Dealer Service

JRRF said:

So I'm trying to decide which dealer I'll ultimately buy a Volt from. The dealer closest to me does not have the exact configuration I want, while a few chevy dealers away they do. And while price may ultimately be the deciding factor, I also worry about service -- particularly given some of the strange occurrences with this vehicle that may require more than just regular maintenance, or "normal" warranty stuff. My concern is whether, if I buy a car from a more distant dealership, will my local guys treat me right if I have any significant problems (like something that might require a loaner)? Particularly, will they even provide me a loaner if I didn't buy the car from them?

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In the past have purchased vehicles from the dealer with the best price, the dealer with a great reputation for service and a dealer that was convenient to home or work.

Jobs have a way of changing over time so picking a dealer close to your current work location may not be as convenient if you change jobs. Same thing if you planning on moving in the next few years.

Years ago I purchased two vehicles from the second largest Saab dealer in the USA only to have GM award the Saab dealer franchise to a competing dealership. Yep, that can happen. Luckily I found a dealer that was close to where I worked.

I would balance dealer reputation with price and location when considering purchase of a vehicle and realize that things can change.