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Dealer Service

2039 Views 15 Replies 12 Participants Last post by  El Dobro
So I'm trying to decide which dealer I'll ultimately buy a Volt from. The dealer closest to me does not have the exact configuration I want, while a few chevy dealers away they do. And while price may ultimately be the deciding factor, I also worry about service -- particularly given some of the strange occurrences with this vehicle that may require more than just regular maintenance, or "normal" warranty stuff. My concern is whether, if I buy a car from a more distant dealership, will my local guys treat me right if I have any significant problems (like something that might require a loaner)? Particularly, will they even provide me a loaner if I didn't buy the car from them?
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You may not see the damage. It has happened to me once when I picked up the car at night. Ditto for installation issues such as carpeting.
I bought a Toyota at night once and it looked like Freddy Krueger took the stickers out, when I saw the the windows in the daylight. The dealer had to install two door glasses.
I once asked a writer what determines who gets a loaner and was told there has to be an appointment in advance just to make sure a loaner will be available, since they only have so many.
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