's the lens not the bulb. The lens is not a wear item like a carpet or light bulb. I don't know about extended warranty, but under the B2B that comes with the car my dealer would have replaced it free.

 

[mpmoore1979]

I had the same defect on my 2015 when it was new. It is a defect and not caused by heat.

 

[Mister Dave]

To be clear, it's the lens not the bulb. The lens is not a wear item like a carpet or light bulb.

There is no bulb. The LED element is incorporated into the light assembly. That element is nowhere near that warped spot and wouldn't be the cause.

All extended warranty's do not cover trim items such has lamps or carpets, door panels ect.

As I found out when the gold insert fell out of my hatch bowtie badge.

 

[SuPerWu]

Anyone know how to contact the Volt advisor?

 

[Steverino]

Volt Advisors have been superseded by a generic "Chevy Electric Customer Support" help desk. Be prepared for people reading out of a script and referring you to the dealer with warranty questions.

See http://gm-volt.com/forum/showthread...ogram-becomes-Chevy-Electric-Customer-SupportChevy Electric Customer Support

 

[SuPerWu]

Volt Advisors have been superseded by a generic "Chevy Electric Customer Support" help desk. Be prepared for people reading out of a script and referring you to the dealer with warranty questions.

See http://gm-volt.com/forum/showthread...ogram-becomes-Chevy-Electric-Customer-SupportChevy Electric Customer Support

Thanks Steverino, I'll give them a try.

 

[thisadviceisworthless]

If you are out of the inital 3yr/36K mile warranty, most extended warranty specifically exclude anything related to lights. If you have the paperwork on the extended warranty, it should list the limitations.