Dealer Service

2020 Views 15 Replies 12 Participants Last post by El Dobro, May 13, 2017

JRRF

Discussion Starter · May 12, 2017

So I'm trying to decide which dealer I'll ultimately buy a Volt from. The dealer closest to me does not have the exact configuration I want, while a few chevy dealers away they do. And while price may ultimately be the deciding factor, I also worry about service -- particularly given some of the strange occurrences with this vehicle that may require more than just regular maintenance, or "normal" warranty stuff. My concern is whether, if I buy a car from a more distant dealership, will my local guys treat me right if I have any significant problems (like something that might require a loaner)? Particularly, will they even provide me a loaner if I didn't buy the car from them?

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JRRF

Discussion Starter · #5 · May 12, 2017

DonC said:
Any dealer will be happy to service your Volt. The only issue would be how convenient it would be to get something fixed which your selling dealer is responsible for -- like body damage in transit or factory installation issues.

I wouldn't take delivery with any body damage. As for factory installation issues, isn't that general warranty?

I understand that any dealer has an obligation to fix warranty issues (though they never like it since warranty rates are lower than retail), but do they have an obligation to give you a loaner car if yours dies and needs to be towed it? I'm not going to have my car towed 40 miles if there's a chevy dealer around the corner.

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JRRF

Discussion Starter · #8 · May 12, 2017

TSquare said:
...(including loaners) is provided by GM, not the dealer.

That is key. Thanks.

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